4/10 Poor
Carole
25 Jun 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed. The room is smaller than pics, upon entering the kitchen counter was disgusting! With stains , scratches and chipped up counter tops! Microwave looks rusty, the bathroom counter top had green stains on it as well as was cracked! The toilet had black stains! On arrival they refused to let me use the bathroom in the lobby, so I ended up peeing on myself! No recliner chair in room as in picture. When complained to front desk during day, was told to let them know if I want to check out! So I booked 6 nights but had to stay 2 nights cause the check out time had passed, so I checked out in day 2 and am awaiting my refund for 4 nights . The outside of the hotel looks decent but the inside is musty and smells like cigarette smoke and is in dire need of upgrades ! The staff needs better customer service training ! Because look how they caused the company to lose 4 nights of pay !
Carole
Stayed 6 nights in Jun 2025