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Aloft Cancun

3.5 star property

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Photo gallery for Aloft Cancun

View from property
Restaurant
Meeting facility
42-inch LCD TV with satellite channels, TV
Minibar, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Caracol Beach
    ‪5 min walk‬
  • Place, Forum Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for aloft, Room, 2 Queen Beds, Lagoon View

aloft, Room, 2 Queen Beds, Lagoon View

aloft, Room, 2 Queen Beds, Lagoon View

8.4 out of 10
Very good
(15 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Ocean View

aloft, Room, 1 King Bed, Ocean View

aloft, Room, 1 King Bed, Ocean View

7.0 out of 10
Good
(8 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed, Lagoon View

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Lagoon View

7.0 out of 10
Good
(14 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Ocean View

Beach/ocean view

aloft, Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(18 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

8.0 out of 10
Very good
(98 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

A hotel room with a large bed, a nightstand with a lamp, a phone, and a chair.

aloft, Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Aloft Cancun

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and conference space. Housekeeping is available on request.
Aloft Cancun offers 177 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the pool at Aloft Cancun. During your stay, you'll be connected to the convention center, and just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, an outdoor pool, and a restaurant are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from UltraMar Ferry Terminal and Cancun Convention Center
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Aloft Cancun offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 366 square feet (34 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly Aloft Cancun.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.
NOOK - Onsite restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 270 for adults and MXN 135 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • NOOK

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 366 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 68.5 per accommodation, per night (maximum MXN 2550 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per night
  • Service fee: MXN 3 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Pet fee: MXN 68.5 per accommodation, per night (maximum MXN 2550 per stay)
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel

Aloft Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 210 out of 366 reviews
Rating 8 - Good. 85 out of 366 reviews
Rating 6 - Okay. 38 out of 366 reviews
Rating 4 - Poor. 14 out of 366 reviews
Rating 2 - Terrible. 19 out of 366 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Terrance, las vegas

Disliked: Amenities
This hotel was ok. Nothing special… Good for a night or two. Near the party area
Stayed 1 night in Feb 2026

8/10 Good

Alan

Stayed 3 nights in Jan 2026

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. Great amenities. Great location. Would definitely stay here again.
Stayed 3 nights in Jan 2026

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Staff was great with quick check in etc., we had to leave early in the morning 5:30 a.m. and they provided a sack lunch for us to pu when we checked out!
Stayed 1 night in Jan 2026

10/10 Excellent

Kahlil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful, the room was spotless, and having an open bar for 12 hours each day with no extra charge was the cherry on top. I would definitely stay here again it was great!!
Stayed 4 nights in Jan 2026

6/10 Okay

Nancy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very friendly, very cute hotel, but seem to be a little disorganized as we had to wait. About 40 minutes to get our room.
Stayed 1 night in Jan 2026

10/10 Excellent

Avery Jay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything. Just an amazing time. The staff was always super helpful and super understanding. They were always doing their best to accommodate.
Stayed 4 nights in Jan 2026

10/10 Excellent

Bailey

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Kimberly

Stayed 4 nights in Jan 2026

10/10 Excellent

Beatrice

Stayed 7 nights in Jan 2026

2/10 Terrible

Ibrahim, Elk Grove Village

Stayed 2 nights in Dec 2025

8/10 Good

ComoCactus

Travelled with family
Liked: Cleanliness
Good But...the shower, water pressure is very low Desayuno....como americano. Mal calidad. Expectaba Jugo natural,mexican style food
Stayed 3 nights in Dec 2025

10/10 Excellent

mathieu

Stayed 1 night in Dec 2025

8/10 Good

Hongying

Stayed 6 nights in Dec 2025

6/10 Okay

Vanessa

Disliked: Amenities
Strange rooftop pool - very few chairs scattered around. Very busy beach, not super clean hotel. Not terrible overall but it’s not the Mexican resort experience we were looking for.
Stayed 3 nights in Dec 2025

10/10 Excellent

Xin Joyce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, staff is friendly . Close to everything…..
Stayed 6 nights in Dec 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities
Very clean and strategically located for all activities and transportation. Value for money!
Stayed 3 nights in Dec 2025

4/10 Poor

Yong, San Jose

Travelled with family
Take so long (near 3 hours)for check in.
Stayed 4 nights in Dec 2025

2/10 Terrible

Ashwini

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
For breakfast they somehow add bacon in scrambled eggs which may not be okay for many people.
Stayed 3 nights in Dec 2025

8/10 Good

Yihui, Potomac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

Braughnwynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was terrible! We checked out a day early. I reserved a king bed ocean view room. That is not what we were given. Furthermore, there were all sorts of problems with the room — toilet not flushing, shower not draining, non working safe. And the condition of the room…. At the very least a fresh coat of paint. The “rooftop bar” is a joke. Not at all a rooftop bar. 8 lounge chairs & a couple sitting chairs on a cement slab are hardly what one would call a rooftop bar. I made management aware of all the issues and yet did nothing! They even admitted room 408 is a terrible room… and yet nothing.
Stayed 2 nights in Dec 2025

8/10 Good

Myriam

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

ling

Stayed 3 nights in Dec 2025

4/10 Poor

Jarrod

Stayed 2 nights in Dec 2025

10/10 Excellent

Marco Antonio

Stayed 2 nights in Dec 2025