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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Enjoy breathtaking ocean views from this balcony with a table and two chairs.
Guests can enjoy ocean views from the resort's deck, which features a pergola and exercise space.
Relax by the infinity pool overlooking the ocean, surrounded by palm trees and sun loungers.
Enjoy ocean views from the large window in this stylish room featuring two beds, a desk, and a flat-screen TV.
Enjoy a drink at the circular bar surrounded by a vibrant mural and wicker chairs.

Popular amenities

  • Bar
  • Pet-friendly
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Aquaworld
    ‪10 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(1 review)
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, Lagoon View

8.2 out of 10
Very good
(19 reviews)
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds

9.0 out of 10
Wonderful
(17 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(9 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Lagoon View

8.8 out of 10
Excellent
(22 reviews)
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View Double

8.6 out of 10
Excellent
(33 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

1 bedroom, premium bedding, down duvets, free minibar

Diamond Ocean View

8.8 out of 10
Excellent
(18 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

1 bedroom, premium bedding, down duvets, free minibar

Suite, 1 Bedroom (Rock)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, 2 Double Beds (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed (Classic)

  • Sleeps 3
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Double Beds, Lagoon View (Classic)

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • Sleeps 6
  • 4 Double Beds

Classic Room, Accessible, Lagoon View

  • Sleeps 4
  • 2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Cancun - All Inclusive . During your stay, you're just a quick walk from Ballenas Beach. Features include free WiFi in public areas and free self parking, plus 5 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy pizza with a poolside location at Pizzeto, one of the property's 5 restaurants and 6 bars/lounges
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with body wraps, facials, or body treatments at The Rock Spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes an outdoor tennis court, a gym, and basketball
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by foot from Aquaworld and a 2-minute drive from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Some rates at Hard Rock Hotel Cancun - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This luxury property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 583 out of 1190 reviews
Rating 8 - Good. 222 out of 1190 reviews
Rating 6 - Okay. 159 out of 1190 reviews
Rating 4 - Poor. 88 out of 1190 reviews
Rating 2 - Terrible. 138 out of 1190 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ioanna

Travelled with family
Liked: Staff & service
I like the service of the restaurant the beach the swimming pool but some of the people working on the vacation office not polite, the room is old the tub was the half yellow and another half white
Stayed 3 nights in Apr 2025

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were amazing. The beach was beautiful. The shows were outstanding. The restaurants were great, the buffet was just okay. The property is old and needs to be renovated.
Stayed 4 nights in Apr 2025

10/10 Excellent

Tacara

Liked: Cleanliness, staff & service, property conditions & facilities
The property needs some TLC but the staff and the food is amazing and over the top! Carlos at the Frita breakfast buffet made sure you have everything you could possibly need. Willy
Stayed 4 nights in Apr 2025

10/10 Excellent

Jonathon Tyler

Stayed 4 nights in Apr 2025

6/10 Okay

Dana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was beautiful and the staff friendly. Check in was a nightmare. And there are way too many people badgering you to buy a time share. It would be a better experience to not be bothered every time you walk through the lobby
Stayed 3 nights in Apr 2025

8/10 Good

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pushy people trying to sell you a time share. Once you say “no” that should be it. Yet they are a bit too persistent.
Stayed 4 nights in Apr 2025

4/10 Poor

Dustin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Danny

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Check in was terrible, Also it was impossible to reserve dinning at the restaurants
Stayed 3 nights in Apr 2025

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a member of our party that had food allergies. The way the staff handled that was best described as unbalanced. We had a card, but found that things were not labeled clearly and we received conflicting messages from the staff at the buffet. Yes, these are Gluten Free, and these are made with flour were messages we received a day apart about the same item. The staff at the cafe did not have ingredients for the ice cream. I called the resort well in advance of our trip and was told we would have nothing to worry about. Each day was a challenge. The staff at Caio was fantastic and knowledgeable. The staff at the upstairs snack stand was also fabulous…the buffet let much to be desired and often left us uneasy when selecting items.
Stayed 5 nights in Apr 2025

10/10 Excellent

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks was amazing Staff was good Definitely coming back and referring people to visit. Excellent location. Nice family activities.
Stayed 3 nights in Apr 2025

8/10 Good

Abdiel Omar

Travelled with family and small children
Liked: Cleanliness, staff & service
This property is pretty dated. Could use an overhaul. The staff and entertainment are top notch. Food was ok. Wasn't blown away. The kids also really enjoyed the kids club.
Stayed 6 nights in Apr 2025

2/10 Terrible

Julian, Kinnelon

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff were kind, amenities are super limited. They try hard to offer services that take your $200/a day Resort Credit away from you. If you don’t work with swapping out your credits you can only use it for spa, salon or golfing but need to pay $35 person for each service. Restaurants are sub par. Buffett is practically same options throughout the day. My room had
Stayed 4 nights in Apr 2025

10/10 Excellent

Neil, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best poolside food in Cancun. Barely have to go to the buffet, the options poolside are fantastic.
Stayed 5 nights in Apr 2025

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall is good place just a little outdated!!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Thelma L

Stayed 5 nights in Apr 2025

6/10 Okay

Edward

Travelled with partner
Disliked: Amenities
We liked the entertainment. But we booked rock royalty, which gave us different amenities that they never provided, even though we asked for them. Even through concierge service which we had and could text 24hrs but didn’t respond half the time or about something as simple as getting towels for the room. This hotel was very inconsistent with rules and communicating with their own staff. Some days we need a towel key other days we didn’t. When we ask questions about what we need or anything, they would point us to another person to talk to even though we can speak Spanish and then we would get the runaround after three or four people and just give up. The restaurant bookings also was another problem with them telling us to use the tablet in the room, which didn’t work then using the app which didn’t work and we even had one of their own hotel. Staff help us with the app and they couldn’t get it to work and then we had to go book it in line and at a certain time, but sometimes there was even nobody at the restaurant so you could book it. No advantage to having rock royalty even though they said we get extra amenities.
Stayed 7 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Amenities
Nice and quiet
Stayed 3 nights in Apr 2025

6/10 Okay

Jasminder S

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only view and ocean
Stayed 5 nights in Apr 2025

10/10 Excellent

Hector, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and will be coming back
Stayed 2 nights in Apr 2025

8/10 Good

Pilis Miguelina Pena de

Stayed 3 nights in Apr 2025

10/10 Excellent

Subramanian

Stayed 3 nights in Mar 2025

10/10 Excellent

Michael Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Apr 2025

10/10 Excellent

April

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose De Jesus Amezcua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Has everything you need, great atmosphere, food, and staff
Stayed 2 nights in Apr 2025

4/10 Poor

Stephanie Ann

Stayed 5 nights in Apr 2025