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Le Petit CHARME-INN

2.0 star property

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Photo gallery for Le Petit CHARME-INN

A terrace with wicker furniture and a mountain view.
A snow-covered mountain town with a mix of traditional and modern buildings, including a prominent multi-story hotel with balconies and a ski lift visible in the background.
Triple Room
A person holding a cup, likely in a bar or cafe setting with shelves in the background.
A buffet area with various food items and a person serving.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Metzggasse 28, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪1 min walk‬
  • Place, Furi - Riffelberg
    ‪1 min walk‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

9.0 out of 10
Wonderful
(23 reviews)
  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

A bedroom with a wooden wardrobe, a bed with a red pillow, a small table with a television, and a window with curtains.

Single Room

8.8 out of 10
Excellent
(17 reviews)
  • Mountain view
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two beds, a desk with a chair, a television, and a door with a heart-shaped decoration.

Triple Room

7.8 out of 10
Good
(6 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Double or Twin Room

A hotel room with a bed, bedside tables, a desk, a window with curtains, a radiator, and a wall art piece.

Double or Twin Room

  • Sleeps 2
  • Free Wi-Fi

Similar properties

Building design
Alpenlodge
Zermatt
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Bar
4.9 out of 5, Exceptional, 233 reviews
The price is €247
includes taxes & fees
12 Jul - 13 Jul
Alpenlodge

About this property

Le Petit CHARME-INN

The slopes await you at Le Petit CHARME-INN, which features ski storage and a rooftop terrace.
Le Petit CHARME-INN offers 20 accommodations with hair dryers and complimentary toiletries. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers. This Zermatt hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at Le Petit CHARME-INN. During your stay, you're just a quick walk from Matterhorn Museum. You'll find features like free WiFi in public areas and a rooftop terrace.
  • Free WiFi
  • Amenities include a front-desk safe, an elevator, and a rooftop deck
  • Onsite recreation includes bike rentals, a ropes course, and hiking/biking trails
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Pets welcome for a fee (restrictions apply)
As a guest of Le Petit CHARME-INN, you'll find a rooftop terrace, a vending machine, and ski storage. Public spaces have free WiFi. Le Petit CHARME-INN also features a front-desk safe, an elevator, and a water dispenser.

This Zermatt hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Things to do

  • Bicycle rentals
  • Downhill skiing
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Mountain biking
  • Ropes course
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Le Petit Hôtel Zermatt
Le Petit Zermatt
Petit CHARME-INN Hotel Zermatt
Petit CHARME-INN Hotel
Petit CHARME-INN Zermatt
Petit CHARME-INN
Le Petit CHARME-INN Hotel
Le Petit CHARME-INN Zermatt
Le Petit CHARME-INN Hotel Zermatt

Le Petit CHARME-INN Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 525 out of 951 reviews
Rating 8 - Good. 339 out of 951 reviews
Rating 6 - Okay. 69 out of 951 reviews
Rating 4 - Poor. 10 out of 951 reviews
Rating 2 - Terrible. 8 out of 951 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little hotel near the main street
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

S'rae

Liked: Cleanliness, amenities, property conditions & facilities
It was a lovely stay — breakfast was great and so were the accommodations
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The room with a tub was EXCELLENT. The service behing the check in desk and during the free breakfast was EXCELLENT. I highly recommend this place to anyone who decides to stay in Zermatt.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, great location, and great services
Stayed 5 nights in Dec 2025
Verified

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was okay
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Diarmid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing, nice and quiet and the staff were very friendly!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Great small hotel in Zermatt. Stayed for one night as travelling around, but Maria was great on desk. Checked us in earlier than normal time.(grateful for that). Slept well during night. Nice breakfast before checking out. Everything we needed. Would stay again.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

JEREMY

Liked: Amenities, property conditions & facilities
Great stay
Stayed 3 nights in Aug 2024
Verified

6/10 Okay

Joanna

Overall good stay, just wasn’t there long enough
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Compton

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property and great hosts
Stayed 1 night in Mar 2025
Verified

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Location is best
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice walking distance to the cable car, nice breakfast, and clean cozy room. It was a lovely place to stay if you're in zermatt
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little lodge style hotel. Would recommend
Stayed 2 nights in May 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Friendly stay Good buffet breakfast Will stay again
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

David

Great little hotel close to the mountain lifts. Very friendly staff and copious breakfasts!
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Analiza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and quaint accommodations. Very friendly and accommodating staff.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly staff. Nice breakfast. Room was quite small but didnt matter too much. Need kettle/coffee in room .
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Simple, friendly hotel.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great- lots of options and the owner was happy to accomodate gluten free’ Walking distance from the train- very well located and. There is a lift and roof top to view the town-
Breakfast room
Hotel
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value in Zermatt - quiet but close to train station and everything else. The bed was very comfortable, breakfast was terrific and the staff was super friendly.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place ❤️🇨🇭
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Chiekling Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The location was excellent, located just off the main street in Zermatt. The staff were friendly and the breakfast was good. My room was small and a bit old (could do with a refresh), but it was good value for Zermatt where hotel prices are high.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Beewah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel with good breakfast in the center of Zermatt . Reasonable price compare to other hotels, clean bathroom.
Looking out from our room window
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Hrishikesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location in Zermatt, secluded and has a nice terrace to overlook the town and Matterhorn.
Stayed 2 nights in Oct 2024