Belize City Hotels with Connecting Rooms

"Unfriendly staff, room charges not permitted for restaurants or lobby purchases. Arrived at 3pm for check in, did not have a room till 5:30pm. Had lunch and dinner at the restaurant, and breakfast next morning at the café: waited more than an hour and a half for food on all three occasions. For dinner: ordered one cheese pizza, took almost 2 hours and showed up raw in the middle. They brought it back 40min later, still raw in the middle having just been broiled on top. Two towels provided in room for 2 adults, 2 kids, and no towels available at pool area for swimming. Be careful, they have a house next door that they either claim you you booked instead of your standard room, or try to convince you to move to as an “upgrade” (our party had two rooms and experience both scenarios). Don’t be fooled, this is not on the property and not available through Expedia. It seems to be a side hustle. We were treated as an unwelcome nuisance throughout our two day, one night stay. Not impressed at all"