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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Relax in shaded comfort with our beachfront lounge chairs, offering a serene ocean view.
Meetings take place in this spacious room with a long table and comfortable chairs, offering a view of the outdoors.
Relax by the expansive pool surrounded by palm trees and scenic views.
Enjoy dining or relaxing in this stylish space with a view of the beach.
Enjoy meals with a view of the ocean from our outdoor dining area, featuring tables and chairs under a covered roof with large windows.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Delfines Beach
    ‪16 min walk‬
  • Aquaworld
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Relax in a stylish space with a comfortable sofa, flat-screen TV, and large bed.

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(23 reviews)
  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Relax in this stylish room with a comfortable sofa, flat-screen TV, and a spacious desk area.

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

Two large beds with made linens and pillows, a desk, and ocean view.

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(95 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Relax in this serene hotel room with a large bed, framed photographs, and a balcony offering a view of the sea.

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(32 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

Relax in comfort with a large bed, bedside table, and seating area, offering a view of the ocean from the balcony.

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.4 out of 10
Very good
(26 reviews)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Enjoy ocean views from the comfort of this room, featuring a large bed, wardrobe, flat-screen TV, and a small table with two chairs.

Swim up King Oceanfront Only Adults

7.6 out of 10
Good
(14 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Relax in comfort with a large bed and sliding glass door leading to a balcony with ocean views.

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

Two large beds with neatly made linens and pillows, a telephone, and a table with a lamp.

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Super Saver Non Refundable

Super Saver Non Refundable

Super Saver Non Refundable

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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Relax by the serene pool, surrounded by lounge chairs and ocean views.

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4.3 out of 5, Excellent, (2103)
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About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self parking, plus 3 restaurants and 2 poolside bars.
  • Free self parking
  • Enjoy international cuisine with ocean views at CúA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, bike rentals, and a playground
  • Guests have great things to say about the clean accommodations and the helpful staff
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a children's pool, an outdoor pool, a waterslide, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and an arcade/game room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 908 out of 1856 reviews
Rating 8 - Good. 397 out of 1856 reviews
Rating 6 - Okay. 248 out of 1856 reviews
Rating 4 - Poor. 136 out of 1856 reviews
Rating 2 - Terrible. 167 out of 1856 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Byron

Liked: Amenities, property conditions & facilities
Nice property
Stayed 3 nights in Feb 2025

10/10 Excellent

Talitha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 8 nights in Jan 2025

10/10 Excellent

Carlos Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and helpful staff, plenty of bars and space for adults as well as other areas for the kids. Right on the beach with food and bar.
Stayed 5 nights in Apr 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Dezmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and accommodating. The property was very clean and so many activities available.
Stayed 2 nights in Apr 2025

2/10 Terrible

Allison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are extremely rude if you do not know the language, very disappointing. Needs a very BIG upgrade it definitely is not a 5 or 4 star!!!! The only good thing was the beach.
Stayed 4 nights in Apr 2025

4/10 Poor

Michelle

Travelled with group
Liked: Amenities
Disliked: Cleanliness
Came in today from my flight. Arrived at 11 AM to emporio. They told us that the room was not ready until 3 pm. Okay, no problem. We show up at 3:02 and took approximately 40 minutes to get attended only to hear the front desk that our room was not ready. Apart from that, a flight crew came in did not have to wait the line, were able to get their room right away. It’s unfair we are paying for our rooms and are not even able to use our room at the time their website says and what they say. Throughout our stay we saw various cockroaches. We did tell staff. I never had this problem before. Really didn’t like how things changed
Stayed 3 nights in Apr 2025

8/10 Good

elsy Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

juan daniel

Stayed 7 nights in Apr 2025

6/10 Okay

Kayla

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Terrible service from staff, even when tipping. They would completely forget about our drink orders and never return. They were nice, but you have to work to get service. The check in process is crazy long. I really don’t understand why it’s such a process. Did not feel safe to venture off property, and even if I did there’s nothing to see anyways except a 7-11. Food…meh. Not great. Many things were not labeled so we had no idea what mystery meat was before us. For what it is, it’s ok. If you’re looking for a budget resort and only plan to sit poolside, it’ll do the job.
Stayed 3 nights in Apr 2025

10/10 Excellent

Bojana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is beautiful. The rooms are great. The pool and the cabanas are super nice. Food could use more delicious options.
Stayed 7 nights in Apr 2025

8/10 Good

Lazaro Duglas Reyna, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was disorganized and chaotic, but other than that was a very nice experience. However, some of the railing around restaurants and stairs felt loose and dangerous I would never lean on those.
Stayed 7 nights in Apr 2025

10/10 Excellent

Josslyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was kept up well
Stayed 5 nights in Jan 2025

10/10 Excellent

Nanak

Stayed 2 nights in Apr 2025

10/10 Excellent

Grover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

2/10 Terrible

Caitlin

Disliked: Cleanliness, staff & service, property conditions & facilities
This resort was not well maintained, understaffed and overpriced. Checking in was a nightmare. I actually left because there were so many people in the lobby. There was mold in the bathroom, they had plastic covering fences which just looked so tacky. I only had one thing to eat and definitely wouldn’t recommend their food. When I was checking out they tried billing me extra for food and drinks that should have been all inclusive and it was food I never ate.
Stayed 1 night in Apr 2025

6/10 Okay

Lee

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Property and facilities are clean however some areas are dated and in need of refurbishment. There is building work going on which I was not aware of before booking. Asked for a high chair for a baby in the sports bar for the baby to eat, was told no. Had to go and get it myself from the restaurant. Very poor service. Food is generally acceptable. Service is hit and miss in the buffet restaurant. Had an amazing sea view from the room. For the price it was ok but I wouldn’t return.
Stayed 8 nights in Apr 2025

10/10 Excellent

emmanuel

Stayed 2 nights in Apr 2025

10/10 Excellent

KHALIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good quality vs price. I absolutely have no criticism.
Stayed 6 nights in Apr 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2025

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service
Bartender so rude and sarcastic never tell me the is closed in about five minutes when I ask him for the next drink his tell me you can go to another bar because I’m close and nothing friendly
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus

Stayed 5 nights in Mar 2025

10/10 Excellent

Bardhul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house keeper was truly stellar at his job. His dedication was beyond his daily duties. He kept our room clean, fresh, and organized on the daily basis. But that’s not where it ended, he went above and beyond to make our vacation experience incredibly enjoyable by offering to try and find passion fruit for my daughter (one of her favorite fruits). It so happened that they were not in season but his efforts were much appreciated.
Stayed 9 nights in Apr 2025

10/10 Excellent

mariela

The best time ever
Stayed 4 nights in Apr 2025

10/10 Excellent

BOSHI

Travelled with family
Liked: Amenities
perfect
Stayed 3 nights in Apr 2025