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Residence Inn by Marriott Cancun Hotel Zone

3.0 star property
VIP Access

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Property video
Exterior
Reception
Rooftop bar, poolside views, open daily

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪9 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Playa Coral
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪11 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(107 reviews)
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(57 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

9.0 out of 10
Wonderful
(24 reviews)
  • 53 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(149 reviews)
  • 49 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(28 reviews)
  • 49 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

9.0 out of 10
Wonderful
(36 reviews)
  • 63 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

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About this property

Residence Inn by Marriott Cancun Hotel Zone

Hotel with 2 outdoor swimming pools, steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
The free breakfast at Residence Inn by Marriott Cancun Hotel Zone gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a poolside location while dining at Pick&Chill Rooftop Snack
  • Take a swim in the 2 outdoor pools
  • Services include free grocery shopping service, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the cleanliness, spaciousness, and overall comfort
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Cancun Hotel Zone offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 2540 square feet (236 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Cancun Hotel Zone. A roundtrip airport shuttle is free (available on request). Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served free full breakfast daily from 7:00 AM to 10:00 AM.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.
A hosted evening meal is available for a surcharge daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Hosted evening meal available daily for a fee of USD 30
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Hosted evening meal: USD 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Residence Inn by Marriott Cancun Hotel Zone offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1751 out of 2780 reviews
Rating 8 - Good. 569 out of 2780 reviews
Rating 6 - Okay. 250 out of 2780 reviews
Rating 4 - Poor. 103 out of 2780 reviews
Rating 2 - Terrible. 107 out of 2780 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , friendly and professional.
Stayed 4 nights in Oct 2025

10/10 Excellent

jacqueline d., Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great; however, there were some issues (below). First, I have to say that the hotel itself, and especially the staff, were excellent! Super friendly, eager to please, clean hotel, great breakfast, little convenience, store inside that wasn’t expensive, great room, etc.! I would stay there again for sure. The only negative issues was the promised free transportation from the airport was a big problem. This is not the Hotel‘s fault from what I understand. You book the shuttle 48 hours in advance, but our flight was delayed and there was zero way to contact the transport company to tell them that. When I tried to call the hotel about this delay, I literally called 15 or more times and could not get anyone to answer. Once I did, they could not give me an answer as to what to do about the shuttle, so what happened was we did not have a free shuttle when we finally arrived and had to spend a lot of money on a taxi. Also, because of that, we ran out of cash and the ATM at the hotel did not work. Overall, I don’t want those experiences to reflect on the Hotel negatively. Again, I would stay there again, but I would be way more prepared the next time for those two negative instances. Extra shout out to Ulises, the bartender at the rooftop bar, and to the lady who ran the front desk at night. I forgot to get her name, but she was amazing anytime we had a question.
Stayed 5 nights in Oct 2025

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself was Great! Aside from the smell in the hallways (just too much carpet cleaner) and the work being done outside, everything was great! The room was so spacious and convenient! Very nice! Staff was so helpful
Stayed 3 nights in Oct 2025

6/10 Okay

Adnanul

Liked: Amenities, property conditions & facilities
It’s at the end of hotel zone
Stayed 4 nights in Oct 2025

6/10 Okay

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility clean and highly recommend. Poor choice of food options in the morning
Stayed 2 nights in Oct 2025

10/10 Excellent

Willebaldo

Stayed 4 nights in Sep 2025

8/10 Good

Michel Kabunda

Stayed 1 night in Oct 2025

6/10 Okay

Jose

Liked: Staff & service
Not sur not my room had no view
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Graciela

Travelled with family
Liked: Cleanliness, amenities
Was a really nice hotel , the front desk service was bad, I do not remember the names , I did buy some stuff from the store and they did not give me the ticket ( they have a sigh that say if you don't receive your ticket report to the manager )I reported to an other front desk agent and she said call the supervisor, she told me in bad manner, the breakfast was from 7 to 10 and I did ask one of the kitchen person to give to me hot water at 10:00 am , and he said we are closed, but you have water in your room, I was mad because I wanted to make a tea , the check inn was a 3:00 pm and by 4:30 did not have the room ready. The AC didn't work, and they didn't want to move us to an other room.
Stayed 1 night in Sep 2025

10/10 Excellent

KARLA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room with a big room sofa snd beautiful kitchenette
Stayed 1 night in Aug 2025

6/10 Okay

Michael

Stayed 1 night in Oct 2025

10/10 Excellent

Cristina

Stayed 1 night in Jul 2025

6/10 Okay

Tracy

Stayed 15 nights in Sep 2025

10/10 Excellent

Navjot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited restaurant service , limited transportation
Stayed 3 nights in Sep 2025

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was really friendly and helpful
Stayed 1 night in Sep 2025

10/10 Excellent

Francisco

Stayed 10 nights in Sep 2025

10/10 Excellent

Brandon

Stayed 2 nights in Sep 2025

8/10 Good

Jecinta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and it was quiet.
Stayed 4 nights in Sep 2025

10/10 Excellent

Raideline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. The staff were amazing.
Stayed 4 nights in Sep 2025

10/10 Excellent

Hermes

Travelled with partner
Liked: Cleanliness, amenities
Suitable for the purposr of my trip.
Stayed 1 night in Sep 2025

10/10 Excellent

Nazimul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 17 nights in Sep 2025

8/10 Good

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were clean. Staff was nice and friendly however had some difficulties in understanding English for rooftop staff. Very limited options for rooftop snack bar, most of times things were sold out. The area around was far from any other activities/ experiences. Partial ocean view from room. Overall, good and decent experience
Stayed 3 nights in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay, staff was very helpful! Service was great and breakfast very good. Room super clean and most comfortable bed. Definitely I will come back!!!!!
Stayed 4 nights in Sep 2025

10/10 Excellent

Ilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, spacious and everything we needed was available in our room. Great service would definitely be staying here. With so many options anywhere I go I try to stay with Marriot Bonvoy theyve never disappointed me. Anything you request like towels etc will be at your door in 2 minutes and the staff always greet you with a smile. Great food at the bar for your convenience and made fresh.
Stayed 4 nights in Sep 2025