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Aparthotel

Inturotel Esmeralda Park

4.0 star property

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Photo gallery for Inturotel Esmeralda Park

On the beach, white sand, beach yoga, beach bar
Reception
Water park
2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
Calo des Corral, s/n, Urb. Cala Esmeralda, Cala d'Or, Santanyi, Mallorca, 7660
  • Place, Cala Ferrera Beach
    ‪3 min walk‬
  • Place, Cala Gran
    ‪8 min walk‬
  • Place, Cala d'Or Marina
    ‪16 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪52 min drive‬

Room options

View all photos for Premium Apartment, 1 Bedroom

Living room

Premium Apartment, 1 Bedroom

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Sea View

View from room

Premium Apartment, 1 Bedroom, Sea View

  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Studio

Premium Studio | Private kitchen

Premium Studio

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Select apartment, 1 bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Select apartment, 1 bedroom

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Select Apartment, 1 bedroom (2 adults + 1 child)

In-room safe, desk, blackout curtains, iron/ironing board

Select Apartment, 1 bedroom (2 adults + 1 child)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Premium Apartment, 1 Bedroom (2 adults + 1 child)

Living room

Premium Apartment, 1 Bedroom (2 adults + 1 child)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Premium Apartment, 1 Bedroom (2 adults + 2 children)

Living room

Premium Apartment, 1 Bedroom (2 adults + 2 children)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Premium Apartment, 1 Bedroom, Sea View (2 adults + 1 child)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Apartment, 1 Bedroom, Sea View (2 adults + 1 child)

  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Sea View (2 adults + 2 children)

View from room

Premium Apartment, 1 Bedroom, Sea View (2 adults + 2 children)

  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Superior Suite, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Superior Suite, 1 Bedroom

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Bedroom (2 adults + 1 child)

In-room safe, desk, blackout curtains, iron/ironing board

Superior Suite, 1 Bedroom (2 adults + 1 child)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Suite, 1 Bedroom, Pool View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Suite, 1 Bedroom, Pool View

  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Bedroom, Pool View (2 adults + 1 child)

In-room safe, desk, blackout curtains, iron/ironing board

Superior Suite, 1 Bedroom, Pool View (2 adults + 1 child)

  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Suite, 1 Bedroom, Sea View

Balcony view

Superior Suite, 1 Bedroom, Sea View

  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Bedroom, Sea View (2 adults + 1 child)

Balcony view

Superior Suite, 1 Bedroom, Sea View (2 adults + 1 child)

  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Select Apartment, 1 bedroom (2 adults + 2 children)

Living area

Select Apartment, 1 bedroom (2 adults + 2 children)

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

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About this property

Inturotel Esmeralda Park

Catch some rays at the beach or spend the day relaxing at Inturotel Esmeralda Park's full-service spa. Then enjoy a meal at one of the aparthotel's 2 restaurants. Each apartment provides a refrigerator and a coffee/tea maker, plus free WiFi and a balcony. Additional amenities include an espresso maker, a hair dryer, and a safe.
Inturotel Esmeralda Park offers 318 air-conditioned accommodations with espresso makers and safes. Rooms open to balconies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santanyi aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor tennis court and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include massages and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Inturotel Esmeralda Park. During your stay, you're just a quick walk from Caló des Corral. Features include free WiFi in public areas, plus 2 outdoor pools and 2 restaurants. Built in 1987, this upscale aparthotel has 318 apartments on 3 floors. Each apartment offers free WiFi and a balcony.
  • Each apartment offers a balcony, a refrigerator, and an espresso maker
  • Free WiFi
  • Enjoy a bite to eat at Es Caló, a buffet restaurant that serves Mediterranean cuisine
  • Buffet breakfast served daily for a fee
  • Splash around at the water park or swim in the indoor and 2 outdoor pools
  • Indulge with massages or body treatments at the spa
  • Services include a free kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a 24-hour gym, and mini golf
  • Steps from Caló des Corral and Cala Esmeralda
  • Airport shuttle service available for a fee
As a guest of Inturotel Esmeralda Park, you'll find a full-service spa, a water park (surcharge), and 2 outdoor swimming pools. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi.

An indoor pool, a children's pool, and a hot tub are also featured at the business-friendly Inturotel Esmeralda Park. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Inturotel Esmeralda Park was completed in May 2025.

Smoking is allowed in designated areas at this 4-star Santanyi aparthotel.

For a fee, guests can enjoy buffet breakfast daily from 8 AM to 10:30 AM.
Es Caló - This buffet restaurant specializes in Mediterranean cuisine and serves breakfast and dinner.
Saladina Beach Bar - This beachfront bar specializes in Mediterranean cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Sa Terrassa Bar - This cocktail bar is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.

Property amenities

Beach

  • On a white sand beach

Pool/Spa

  • 2 outdoor pools
  • Body treatments
  • Couples treatment rooms
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Lifeguards
  • Massage
  • Pool loungers
  • Pool umbrellas
  • Treatment room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Car hire

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Playground

Restaurants on site

  • Es Caló
  • Sa Terrassa Bar
  • Saladina Beach Bar

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Refrigerator

Dining

  • Daily buffet breakfast available 8 AM to 10:30 AM for a fee: EUR 20 to 21 for adults and EUR 10 to 11 for children
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Dining table
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Iron/ironing board on request
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near the sea

Things to do

  • 24-hour gym
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free supervised activities for children
  • Mini golf
  • Mountain biking
  • Outdoor tennis court
  • Shopping
  • Water park
  • Boat tours nearby
  • Golfing nearby
  • Horseback riding nearby
  • Scuba diving nearby
  • Snorkelling nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 3 floors
  • 318 units
  • 9 buildings
  • Bicycle rentals
  • Built in 1987
  • Garden
  • Mediterranean architecture
  • Renovated - May 2025

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 65

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 16 to September 15:
  • Spa
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 20 to 21 for adults, and EUR 10 to 11 for children
  • Airport shuttle fee: EUR 89 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 65 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Inturotel Esmeralda Park offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
Property Registration Number H-PM-2658
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Inturotel Esmeralda Park Aparthotel Santanyi
Inturotel Esmeralda Park Santanyi
Inturotel Esmeralda Park Aparthotel
Inturotel Esmeralda Park
Inturotel Esmeralda Park tany
Inturotel Esmeralda Park Santanyi
Inturotel Esmeralda Park Aparthotel
Inturotel Esmeralda Park Aparthotel Santanyi

Inturotel Esmeralda Park Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 482 out of 978 reviews
Rating 8 - Good. 381 out of 978 reviews
Rating 6 - Okay. 87 out of 978 reviews
Rating 4 - Poor. 19 out of 978 reviews
Rating 2 - Terrible. 9 out of 978 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, room comfort

As always great, but fix the lifts and warm pools

Refurbishment of hotel and room superb. Only problem lift not working , same in other blocks. Never saw anyonevtrying to fix them we with a baby in a pram in our party and on 3rd floor so hard work. Pools are cold even in Drago land, sea was warmer !! Entertainment very good. We have been on numerous occassiobs and updating of Esmeralda park is to a very high standard.
Stayed 7 nights in Oct 2025

10/10 Excellent

Kimberly Taylor, Harrison

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, housekeeping cleans and restocks room daily which was so nice to come back to! Beautiful resort, beach is very close and staff was extremely helpful! Parking can be tedious but it’s the way all over the island! They provided crib for us and the store right across the street has everything you need including some baby supplies!
Stayed 4 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
I thought the property and room was a really good standard, the staff were lovely polite and professional
Stayed 5 nights in Sep 2025

8/10 Good

Twyla-Lea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good clean room with a killer view.
Stayed 14 nights in Sep 2025

10/10 Excellent

Rona

Stayed 2 nights in Oct 2025

8/10 Good

Madeline

Liked: Cleanliness, property conditions & facilities
Beautiful property, the beds were ok, not the most comfortable, everything else in the room was perfect other than having one day where our hot water wasn’t fully working. We knew this would be a family resort, and had adult only areas but the public beach and dining is full of other people with young children and it’s very busy and loud. I would come back if I bring my kids with me, otherwise, I would go with an adults only resort for a more relaxing experience.
Stayed 4 nights in Sep 2025

10/10 Excellent

Joakim

Liked: Cleanliness, amenities, property conditions & facilities
great service
Stayed 4 nights in Sep 2025

8/10 Good

Vlad

Liked: Cleanliness, property conditions & facilities
Perfect location right next to a beautiful beach. Adults only pool in mid September was not that busy. Rooms were refurbished in May this year but already many scratches, doors not closing properly - it’s clear it was not the most high quality refurbishment. However sound proofing was great. We had Breakfast in our room rate which honestly was not great, and quite shocking in the number of options We enjoyed our stay as the hotel is extremely well located, but there are some gaps. I imagine in peak season the hotel is extremely busy.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dante

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the adults section with the pool with a view over Cala Esmeralda. Breakfast buffet was excellent too.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern rooms with balconies
Stayed 4 nights in Sep 2025

4/10 Poor

Erin

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Melina

Travelled with family
Liked: Cleanliness, property conditions & facilities
After visiting a the hotel post renovation, everything looks beautiful, but unpractical, the pool shrank significantly and its impossible to enjoy without bumping into a child/adult. For babies/toddlers will be perfect, but not for 4+ as the big pool is now very small for the volume of guests. The new pool restaurant was ok but expensive. The kids show looked very improvised and repetitive. Even the DJ was distracted chatting with staff around him. The mail restaurant needs for staff, plates were pilling on the table without someone being attentive to pick them up. The staff that we recognised from our previous visit, really makes the effort to do as much as possible, but more staff is needed. Half board doesn’t include drinks, be aware, expedia does not advertise this. Luckily we got compensation after claiming this via chat.
Stayed 4 nights in Aug 2025

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, property conditions & facilities
The pool is to busy. Can’t move in there. The restaurant breakfast/dinner is to loud and could really do a with a refurb.
Stayed 9 nights in Aug 2025

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
This hotel is in a beautiful setting in a picturesque cove. The room was well maintained, comfortable and spacious. The staff we met at reception, in the outdoor restaurant and cleaning our rooms were always very friendly and helpful. Breakfast offered a very wide choice of food options. Children enjoyed the play area. Didn’t like the very busy and crowded family swimming pool.
Stayed 7 nights in Aug 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 11 nights in Jul 2025

4/10 Poor

Alejandra

Travelled with family and small children
Disliked: Amenities
-For travelers who enjoy lowering their standards- Beautiful lobby, terrible experience. Check-in was slow and disorganized, rooms scattered across different buildings, and basic amenities nonexistent — no welcome water, no working toilet flush, no functioning TV remote without a maintenance saga. The pool bar served overpriced cocktails that took forever to make and tasted awful. Showers blasted water everywhere before you could even use the overhead, and the “shower gel” was so ineffective my 7-year-old son complained he still felt dirty. The final insult-No iron — unless you rent one. In 30+ years of travel, I’ve never seen that. If you want a hotel where functioning showers, drinkable cocktails, and wrinkle free clothes are “luxuries,” this is your place. Otherwise, look elsewhere.
Stayed 3 nights in Jul 2025

8/10 Good

Sam, Laval

Liked: Cleanliness, property conditions & facilities
Missing soap when we arrived
Stayed 5 nights in May 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort

100% BED BUGS

We first entered our room on the night of our arrival there was a crib in the room we had not requested. Hair on the floor and a pink lipstick sort of smudge on the floor. Worst is that I noticed a small bug near headboard. Woke up with bed bug bits- classic three bites. On arms, wrist. Next morning they offered to exchange the mattress which would be the worst thing to do as this would lead to spread of contamination. They reluctantly offered another room in another nearby building. When I went to inspect the room it had not yet been cleaned, which is fine, but when I moved the night stand table there were many bed bug nymphs, same as my previous room. They reluctantly offered another room. This room was cleaner. And I reluctantly agreed but the stay was very stressful and had to be very careful with all belongings. Leaving them outside. At the end of the trip many new classic bed bug bites had developed.. coming back home was a big hassle to get rid of many belongings and “bake” all items. I have been home a few days now and I am still in fear. I hope it’s over. Pics of my wrist, other pics will not be attached as they are of other family members. On a much lesser note, very tacky that when you order the meal package they charge you for a glass of water or drinks during dinner. Very tacky cash grab is what it feels like. Dino park is very small and adult are charged- even higher rate than the child’s cost. Not worth it.
Stayed 4 nights in Jul 2025

4/10 Poor

SANDRA

Travelled with family
Disliked: Amenities
The design of the bathroom is awful, I’ve been to plenty of hotels and this was the worst. You couldn’t take a shower without the entire floor being flooded, including where the toilet stood! Also, I’ve never had to pay for use of an iron. I thought the 6 euro daily fee for an iron was ridiculous!
Stayed 3 nights in Jul 2025

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. Such a lovely hotel in a stunning location. A really enjoyable family stay. Thank you. X
Stayed 11 nights in Jul 2025

10/10 Excellent

Yasmine

Travelled with family
Liked: Cleanliness, room comfort

Great location!

Great for families, big resort. Well located. Beach A1
Stayed 7 nights in Jul 2025

8/10 Good

Rebecca Bateman

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort

We didn’t want to leave

We had a fantastic week in Cala D'or. The hotel is in an incredible location. Reception staff were so friendly. Apartment was beautiful. We really didn't want to leave.
Stayed 7 nights in Jul 2025

8/10 Good

Gaku

Stayed 3 nights in Jul 2025

2/10 Terrible

Gabriela

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
False marketing: the room we were given was nothing like publicized on the site. Management was dismissive and not willing to give us a reasonable solution: we were told the only option we had was that room that was a clear downgrade from what we had reserved. We cancelled our stay, but the hotel refused to give even partial refund of the 2900 euros we paid for our stay. Expedia also refused to give us any refund, even if it does not reflect the cancellation policy on the site. Expedia’s excuse was that the hotel refused even partial refund.
Stayed 6 nights in Jul 2025