Kempinski Hotel Cancún

5.0 star property
VIP Access

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Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun-loungers
Property video
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On the beach, white sand, beach cabanas, sun-loungers
Presidential Suite

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • All-inclusive
  • Free Wi-Fi

Explore the area

View in a map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Place, Aquaworld
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Club Suite (Seaside)

  • 82 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Suite (Seafront)

  • 82 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • 41 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Club Suite (Seafront)

  • 82 sq m
  • 1 bedroom
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Seafront)

9.0 out of 10
Wonderful
(4 reviews)
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Panoramic Suite

  • 82 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Presidential Suite

  • 229 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(34 reviews)
  • 41 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(11 reviews)
  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room (Seaside)

8.8 out of 10
Excellent
(6 reviews)
  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Club Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Suite (The Saasil)

  • 177 sq m
  • 3 bedrooms
  • Beach view
  • Sleeps 6
  • 3 King Beds

Similar properties

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.
Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Kempinski Hotel Cancún's great beach location. During your stay, you'll be connected to a shopping center, and just a quick walk from Ballenas Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants.
  • Free WiFi (speed: 50+ Mbps)
  • For dining with pool views, stop by The Club Grill, one of the property's 6 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Treat yourself to hot stone massages, body scrubs, or reflexology at Kayantá Spa
  • Services include babysitting, a kid's club, and a lifeguard on site
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests have great things to say about the overall condition of the property and the clean accommodations
  • 11 minutes by foot from Luxury Avenue Shopping Mall and a 2-minute drive from Aquaworld
  • Airport shuttle service available for a fee
Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts, and a health club.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.
The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.
Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (290,625 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (99 centimetre high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lift (152 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (152 centimetre wide)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.75 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 592 out of 724 reviews
Rating 8 - Good. 70 out of 724 reviews
Rating 6 - Okay. 26 out of 724 reviews
Rating 4 - Poor. 11 out of 724 reviews
Rating 2 - Terrible. 25 out of 724 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE O

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was professional, service oriented and extremely well trained and responsive
Stayed 3 nights in Sep 2025

10/10 Excellent

Sergio

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Super clean great service!. Ocean view was excellent. I would definitely go back and I would highly recommend it!!
Stayed 3 nights in Sep 2025

10/10 Excellent

DANIEL

Stayed 4 nights in Sep 2025

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Alan Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is first class.
Stayed 4 nights in Aug 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Clayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best resort in Cancun
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and Hotel are Fantastic!
Stayed 9 nights in Jul 2025

10/10 Excellent

Judit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This service was absolutely exceptional. A wonderful and refined atmosphere.
Stayed 5 nights in Aug 2025

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 4 nights in Jul 2025

10/10 Excellent

Lina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, not too much entertainment, but dining options were nice, staff friendly, property was clean. I only stayed 4 nights and went on daily tours, so I didn’t get to use spa or gym etc., however, I checked them out and they looked nice .
Stayed 5 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Kyrsten Leoni Habana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Truly Unforgettable Anniversary at Kempinski! Our stay at the Kempinski Hotel was nothing short of extraordinary. We were there to celebrate our 25th wedding vow renewal, and from the very beginning, the staff made sure it was a truly unforgettable experience. They helped us plan the entire celebration with incredible care and attention to detail. A special thank you to Salma, who made sure every element—from the big moments to the smallest touches—was handled perfectly for me and my family. As a welcome surprise, one of our rooms was upgraded upon arrival. Throughout our stay, the service was consistently outstanding. The staff regularly checked in to make sure we had everything we needed and were always one step ahead of our requests. One thing that really stood out: during our excursions, our family was the only group picked up and dropped off right at the hotel entrance—while other guests from nearby hotels had to cross busy streets. It made us feel genuinely cared for. The Casitas restaurant team deserves special praise. During dinner, my husband and I had a late-night craving for burgers—and even though it wasn’t on the dinner menu, they kindly let us order from the lunch menu. That kind of flexibility and warmth really impressed us. Every night, we were greeted with a sweet anniversary treat in our room—a beautiful gesture that made the whole experience feel even more personal. To everyone at Kempinski: thank you for making our anniversary so special. We’ll nev
Stayed 5 nights in Jul 2025

10/10 Excellent

Jake

Liked: Cleanliness, amenities, property conditions & facilities
10/10 The breakfast is amazing!
Stayed 3 nights in Jul 2025

10/10 Excellent

Xiao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Johnna B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this stay and the VIP treatment. Everything was top tier!! This is the place I will stay when in Cancun in the future.
Stayed 6 nights in Jun 2025

10/10 Excellent

Hesham

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, it is just missing a regular cafe to have a cup of coffee at any time of the day.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nadia, Chicago

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s one of the best resorts on the strip in Cancun. Also best food/restaurants in Cancun.
Stayed 3 nights in Jul 2025

10/10 Excellent

Emilio

Travelled with partner
Liked: Amenities
Is quiet and relaxing and it’s clean
From our balcony room
Stayed 8 nights in Jun 2025

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
False advertising as all inclusive. High fees for no reason, not 5 Star. Rooms are very old and bed bugs were present. Literally a hotel doing whatever they can to survive. I would not recommend unless you desperately need. Do not fall for the 5 star hotel review it is false advertisement.
Stayed 5 nights in Jun 2025

10/10 Excellent

Heather S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10…will definitely return! The staff, location, cleanliness, view…ALL impeccable!
Stayed 4 nights in Jun 2025

10/10 Excellent

Leyanis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel and a truly memorable stay. The service was outstanding from start to finish. I highly recommend this property to anyone seeking a top-tier experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful. Great service by all the staff. Good food.
Stayed 3 nights in Jun 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025