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Le Petit CHARME-INN

2.0 star property

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Photo gallery for Le Petit CHARME-INN

Triple Room
Property amenity
Property amenity
Restaurant
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Metzggasse 28, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪1 min walk‬
  • Place, Furi - Riffelberg
    ‪1 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

9.6 out of 10
Exceptional
(17 reviews)
  • 15 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room

Single Room

Single Room

8.8 out of 10
Excellent
(17 reviews)
  • 12 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room

Triple Room

8.4 out of 10
Very good
(5 reviews)
  • 18 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

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About this property

Le Petit CHARME-INN

Ski haven with downhill skiing
The slopes await you at Le Petit CHARME-INN, which features ski storage and a rooftop terrace.
Le Petit CHARME-INN offers 20 accommodations with hair dryers and complimentary toiletries. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Zermatt hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Le Petit CHARME-INN. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. You'll find features like free WiFi in public areas and a rooftop terrace.
  • Free WiFi
  • Amenities include a front-desk safe, an elevator, and a rooftop deck
  • Onsite recreation includes a ropes course, mountain biking, and bike rentals
  • Guests have great things to say about the helpful staff and the breakfast
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Pets welcome for a fee (restrictions apply)
As a guest of Le Petit CHARME-INN, you'll find a rooftop terrace, a vending machine, and ski storage. Public spaces have free WiFi. Le Petit CHARME-INN also features a front-desk safe, an elevator, and a water dispenser.

This Zermatt hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Mountain biking
  • Ropes course
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Le Petit Hôtel Zermatt
Le Petit Zermatt
Petit CHARME-INN Hotel Zermatt
Petit CHARME-INN Hotel
Petit CHARME-INN Zermatt
Petit CHARME-INN
Le Petit CHARME-INN Hotel
Le Petit CHARME-INN Zermatt
Le Petit CHARME-INN Hotel Zermatt

Le Petit CHARME-INN Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 496 out of 905 reviews
Rating 8 - Good. 328 out of 905 reviews
Rating 6 - Okay. 64 out of 905 reviews
Rating 4 - Poor. 9 out of 905 reviews
Rating 2 - Terrible. 8 out of 905 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Vasile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but clean and comfortable. Unfortunately the construction next door made it impossible to sleep past 7am or to have a daytime nap, and windows had to be closed to keep out the dust. Staff were fantastic. Breakfast was delicious. When the construction is finished it will be nicer to stay there.
Stayed 2 nights in Sep 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Wendy, CURL CURL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great- lots of options and the owner was happy to accomodate gluten free’ Walking distance from the train- very well located and. There is a lift and roof top to view the town-
Breakfast room
Hotel
Stayed 2 nights in Sep 2025

4/10 Poor

Bela

Disliked: Staff & service, property conditions & facilities, room comfort
Small room Construction going on next to hotel Far feom Station
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and helpful staff. Wide selection for breakfast, and good quality. Bar prices are very reasonable. A good option of 1 drink per person for each day ypu dont require your room to be be made up. Staff are very knowledgeable of local walks etc.
Stayed 2 nights in Jul 2025

8/10 Good

Chiekling Lisa, London

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent, located just off the main street in Zermatt. The staff were friendly and the breakfast was good. My room was small and a bit old (could do with a refresh), but it was good value for Zermatt where hotel prices are high.
Stayed 2 nights in May 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect budget hotel for a solo traveler in Zermatt. Very easy to find, about a 10min walk from the train station and right off the main street. I was able to drop off my luggage at the front desk in the morning and then had no problems checking in in the afternoon. Staff was very friendly and helpful. My night also included breakfast, which I was not aware of when booking, but a very nice surprise (fresh fruit, bread, cheese and deli meats, hard boiled eggs, coffee and juice). My room was a perfect size: full bed with a desk and wardrobe, private bathroom with shower and tub. Facilities were clean and very homey. I had no issues with noise. My only notes for future travelers are that the street is a little dark if you are walking by yourself at night, and the road is also very steep if you need somewhere accessible! 5/5 from me; I would definitely come back, and I would definitely recommend.
Stayed 1 night in Jul 2025

10/10 Excellent

Dalton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little lodge style hotel. Would recommend
Stayed 2 nights in May 2025

6/10 Okay

Sherry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. It’s located very convenient to walking to all areas. The breakfast is basic but very good. The rooms are extremely small and need some upgrading. Would stay again
Stayed 2 nights in Jul 2025

6/10 Okay

David

It’s noisy when you open the window. There are cobwebs on the celling.
Stayed 3 nights in Jun 2025

10/10 Excellent

Caiwei

Stayed 1 night in Jun 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
The view of the Matterhorn on a clear morning was incredible from the rooftop viewpoint. Very friendly and informative front desk staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Bed & breakfast accommodation with a rooftop “courtyard” type setting with incredible views of the mountains, customer service was first class, nothing was too much trouble for them, I highly recommend staying here if you’re coming to Zermatt
Stayed 2 nights in May 2025

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Benone

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Old, rundown place, but still reasonably clean. Decent breakfast. Kinda disfunctional bathroom. Friendly staff
Stayed 2 nights in May 2025

10/10 Excellent

Analiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and quaint accommodations. Very friendly and accommodating staff.
Stayed 2 nights in May 2025

10/10 Excellent

Beatriz, Killeen

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Shane A

Liked: Staff & service
It’s a quaint, but dated hotel. Wonderful family run. The pillows need to be updated, very soft, zero support…. Or maybe I’m just old.
Stayed 2 nights in May 2025

10/10 Excellent

jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice antique hotel similar to the ones we stayed in switzerland. The room is small, the stairwell is winding and narrow, the lift can carry two people. There is a rooftop terrace that provides a nice view of the city. The sign of the hotel is different from the name used in Expedia, it took us a while to find the entrance. 10 mins walk from the train station and very close to the town center. The last stretch to the hotel is a climbing. Staffs are friendly and helpful. Breakfast included in our stay and the food is good.
Stayed 2 nights in May 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff to the hotel was amazing! They were all very helpful, kind and went out their way to help with any other inquiries. There seemed to be some construction around the area, which was loud but that's not the property's fault.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay in a Perfect Locat

I had a great stay at this hotel! The location is excellent—close to everything you might need, with easy access to local attractions and restaurants. The staff were incredibly friendly and welcoming, always ready to help with a smile. Breakfast was a highlight, with a nice variety of fresh and tasty options to start the day right. I’d definitely stay here again!
Stayed 5 nights in Apr 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service

Small and friendly, great location.

Hotel rooms are small, hence the name. Overall very clean and the staff are friendly and helpful. Very close to centre of town and 3 minutes walk to the free bus.
Stayed 3 nights in Apr 2025

2/10 Terrible

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit of a walk on the cobblestone streets to get to the hotel, but worth it. You could see the top of Matterhorn from the rooftop terrace, and if you walked around the nearby church, there was a full view of the mountain. Very convenient to great restaurants. Super friendly staff.
Stayed 2 nights in Apr 2025