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Residence Inn by Marriott Cancun Hotel Zone

Property class: 3
VIP Access

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Photo gallery for Residence Inn by Marriott Cancun Hotel Zone

Terrace/patio
Property video
Rooftop bar, poolside views, open daily
Reception
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Blvrd. Kukulcan Lt. 1-02, Zona Hotelera Km. 23.5 MZ60, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪11 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬
  • Place, Playa Coral
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(112 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Ocean View (Balcony)

9.2 out of 10
Wonderful
(63 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed with Sofa bed, Partial Ocean View (Balcony)

9.0 out of 10
Wonderful
(24 reviews)
  • Partial sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

Studio, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(158 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Partial Ocean View (Balcony)

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds, Partial Ocean View (Balcony)

9.2 out of 10
Wonderful
(28 reviews)
  • Sea view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

Suite, 2 Bedrooms, Balcony

9.0 out of 10
Wonderful
(37 reviews)
  • 63 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

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About this property

Residence Inn by Marriott Cancun Hotel Zone

Along with 2 outdoor pools, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Residence Inn by Marriott Cancun Hotel Zone offers 158 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch flat-screen televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
The free breakfast at Residence Inn by Marriott Cancun Hotel Zone gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll find features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy a poolside location while dining at Pick&Chill Rooftop Snack
  • Take a swim in the 2 outdoor pools
  • Services include free grocery shopping service, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests really like the accommodations for the spaciousness, overall comfort, and cleanliness
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from Delfines Beach
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Residence Inn by Marriott Cancun Hotel Zone offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 2540 square feet (236 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Cancun Hotel Zone. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 3-star Cancun hotel is smoke free.

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM.
Pick&Chill Rooftop Snack - This poolside rooftop bar serves light fare only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Pick&Chill Rooftop Snack

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Golf clubhouse
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (2,540 square foot of space)

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Comprehensive recycling policy
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Kitchen island
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Residence Inn by Marriott Cancun Hotel Zone offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Cancun Zone Cancun
Residence INN Cancun Hotel Zone
Residence Inn by Marriott Cancun Hotel Zone Hotel
Residence Inn by Marriott Cancun Hotel Zone Cancun
Residence Inn by Marriott Cancun Hotel Zone Hotel Cancun

Residence Inn by Marriott Cancun Hotel Zone Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1767 out of 2821 reviews
Rating 8 - Good. 584 out of 2821 reviews
Rating 6 - Okay. 262 out of 2821 reviews
Rating 4 - Poor. 100 out of 2821 reviews
Rating 2 - Terrible. 108 out of 2821 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

muhammad

Stayed 1 night in Jan 2026

10/10 Excellent

Natalia

Liked: Cleanliness, amenities, property conditions & facilities
Everythin was great
Stayed 3 nights in Jan 2026

10/10 Excellent

Shannon

Liked: Cleanliness, property conditions & facilities
We stayed here as it was very close to the airport and we were one night ahead of our resort reservation. The hotel was clean and spacious and were greeted with friendly staff. There is nothing bad I can say. We had a breakfast added to our reservation an it was a standard buffet breakfast. If you need to come to the hotel from Cancun airport take an uber it is $12USD.
Stayed 1 night in Jan 2026

6/10 Okay

Jacob

Mala atención en servicio al cliente
Stayed 1 night in Jan 2026

2/10 Terrible

Yasmi

Liked: Cleanliness
Disliked: Staff & service, amenities
There was no shuttle from or to the airport unless you reserve it 48 hours ahead and it’s not guaranteed. The transportation from the airport was $75 US for an 8 min ride because Iber is not allowed to pick up at the airport. There is no restaurant or bar in the hotel, and nothing within walking distance. There is a basic snack bar at the pool that operates limited hours. The breakfast is very limited. Even though the hotel was half empty they gave me a horrible room with a balcony overlooking the wall and the dumpsters. After much complaining I was changed to a different area. I would not recommend this hotel to anyone.
View from my “balcony” before I complained.
Stayed 1 night in Jan 2026

8/10 Good

Nathalee

Stayed 3 nights in Jan 2026

10/10 Excellent

Michele

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Glad you asked our experience was excellent! I was amazed by how security was there very attentive to the guests quiet atmosphere!
Stayed 3 nights in Jan 2026

6/10 Okay

Amandeep

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff should be more knowledgeable, and very hard for them to understand in English. When they communicate in front of guests, should communicate in English not in Spanish
Stayed 3 nights in Jan 2026

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean hotel smell nicely. The pool and the view is beautiful. Securities was nice and helpful. Receptionist as well. The breakfast was very neat and delicious. I Love the hotel. If I go back again I will chose Résidence Inn again.
Stayed 5 nights in Jan 2026

6/10 Okay

Chantel

Stayed 2 nights in Jan 2026

2/10 Terrible

Ankur

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Did not provide change of stay despite multiple requests through Expedia. Initially hotel agreed to change dates but later denied it. Very unprofessional for not keeping their words.
Stayed 3 nights in Jan 2026

10/10 Excellent

jill

Stayed 7 nights in Jan 2026

10/10 Excellent

Aylin

Stayed 5 nights in Jan 2026

10/10 Excellent

Roxanne, Beaumont

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, comfortable and welcoming. The only thing I would change is the breakfast. It’s honestly terrible. Staff is great, the whole facility’s obviously kelp up and looked after because the whole place is so clean!
Stayed 6 nights in Jan 2026

10/10 Excellent

Guillermo E

Stayed 1 night in Jan 2026

6/10 Okay

Merry Rose

Travelled with group
Liked: Cleanliness, amenities
Everything was good
Stayed 1 night in Jan 2026

6/10 Okay

Talisha

Liked: Staff & service
Stayed 1 night in Jan 2026

8/10 Good

Pedro, Maracay

Stayed 2 nights in Jan 2026

6/10 Okay

REDA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Ariel

Stayed 3 nights in Jan 2026

4/10 Poor

beverly

Disliked: Amenities
Problems with feather pillows and allergies upon arrival even though I had been assured there would be no feather pillows. Great big old nasty pubic hair on the nightstand. On my last day I saw cockroach in the breakfast room. The room was pretty good although sometimes there was a very strong smell of sewer. Not a great place to stay especially if you don't have a car because there is no public transit. The first closest bus stop was about 2 miles up the road.
Stayed 14 nights in Jan 2026

8/10 Good

Peter

Stayed 4 nights in Jan 2026

8/10 Good

mayada

The services was very good
Stayed 7 nights in Jan 2026

10/10 Excellent

Jose Joaquin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing. The room and hotel in general as well. Breakfast could be improved.
Stayed 1 night in Jan 2026

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and drinks at the rooftop bar were wonderful and great customer service. It was easy to get Uber for transportation. The junior suite (upgraded too) was excellent. Had kitchenette. Breakfast was excellent
Stayed 3 nights in Jan 2026