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BYPILLOW Amari

2.0 star property

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Photo gallery for BYPILLOW Amari

Reception
Lobby sitting area
Hallway
Lobby sitting area
Superior Double Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Rekalde Zumarkalea 12-14, Bilbao, 48009
  • Place, Guggenheim Museum Bilbao
    ‪2 min walk‬
  • Place, La Salve Bridge
    ‪3 min walk‬
  • Place, Plaza Moyua
    ‪6 min walk‬
  • Airport, Bilbao (BIO)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double or Twin Room

Premium bedding, minibar, in-room safe, desk

Basic Double or Twin Room

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Large Single Beds

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About this property

BYPILLOW Amari

Along with self parking, this smoke-free hotel has coffee/tea in a common area and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
BYPILLOW Amari offers 28 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bilbao hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at BYPILLOW Amari. During your stay, you're just a quick walk from Guggenheim Museum Bilbao. Enjoy features like free WiFi in public areas, plus dry cleaning service and concierge services.
  • Free WiFi
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 5-minute walk from Guggenheim Museum Bilbao and a 3-minute drive from San Mames Stadium
As a guest of BYPILLOW Amari, you'll find a library, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. BYPILLOW Amari also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available.

This Bilbao hotel is smoke free.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 18 per day)
  • Parking on site (EUR 18 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Coffee and tea in common areas

Things to do

  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

Information provided by the property may be translated using automated translation tools

All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property is closed between October 1 and April 1.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 18 per day
  • Nearby parking fee: EUR 18 per day (787 ft away)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at BYPILLOW Amari.

Property is also known as

Cosmov Bilbao Hotel

Cosmov Hotel

Cosmov Bilbao

Cosmov

Amari by Pillow

Cosmov Bilbao Hotel

BYPILLOW Amari Hotel

BYPILLOW Amari Bilbao

Cosmov Bilbao Hotel**

BYPILLOW Amari Hotel Bilbao

BYPILLOW Amari Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 291 out of 462 reviews
Rating 8 - Good. 130 out of 462 reviews
Rating 6 - Okay. 31 out of 462 reviews
Rating 4 - Poor. 7 out of 462 reviews
Rating 2 - Terrible. 3 out of 462 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Eugenio

Stayed 1 night in Feb 2026

10/10 Excellent

Chun

Liked: Cleanliness, staff & service, amenities
Location, clean room, and hotel design
Stayed 2 nights in Dec 2025

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Lovely spacious room and an excellent location (a short walk from the Guggenheim). Perfect as a base for a short city break.
Stayed 2 nights in Nov 2025

6/10 Okay

Aaron

Stayed 6 nights in Oct 2025

10/10 Excellent

Olivia, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi it’s a simple but very easy and confortable Hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, clean and spacious. The staff is great. Location is good if you are going to guggenheim museum, not as good if you are going to casco viejo.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

1st stay great; 2nd stay…”eh”

2nd time staying here and was a little disappointed. First off, when I pulled back the drapes from above the bed, dust flew everywhere. Whenever anyone was using water (sink, toilet, shower) there was loud noise in the wall from the machine pumping water from below. I was offered another room, but since my stay was short, I chose to stay put.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The room was fabulous, especially the bed and shower. The front desk staff were very courteous and always helpful. I am staying there again soon. So glad I found this hotel
Stayed 4 nights in Jul 2025

8/10 Good

Stephen, San Luis Obispo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and the super AC!!!

Great location! Clean room and the AC was great!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent areas and great location
Stayed 1 night in Jun 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
This little hotel really surprised me! The check-in was so easy and friendly and the room was small but so well designed and comfortable. I was traveling alone in Bilbao and it was a really great landing spot for me..
Stayed 1 night in Jun 2025

8/10 Good

vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as it is minutes away from the Guggenheim. The first stop on the airport bus drops you off directly in front of the hotel. Many food / cafes on the street. Not far from metro if you want to go further. Upon arrival, the concierge staff was extremely helpful at sharing information of what to do in the city. On another day, they helped me book a bus to my next destination as the website was in Spanish only. My room was lovely and clean. The bed was comfortable and along with the coffee/tea there were biscuits (nice surprise). I think my room must have been on the main piping as I heard all the water running from floors above/below me… It didn’t bother me but a little nosier than expected. That said, I would still stay here again.
Stayed 1 night in May 2025

4/10 Poor

Russell, Brooklyn

Stayed 1 night in May 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and friendly with lots of local knowledge
Stayed 2 nights in May 2025

10/10 Excellent

nicole

Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

6/10 Okay

Zillah

Travelled with group
Disliked: Staff & service, amenities
Strange sounds when shower and toilet used, could also hear this from other rooms. No luggage racks. Large room, basic and needed dusting. Walking distance to Guggenheim. Shuttle bus to airport 2 mins away
Stayed 1 night in Apr 2025

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for the price.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Zheyi

Travelled with partner
Liked: Staff & service
- Excellent location and staff - Others are average.
Stayed 3 nights in Nov 2024

10/10 Excellent

JUANA FLORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Comfortable bed. Window overlooking street. Shower worked well.
Stayed 1 night in Nov 2024

10/10 Excellent

Suzie Q

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel, nice vibe
Stayed 2 nights in Oct 2024