18 Oct 2023 by Manager

Hello Vitor ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

7 Sep 2023 by Manager

Hello Kirstyn,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

26 Jun 2019 by Hotel Condesa

Dear guest, Thank you for taking the time to share the details of your recent stay, as we appreciate knowing the areas of opportunity we can work on to make our guest´s stay, a truly memorable one. We are pleased to learn you enjoyed most of our hotel services and facilities. Once again, we thank you for dedicating a few minutes to bringing your comments to our attention, Kindest regards Noemí B. Hotel Condesa

20 Jun 2019 by Hotel Condesa

Dear guest, We are really pleased to read your comments and many thanks for taking the time to post these on Expedia. We very much hope to welcome you back to us in the near future. Kind regards. Hotel Condesa

24 May 2019 by Manager

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

1 May 2024 by Manager

Hello Karin, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

23 Apr 2024 by Manager

Hello Alfred, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

23 Apr 2024 by Manager

Hello Desiree,We are delighted to hear that you found our staff friendly and attentive and enjoyed the delicious meals. We are pleased that you liked your room in our beautiful hotel, although we take note of your feedback regarding the bathroom. Thank you for pointing out the limited parking spaces, and we are glad you were able to access the beach from the hotel.

19 Apr 2024 by Manager

Hello Rebecca, Wir bedauern zu hören, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprach. Wir schätzen Ihr ehrliches Feedback und nehmen Ihre Anmerkungen zur Kenntnis, um unseren Service kontinuierlich zu verbessern. Es tut uns leid, dass die Ausstattung und Atmosphäre nicht Ihren Vorstellungen entsprachen. Wir hoffen, dass Sie uns in Zukunft noch einmal die Möglichkeit geben, Sie zu überzeugen.

7 Apr 2024 by Manager

Hello Guido,We're delighted you had such a fantastic experience at our hotel. We hope to welcome you back soon for another wonderful stay!