BEWARE IF BOOKING 2+ GUESTS. I booked a multiple bed room (2adults + 2children) On check-in the form I signed showed 2a+2c, he could physically see us- yet we where given a small ONE double bed room. Back down to reception, another room - bigger but still ONE double bed. Down to reception - told the best they could do was 2 seperate rooms, different floors! 6days prior I had emailed - no reply, phoned - no one answers, emailed - no reply then contacted IHG Garner global whats app - said would get back but never did. I wanted to inform them that it was now 1a + 2c and check in would be after 10pm. So one of my kids had to sleep in the rooms. They didn't care, neither did the IHG whats appt contact.
Also one room faced the sun, its was 26-29C during the day - the aircon didn't work when I asked down at reception, I was told it wasn't on as out of season, ended up sleeping with duvet cover