Hourglass Hotel, Ascend Hotel Collection

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

• Property follows sanitisation practices of COVID-19 Guidelines (CDC)
• Staff temperature checks are conducted regularly
• Temperature checks are not available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly-touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is not available
• Staffed front desk
• Carbon monoxide detector
• Smoke detector
• Service animals are allowed
• Service animals are exempt from fees/restrictions
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are compulsory at the property
• Contactless food service / room service is not available
• Reservation is not required for facilities on-site
• Property is cleaned with disinfectant
• Staff wears personal protective equipment
• Mobile key entry is not available
• Food service has been amended for enhanced safety
• Protective clothing is not available to guests
• No shield between guests and staff in main contact areas
• Children stay free - maximum age 17
• Guests are not provided with hand sanitiser
• Social distancing measures are in place
• Contactless check-in is not available
• Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
• No lifts
• Property confirms they are implementing enhanced cleaning measures
• Children stay free
• Individually-wrapped food options are not available
• Number of children who can stay free - 2
• Debit cards
• No gap period between guest stays