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Hotel NYX Cancun - Near La Isla Shopping Mall

3.5 star property

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Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

On the beach, white sand, beach cabanas, sun-loungers
A poolside area with lounge chairs and thatched umbrellas, palm trees, and a view of the ocean.
An indoor dining area with brick walls, wooden ceiling beams, and wicker chairs. Tables are set with plates, glasses, and cutlery.
A beachside restaurant with wooden tables and chairs, thatched umbrellas, and palm trees.
A multi-story hotel with a central entrance, palm trees, and a well-lit staircase.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Isla Dorada
    ‪10 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a television, and artwork on the walls.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • Resort view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Partial ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.0 out of 10
Very good
(2 reviews)
  • Lagoon view
  • 37 sq m
  • Sleeps 3
  • Free Wi-Fi

View all photos for Suite (Sunset)

A hotel room with a bed, a desk, a chair, a ceiling fan, a large window with a view of the sea, and a blue and white color scheme.

Suite (Sunset)

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite

A bedroom with a large bed, a ceiling fan, a view of the ocean through large windows, and a balcony with chairs.

Superior Suite

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Front of property
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4.0 out of 5, Very good, 2,726 reviews
The price is €174
includes taxes & fees
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About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

At Hotel NYX Cancun - Near La Isla Shopping Mall, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the hotel's 4 restaurants.
Hotel NYX Cancun - Near La Isla Shopping Mall offers 196 air-conditioned accommodations with safes and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of the helpful staff at Hotel NYX Cancun - Near La Isla Shopping Mall. During your stay, you're just a quick walk from La Isla Shopping Mall. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with a beachfront location at Deck, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and volleyball
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 8 minutes by foot from La Isla Shopping Mall
Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. After a day at the beach, enjoy amenities at Hotel NYX Cancun - Near La Isla Shopping Mall like an outdoor pool, a fitness center, and a steam room.

Free breakfast is served daily. There are 4 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Guests are served free buffet breakfast daily from 7 AM to 11 AM.
Deck - This beachfront restaurant specializes in international cuisine and serves lunch only.
Balam - This restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Balam
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel NYX Cancun - Near La Isla Shopping Mall

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 3000 per accommodation, per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1000 reviews
Rating 8 - Good. 304 out of 1000 reviews
Rating 6 - Okay. 162 out of 1000 reviews
Rating 4 - Poor. 85 out of 1000 reviews
Rating 2 - Terrible. 84 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Marwan

Disliked: Staff & service, property conditions & facilities
Not very friendly lots of rules and regulations
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Employees were very nice and professional. We definitely enjoyed Alberto
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Carmen

Liked: Cleanliness, property conditions & facilities
Staff wasn't so easy to address. The food was too expensive, and not the best.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Naveenkumar

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025
Verified

8/10 Good

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 3 nights in Nov 2023
Verified

8/10 Good

dwight

Liked: Cleanliness
Great food great pool
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Rene

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to relax and enjoy the beach
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous beach great staff. Very clean comfortable rooms.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.
Stayed 4 nights in Jun 2025
Verified

8/10 Good

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, not to many restaurants choices.
Stayed 5 nights in Apr 2025
Verified

10/10 Excellent

barbara

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great buffet breakfast. Style of hotel is charming.
Stayed 8 nights in May 2023
Verified

10/10 Excellent

Melat

Liked: Cleanliness, amenities, property conditions & facilities, communication
So relaxing, the best place to stay.....definitely I'll comeback soon.thanks team😍
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Steve

Liked: Amenities, property conditions & facilities, communication
The staff were very friendly and helpful. We really enjoyed our stay.
Stayed 12 nights in Jul 2023
Verified

10/10 Excellent

Linxue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning yoga and the aqua fitness classes were amazing!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing services and cleanliness!
Stayed 9 nights in Oct 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
Intimate yet super fun hotel. Staff was unbelievably helpful in every way.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
The staff was incredible
Stayed 1 night in May 2024
Verified

10/10 Excellent

Rahimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.
Stayed 4 nights in Aug 2024
Verified

6/10 Okay

Pablo

Improve the breakfast
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Jesus

Disliked: Cleanliness, property conditions & facilities, room comfort
Old rooms, many noise and not space for work.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Vahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Raul E.

Liked: Property conditions & facilities
Small but big enough
Stayed 5 nights in Mar 2024
Verified

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service. Received an upgrade for no apparent reason except we stayed off season so not crowded. I would recommend.
Stayed 2 nights in Oct 2024