91.0% Based on 6603 reviews TripAdvisor traveller rating 4.5 out of 5

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Hotel Description

An all-inclusive stay in Cancun awaits you at Sun Palace Couples Only All Inclusive, a recipient of the prestigious Conde Nast Gold List award in 2012. You'll be 1.8 km (1.1 mi) from Delfines Beach and 1.9 km (1.2 mi) from El Rey Ruins. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

Flat-screen TVs with satellite channels are featured in all 252 rooms, and you can enjoy free WiFi, balconies, and separate bathtubs and showers. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include jetted tubs, bathrobes, and slippers. Additionally, coffee/tea makers, free local calls, and free bottled water are available.

A day of pampering can include beachside massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, La Tratto, serves Italian cuisine and is open for dinner. With 2 poolside bars and 3 bars/lounges to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the onsite indoor swimming pool, fitness centre, and spa tub. Business travelers can take advantage of conference space and a business centre. Additionally, you'll find free WiFi in public areas, a sauna, and a coffee shop/café. Hot/cold buffet breakfast is available for free. There's also the convenience of free self parking.

With a stay at this 4-star Hotel Zone resort, you'll be 7.8 km (4.9 mi) from La Isla Shopping Mall.

Deluxe Room, 1 King Bed, Jetted Tub, Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max
€381 per night

Deluxe Room, Jetted Tub, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Concierge Service

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Resort View Without Resort Credit

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

91.0% of guests recommend out of 6603 reviews

Excellent 4835
Good 1249
Average 362
Poor 101
Terrible 56
Value <span>4.5</span> out of 5
Rooms <span>4.5</span> out of 5
Cleanliness <span>5.0</span> out of 5
Service <span>5.0</span> out of 5

About the Sun Palace Couples Only All Inclusive

Location Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All meals, snacks and beverages included
  • 24-hour room service

Not included

  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Off-site tours
  • Transport to off-site activities

Property Features

Sun Palace Couples Only All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Sun Palace Couples Only All Inclusive offers its guests a full-service spa, 2 the outdoor swimming pools, an indoor pool, and a spa tub. There are 4 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Free breakfast is available. Public spaces have free WiFi and wired Internet. There's an onsite business centre. A fitness centre, a sauna, and a terrace are also featured at the eco-friendly Sun Palace Couples Only All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 252 guestrooms or units
  • 8 levels
  • 9 buildings
  • 4 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Breakfast available (free)
  • Swim-up bar
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools -2
  • Free WiFi
  • Indoor pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (13.1 km / 8.2 mi)
  • Parking: Free self parking

Room Amenities

Sun Palace Couples Only All Inclusive offers 252 forms of air-conditioned accommodation with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served a free hot/cold buffet breakfast.

La Tratto – This restaurant specialises in Italian cuisine and only serves dinner.

Aurora – This buffet restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.

The Steak – This poolside seafood restaurant specialises in regional cuisine and only serves dinner.

On-site venue No. 4 – This poolside bar only serves light fare. Guests can enjoy al fresco dining (weather permitting).

On-site venue No. 5 – This lobby lounge serves breakfast and light fare.

24-hour room service is available.

Entertainment



Nightly entertainment
Daily activities
•3 Infinity pools
Indoor pool with 2 Jacuzzis
Non-motorized water sports at the Wet 'n Wild marina
•Spa facilities
Table games
Fitness center
Swim-up bar

Nearby Activities

2 the outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Fitness classes on site
  • Personal motorised watercraft on site nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

The on-site spa has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • No rollaway/extra beds available
  • No cots (infant beds) available

Hotel Names

  • Sun Palace Couples All Inclusive Cancun
  • Sun Palace Couples All Inclusive
  • Sun Palace Couples Cancun
  • Sun Palace Couples

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger aren't allowed at this property.

Awards & Affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

  • Sun Palace Couples Only All Inclusive is listed in the 2012 Condé Nast Traveller Gold List of the world's best places to stay.

Promotions

Resort Credit Offer


Book a minimum 3-night stay in any room or rate category now - December 23, 2018, for travel during the same period, and receive a resort credit valid for select resort services and amenities including spa treatments, tours, romantic dinner, and scuba diving. Resort credit is offered in the following amounts, based on length of stay: USD 500 resort credit for 3-night stay; USD 750 resort credit for 4-night stay; USD 1,500 resort credit for 5-8 night stay; USD 2,000 resort credit for 9-11 night stay; or USD 2,500 resort credit for minimum 12-night stay.


Must book minimum 3-night stay to receive benefits. Credit applied to guest's final bill at check-out. 1 credit per booking, per stay. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. All services and products are subject to availability. Unused credit valid for up to 1 year from the check-out date and transferable once to 1 guest. Unused credit option is only available for check-in as of December 24, 2018. When using resort credit for My Palace Memories, resort credit shop, and other products and services of this promotion, taxes and fees will apply. These taxes and fees can be paid with cash, credit card, or other authorized means. Resort credit cannot be redeemed for cash. No refunds for any unused portion of credit. Offer is subject to change. Other restrictions may apply.

Complimentary Honeymoon Offer

Book a minimum 3-night stay in any room or rate category for travel now - December 23, 2018 and receive the following: mini honeymoon cake; specialty petit fours; bottle of sparkling wine; complimentary honeymoon dinner at select restaurants; 2 honeymoon t-shirts; 1 beach bag; 2 keepsake bathrobes; breakfast in bed (upon request); guaranteed turndown service; and late check-out until 6 PM (subject to request and availability).


Full details at check-in. Guests must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 1 year from marriage date. If official marriage certificate is not presented at check-in, the property reserves the right to withhold benefits. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Eat & Play All Palace Resorts Promotion

Book a stay now and your rate will access to the facilities and restaurants at the resort’s sister properties, including: Beach Palace Resort All Inclusive, Isla Mujeres Palace All Inclusive Resort, Moon Palace Golf & Spa Resort All Inclusive, Playacar Palace All Inclusive, and Cozumel Palace All Inclusive.
Transportation to sister properties not included. Valid anytime, subject to availability. Other restrictions may apply.

Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.