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Kempinski Hotel Cancún

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On the beach, white sand, beach cabanas, sun-loungers

Property video

6 restaurants; breakfast, lunch, dinner, and brunch served

Presidential Suite

Lobby

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Free Wi-Fi
Air-conditioning

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Place, Ballenas Beach
‪2 min walk‬
Place, Aquaworld
‪16 min walk‬
Place, La Isla Shopping Mall
‪4 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪34 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, minibar, in-room safe

Club Seaside King Room

Sleeps 3
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Seaside King Room

Sleeps 3
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Club Seafront King Room

Sleeps 2
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Seafront King Room

Sleeps 2
Free Wi-Fi

Property grounds

Club Room, 1 King Bed (Seaside)

Sleeps 3
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

Sleeps 3
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

Sleeps 3
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

Sleeps 3
Free Wi-Fi

Club Suite (Seaside)

Club Suite (Seaside)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Suite (Seaside)

Exceptional

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Suite (Seafront)

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Club Suite (Seafront)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seafront)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Panoramic Suite

Panoramic Suite

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

Sea view
229 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seaside)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seafront)

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Suite (The Saasil)

Suite (The Saasil)

Sea view
177 sq m
3 bedrooms
Sleeps 6
3 King Beds
Free Wi-Fi

Similar properties

Aerial view

Pool
All-inclusive
Spa
Kids’ pool

includes taxes & fees

9 Jun - 10 Jun

About this property

Kempinski Hotel Cancún

Catch some rays at the beach or spend the day relaxing at Kempinski Hotel Cancún's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants.

Kempinski Hotel Cancún offers 363 accommodations with minibars and espresso makers. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of Kempinski Hotel Cancún's great beach location. During your stay, you'll be connected to a shopping center, and just a quick walk from Ballenas Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 6 restaurants.

Free WiFi (speed: 50+ Mbps)
For dining with pool views, stop by The Club Grill, one of the property's 6 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools or soak in the hot tub
Treat yourself to aromatherapy, deep-tissue massages, or hydrotherapy at Kayantá Spa
Services include babysitting, a kid's club, and a lifeguard on site
Onsite recreation includes an outdoor tennis court, a gym, and a steam room
Guests have great things to say about the beach and the overall condition of the property
11 minutes by foot from Luxury Avenue Shopping Mall and a 2-minute drive from Aquaworld
Airport shuttle service available for a fee

Some rates at Kempinski Hotel Cancún are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with free beach club on site and cabanas (surcharge). At Kempinski Hotel Cancún you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Belle Époque resort also offers a children's club, outdoor tennis courts, and a health club.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.

El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference centre (290,625 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar near toilet (99 centimetre high)
Hardwood flooring in public areas
Height-adjustable showerhead
Lift (152 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways (152 centimetre wide)

More

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

More

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 50.0 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 4.96 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Kempinski Hotel Cancún offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10/10 Excellent

Gurjinder, Morgan Hill

Travelled with family and small children

25 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The best part about this resort is the staff. Everyone here is super friendly an go out of their way to help you. It was our first time in Cancun and we absolutely loved the experience. Do remember hag it’s not an all inclusive resort but they do have the option. Ask them about it if you’re interested, although we didn’t go for all inclusive. We like the freedom to choose!

Stayed 4 nights in Feb 2026

10/10 Excellent

Carlos I

24 Feb 2026

Stayed 2 nights in Feb 2026

10/10 Excellent

James, Alpharetta

Travelled with partner

24 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Kempinski is always fantastic. It’s become our new favorite hotel.

Stayed 4 nights in Jan 2026

10/10 Excellent

Thomas

22 Feb 2026

Stayed 4 nights in Feb 2026

10/10 Excellent

shervin

22 Feb 2026

Stayed 7 nights in Feb 2026

10/10 Excellent

Ryan

Travelled with partner, Travelled with group

22 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Amazing stay! The hotel is beautiful and the staff is so attentive and nice! We have stayed here before when it was the Ritz and loved it and I would say that things are on the same level or better as it was when it was the Ritz. Rueben, the concierege on the club floor, is so helpful and friendly. The spa workers are wonderful as are the Casita's staff. Claudia and Mario took great care of us. The club lounge is beautiful and the food and drinks were delicious. Willy was the best bartender! Cannot wait to return!

Stayed 4 nights in Feb 2026

10/10 Excellent

Elias

21 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Outstanding hotel Plan to return next year

Stayed 4 nights in Feb 2026

10/10 Excellent

Jina

20 Feb 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

Cathy

17 Feb 2026

Stayed 7 nights in Feb 2026

10/10 Excellent

PrimeCare Physicians

Travelled with family

17 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes Hotel was nice and Clean

Stayed 5 nights in Dec 2025

10/10 Excellent

dong

15 Feb 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

David and Amy

14 Feb 2026

Liked: Cleanliness, staff & service, amenities

We return year after year to Kempinski Cancún because the property is exceptional and all of the staff are amazing, working so hard to make your stay amazing!!!!! We love it here!!

Stayed 4 nights in Feb 2026

10/10 Excellent

Karen Dubovoy

Travelled with family

13 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

All of the above

Stayed 3 nights in Feb 2026

10/10 Excellent

Jon

12 Feb 2026

Stayed 1 night in Feb 2026

8/10 Good

GOLDA

Travelled with family

10 Feb 2026

It was nice

Stayed 2 nights in Feb 2026

6/10 Okay

Matthew

8 Feb 2026

Stayed 6 nights in Feb 2026

6/10 Okay

Walter

Travelled with family and small children

6 Feb 2026

Liked: Cleanliness, amenities

Stayed 3 nights in Jan 2026

8/10 Good

Alejandro Javier, Metepec

6 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything was right

Stayed 4 nights in Feb 2026

10/10 Excellent

FRANK J. , JR.

Travelled with family and small children

6 Feb 2026

Liked: Cleanliness, amenities

Outstanding Resort in every area & every department. Best Hotel & Resort in Cancun.

Stayed 5 nights in Nov 2025

10/10 Excellent

suzanne

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr

Stayed 4 nights in Jan 2026

10/10 Excellent

Ivar

30 Jan 2026

Stayed 1 night in Jan 2026

10/10 Excellent

Jon-Erik

28 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Top tier hotel: top food drinks etc so good RECOMMEND 10/10

Stayed 2 nights in Jan 2026

10/10 Excellent

joshua

Travelled with partner

25 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

Nice rooms, excellent service in the rooms and on the beach. This was a former ritz Carlton and the service is at that level. My only small complaint is that the gym could be bigger but it is more than adequate for most people with ample cardio equipment, a weight workout circuit, and dumbbells. Nonetheless could use a rowing machine but again it’s a small complaint

Stayed 7 nights in Jan 2026

8/10 Good

John

23 Jan 2026

Stayed 1 night in Jan 2026

8/10 Good

Melisa, Newark

22 Jan 2026

Stayed 5 nights in Jan 2026

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