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Hotel Cristal

4.0 star property

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Photo gallery for Hotel Cristal

Restaurant
Front of property – evening/night
Massages
Massages
Massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
3 Lipowa Street, Bialystok, 20, 15-424
  • Place, Orthodox Church of the Holy Spirit
    ‪3 min walk‬
  • Place, Podlaska Opera and Orchestra
    ‪6 min walk‬
  • Place, Branicki Palace
    ‪9 min walk‬

Room options

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • City view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room (Accessible)

Standard Twin Room (Accessible)

Standard Twin Room (Accessible)

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Double Room

Comfort Double Room

Comfort Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Comfort Twin Room

Comfort Twin Room

Comfort Twin Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

  • City view
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

Hotel Cristal

Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a sauna, a coffee shop/cafe, and a hot tub are onsite.
Hotel Cristal offers 88 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and bidets. This Bialystok hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub, a sauna, and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
During your stay at Hotel Cristal, you're just a quick walk from St Nicholas Greek Orthodox Church. Free WiFi in public areas, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Indulge with massages at Wellness & Fitness
  • Amenities include a front-desk safe, meeting rooms, and a computer
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from St Nicholas Greek Orthodox Church and Centrum Kultury Prawosławnej
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Cristal offers its guests a hot tub, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Cristal. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bialystok hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Na Lipowej - Onsite restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 0 metres
  • Street parking available
  • Uncovered parking on site (PLN 70 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 75 to 75 for adults and PLN 37.50 to 75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Na Lipowej

Things to do

  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Computer station
  • Meeting rooms

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • High-pile carpet in room
  • In-room roll-in shower
  • Lift
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 1953
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 78 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for PLN 100 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 75 to 75 for adults, and PLN 37.5 to 75 for children
  • Uncovered self parking fee: PLN 70 per night
  • Pet fee: PLN 78 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Cristal Hotel
Hotel Cristal Bialystok
Best Western Hotel Cristal
Hotel Cristal Hotel Bialystok
Hotel Cristal Hotel Bialystok

Hotel Cristal Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 157 out of 275 reviews
Rating 8 - Good. 89 out of 275 reviews
Rating 6 - Okay. 20 out of 275 reviews
Rating 4 - Poor. 4 out of 275 reviews
Rating 2 - Terrible. 5 out of 275 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Marta

Liked: Cleanliness, amenities, property conditions & facilities
Location, professional staff, great food and pleasant sleep
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel with excellent restaurant
Stayed 1 night in Jul 2024
Verified

8/10 Good

Falak

Liked: Property conditions & facilities
Great place
Stayed 7 nights in Jul 2024
Verified

8/10 Good

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice hotel, good situated, friendly staff
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, excellent service
Stayed 1 night in May 2025
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Centrum and all the places to see in Bialystok. Staff art Hotel and Resturant were super friendly.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Nadzeya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfect for staying in Bialystok. It is very clean and comfortable and 20 minute walk to the train station. I would certainly stay here again and recommend it to anyone.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Edyta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice experience
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service:)
Stayed 3 nights in Sep 2024
Verified

8/10 Good

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a good position in the old town. The spa facilities and small gym were very good. Staff were courteous and helpful. We didn’t eat at the hotel but I’m sure we wouldn’t have been disappointed. The room was a good size and comfortable. We would definitely stay at this hotel again.
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Walentyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great płace to stay if you want to explore Bialystok. It is located in a very central location. Close to Branicki Palace and lots, and lots of restaurants. My room was spacious and bright with a very comfortable bed. Hotel is new and clean. There is a parking for 40 zl a day. Excellent free spa with spacious two saunas, jacuzzi and a salt cave; very clean and quiet. We had great stay in this hotel.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been 5 years since I have been here. Previous to COVID we came every year or so. The property is always clean. Service is exceptional. Stafford pleasant. The only place I stay when we're in Białystok.
Stayed 1 night in Jul 2024
Verified

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very conveniently located property. We used the parking lot in the back for about $15 which made it easy and worth it. They have a nice jacuzzi spa area downstairs to use. Room was pretty spacious. Blackout blinds could have blacked out more. Only woken up twice, at 2 and 4 by drunk people outside but it was a weekend.
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel increased prices a lot and I had impression breakfast is lower quality than before…2-3 years ago.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Dmitrij

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top!!!
Stayed 1 night in May 2024
Verified

10/10 Excellent

Dariusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Feb 2025
Verified

4/10 Poor

Do Won

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice area in bialystok downtown and friendly staff but definitely not a 4 star quality, the washroom water pressure was really weak, i could barely shower.. and the hallway lights were broken so it was very dark, the unit is mostly carpet but it seemed very dirty.
Stayed 1 night in May 2025
Verified

10/10 Excellent

JEAN FRANCOIS

Liked: Cleanliness, staff & service, amenities
Propreté et confort
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Janne

Liked: Cleanliness, staff & service, amenities
Siisti huone ja hyvä palvelu
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Magdalena

Liked: Amenities
Ok standard på rommet , men veldig lytt og mye bråk fra en stor gjeste gruppe som gjorde oppholdet lite avslappende . Vennlig personale .
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grande spavento

Sono anni che vengo in questo hotel e mi sono sempre trovato bene. Purtroppo quest'ultima volta mi è successo un episodio veramente spiacevole. Durante la.notte un uomo dello staff dell hotel mi è entrato in stanza...potete immaginare lo spavento..lui ha farfugliato che doveva verificare qualcosa nella doccia, ha aperto il soffione e poi se ne è andato...e io ovviamente non ho piu dormito. Ho raccontato l'episodio al mattino al check out, si sono molto scusati..ma non hanno saputo darmi una spiegazione...
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Sibilla

Nella media

L' hotel è datato, la pulizia della camera poteva essere migliore. L' insonorizzazione della stanza non delle migliori.
Stayed 1 night in Aug 2024