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Oasis Palm - All Inclusive

4.0 star property

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On the beach, white sand, beach umbrellas, beach towels
Restaurant
Blackout curtains, iron/ironing board, free WiFi, bed sheets
Children’s activities
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Breakfast included
  • Housekeeping
  • Spa

Explore the area

View in a map
Boulevard Kukulcan Seccion C, Lote 1 Zona Hotelera, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪8 min walk‬
  • Place, Playa Tortugas
    ‪11 min walk‬
  • Place, Tortuga Beach
    ‪10 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪99 min drive‬

Room options

View all photos for Standard

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Standard

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Family

Blackout curtains, iron/ironing board, free WiFi, bed sheets

Family

  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Similar properties

On the beach, white sand, sun-loungers, beach towels
Grand Oasis Palm - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.5 out of 5, Good, 1,003 reviews
The price is €250
includes taxes & fees
1 Nov - 2 Nov
Grand Oasis Palm - All Inclusive

About this property

Oasis Palm - All Inclusive

All-inclusive property with a full-service spa and free breakfast
At Oasis Palm - All Inclusive, catch some rays at the beach, pamper yourself at the full-service spa, or enjoy kayaking.
Oasis Palm - All Inclusive offers 214 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sensoria Spa has 4 treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Oasis Palm - All Inclusive. During your stay, you're just a quick walk from Langosta Beach. Enjoy features like free breakfast, free WiFi in public areas, and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free valet parking and self parking
  • Enjoy a bite to eat at the buffet restaurant
  • Splash around at the waterslide or swim in the outdoor pool
  • Treat yourself to facials, massages, or body treatments at Sensoria Spa
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a sauna, and a playground
  • Within a 15-minute walk of Langosta Beach and Playa Tortugas
Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Oasis Palm - All Inclusive offers its guests a full-service spa, a waterslide, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can unwind with a drink at one of the 7 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Oasis Palm - All Inclusive. Free self parking and valet parking are available.

This 4-star Cancun property is smoke free.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Sisal Buffet - Onsite buffet restaurant.
Piratas del Caribe(niños) - Onsite theme restaurant. Open daily.
Los Agaves - Onsite restaurant. Open daily.
Dos Lunas - Onsite restaurant. Open daily.
La Bamba - Onsite restaurant. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Surfing/body boarding

Land activities

Fitness facilities
Volleyball
Golf green fees

Lessons/classes/games

Bartending
Cooking
Language

Entertainment

Onsite entertainment and activities
Access to offsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 7 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Dos Lunas
  • La Bamba
  • Los Agaves
  • Piratas del Caribe(niños)
  • Sisal Buffet

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Playground
  • Sauna
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 30 per stay for guests under 26 years old
  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.

Property is also known as

All Inclusive Oasis
Oasis Palm
Oasis Palm All Inclusive
Oasis Palm All Inclusive All-inclusive property Cancun
Oasis Palm Cancun
Palm Oasis
Oasis Palm All Inclusive All-inclusive property
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Beach Resort Cancun
Oasis Palm Hotel Cancun
Oasis Palm All Inclusive
Oasis Palm Inclusive Inclusive
Oasis Palm - All Inclusive Cancun
Oasis Palm - All Inclusive All-inclusive property
Oasis Palm - All Inclusive All-inclusive property Cancun

Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 301 out of 1007 reviews
Rating 8 - Good. 208 out of 1007 reviews
Rating 6 - Okay. 181 out of 1007 reviews
Rating 4 - Poor. 135 out of 1007 reviews
Rating 2 - Terrible. 182 out of 1007 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mathias

Stayed 8 nights in Jul 2025

10/10 Excellent

Sami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad to go back there
Stayed 9 nights in Jul 2025

8/10 Good

Ricardo

Travelled with family and small children
Liked: Amenities
I like it in general great property plenty amenities and activities. Staff is very limited on information. I think smile’s cost more. If someone is smiling at you or being nice or helping is because they want to sell something at you. Too many sells force people very little service staff.
Stayed 6 nights in Jul 2025

6/10 Okay

Ajay

Stayed 5 nights in Jul 2025

2/10 Terrible

Christopher Crisostomo Dosdos

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT BOOK THIS HOTEL. Dirty rooms and no costumer service. Called the front desk due to leaking and floaded bathroom. Nobody showed up in the room and have to
Stayed 5 nights in Jul 2025

4/10 Poor

Joree

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel. The rooms were outdated and dirty and small! The restaurants and food available were not good! We paid to upgrade to the hotel next-door in order to be able to use their restaurants and pool. That was a little better, but not by much. At the upgraded hotel, there were no chairs around the pool to sit on. The only chairs available were at the beach. So while my kids were swimming in the pool, I had nowhere to sit. There was only one bartender at each bar, so you would stand in line for a good 15 minutes to get a drink. The drinks had a chemical taste to them. Most of the restaurants were the same way. At the sushi restaurant, there was only one person working. So I stood in line one day for 45 minutes to get sushi by the pool. The little kitchen areas around the pool with food, were terrible! The hamburgers were definitely not hamburgers! No outdoor bar to sit at. The pool is also closed every night at 8 PM, which is pretty early when your kids want to stay swimming. Entertainment didn’t start until after 10 PM. So as your kids are trying to sleep, the very loud music goes until midnight. I definitely would not recommend going here. But you get what you pay for. I learned my lesson. I will definitely pay more money to stay at a nicer resort.
Stayed 4 nights in Jun 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time, the food was good, most of the staff was friendly and helpful and the highlight is definitively the calm and kid friendly beach. We went with our kids, and it was a wonderful beach for them to explore, swim and have fun. The only thing I did not like was the fact that the bedroom did not have a balcony.
Stayed 5 nights in Jun 2025

6/10 Okay

Ana

Disliked: Cleanliness, staff & service
Check-in line was extremely long it took almost two hours at the time check-in time opened. The welcoming guest personnel instead welcoming you they immediately wanted to sell you packages and didn't care about your real needs they just wanted to sell. We told the housekeeping we needed more towels and come to clean our room and they never showed up. The next day, housekeeping said they have a hotel policy of not cleaning everyday and they didn't bother in notify us when we asked for the service. Since lots of people used the big pool then it became dirty very fast, not sure every when they clean it but next day you can still see a black sheet of oil and remaining of sun protector products on the surface of pool water.
Stayed 2 nights in Jul 2025

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Jul 2025

10/10 Excellent

Mayra

Stayed 4 nights in Jul 2025

10/10 Excellent

Gustabo

Stayed 7 nights in Jul 2025

6/10 Okay

Roberto

Travelled with family and small children
The resort is one of the cheaper options and you get what you pay for. The food was decent , if you book the oasis palm you only have a few A la carte restaurants to choose from, the rest you have to pay for just fyi.They had shows and activities most of the days. The beach area is decent. There’s always a wait in line whether it’s to check in or buffet, even when waiting for the elevator. The check in process was very frustrating, had a super early flight + a long wait at the airport, then arrived at the resort around 2pm (check in was 3pm). They gave us our wristbands and were told to return to the check in lobby at 3:30 pm to receive our rooms and activate our wristbands but so did about 30-40 other guests. We were exhausted from the early flight didn’t get our rooms until 4:30-5pm. We had to return a few times to the lobby by stairs because wristbands were not activated correctly. Other than that issue everything was okay. There is staff that is by the elevator offering pirate ship boat rides for free but they are trying to sell timeshares. Overall the resort is okay. I give it a 3/5 Stars.
Stayed 5 nights in Jul 2025

10/10 Excellent

Margarita

Stayed 4 nights in Jun 2025

8/10 Good

Ana Paula

Travelled with family
Liked: Amenities, property conditions & facilities
Great resort, the only bad side was that I found a cockroach 😔, a big one.
Stayed 6 nights in Jun 2025

2/10 Terrible

Giovanna Carolina

Stayed 6 nights in Jul 2025

2/10 Terrible

Yamni

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
La estancia en el hotel fue horrible.No recomiendo a nadie esa instalación. Te venden algo online que no tiene nada ver con lo que vez cuando llegas .Para comer solo esta un bufett con alimentos mal concervados ,y los demas restaurante no funcionan después de 7pm .Las habitaciones son muy malas no hay puerta en la ducha y el agua corre por la habitacion ,los baños no drenan ,hay que llamar siempre por algun problema...si no es porque se va el agua es porque no dejaron todas las toallas o se bloqueo el baño .Muy mala experiencia en ese Hotel Oasis Palm ...muy mal servicio mal trato a los clientes en todos lados en el bar,en la piscina que solo esta disponible hasta las 8pm .Nose sinceramente todo incluido a que se refieren .
Stayed 7 nights in Jun 2025

2/10 Terrible

TIGRAN

Stayed 5 nights in Jun 2025

4/10 Poor

Natalia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who worked there is really rude the customer service is terrible
Stayed 7 nights in Jun 2025

4/10 Poor

Laurie

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms need to be upgraded, falling apart, don’t recommend after what I experienced. This place is only beach time and to relax . Not much activities.
Stayed 5 nights in Jun 2025

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent ambient, close to downtown
Stayed 4 nights in Jun 2025

6/10 Okay

Beatriz Antonia Jaen

Travelled with family
Liked: Amenities
The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.
Stayed 2 nights in Jun 2025

6/10 Okay

Jaxon

Travelled with family
I need always to make a long queue to order drinks at the bar near the beach. Room cleaning was not proactively done the fiurst 3 days. Only after complaining they responded quicker and make it better
Stayed 4 nights in Jun 2025

8/10 Good

Heidy Socorro

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like the kid gaming area and the different variety of kid pools, but overall I wish they had better food selections. The room was up to date and clean. Great hotel for families!
Stayed 4 nights in Jun 2025

2/10 Terrible

JUAN

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a terrible experience. The property has aged badly, and they don’t seem to put much effort into keeping it clean. We had to try three different rooms because they all had mold—so much so that after checking the third room, the front desk employee admitted they were all in the same condition. Common areas were left dirty overnight. They also had live music every night that went on late into the night. The resort is advertised as family-friendly, but it’s hard to get any sleep with young kids when loud music is playing so late. The buffet area was dirty, and the employees used questionable procedures to restock and keep the food fresh. This is definitely a property that saw better days a few decades ago. If all you care about is price, this might work for you—but if you want a clean, quiet, relaxing, and safe place, don’t bother. We ended up checking out four days early because we tried to speak with management about our concerns, and they simply didn’t care.
Stayed 7 nights in Jun 2025

6/10 Okay

Lissette

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for. We were here in 2016 and it was ok, so I thought we could give it another chance. Immediately as soon as I checked in, I got pulled to the side and pressured for a 90min breakfast to learn more about the hotels, I said no and she kept insisting, after 10mins of back and forth we kept saying no and she just let us go. Back in 2016 and now, this is the only hotel that I have been at that they try to pressure you to do things instead of letting you enjoy your vacation. Then, the towels and sheets were stained in our room and had to request for them to be changed. Two days laters more stained towels. The shower water was cold and was told to get the hot water running I need to turn the cold water all the way, slightly turn the hot water and then turn on the hot water from the sink. Had to do that everyday to get hot water in the shower. The good food was in The Agave, La Hacienda, and Cocoa. The waiters In these locations were very kind. Tony was the most genuine waiter. There is not enough seating near the pools, so if you plan on having a pool day wake up early and find your chairs. I will say that the beach was clear, no seaweed, no waves, very calm and beautiful. My kids really enjoyed being in the water. Also, the time I did need things, front desk helped and later called back to confirm that we did get the clean towels and if the water was fixed. All in all I won’t be coming here again.
Stayed 4 nights in Jun 2025