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Sun Palace Cancun - Adults Only - All-inclusive

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Photo gallery for Sun Palace Cancun - Adults Only - All-inclusive

A balcony with a view of the ocean, a bathtub, and wicker furniture.
Property video
A modern hotel with a pool, a covered area with seating, and a view of the sea.
A hotel room with a large bed, a separate sofa, a dining area, and a view of the ocean.
An indoor restaurant with multiple dining tables and chairs, a bar area with shelves of bottles, and hanging wicker lamps.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Junior Suite Ocean View - King Size Bed

A hotel room with a large bed, a sitting area with a view of the ocean, and a separate bathroom with a bathtub.

Superior Junior Suite Ocean View - King Size Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Junior Suite Ocean View - King Size Bed

A spacious hotel room with a large bed, a sitting area with a view of the ocean, and a separate dining area.

Superior Junior Suite Ocean View - King Size Bed

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a TV, a balcony with a view of the ocean, and a dining area.

Room

  • Sea view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, bedside table, TV, and a view of the ocean.

Room

  • Partial sea view
  • 53 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Governor Suite Partial Ocean View - King Size Bed

A hotel room with a large bed, a bedside table with a lamp, a TV mounted on the wall, and a view of the ocean through the window.

Superior Governor Suite Partial Ocean View - King Size Bed

  • Partial ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

Superior Two Bedroom Presidential Suite - Ocean View

  • Ocean view
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Superior Junior Suite Ocean View - Two Double Beds

A hotel room with two beds, a TV, a bathroom, and a view of the ocean.

Superior Junior Suite Ocean View - Two Double Beds

  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

A modern hotel room with a large bed, a bathroom with a bathtub, a dining area with a table and chairs, and a view of the ocean.

Superior Deluxe Ocean View - Book 4 nights, Get 2 Nights at Punta Cana

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

A spacious hotel room with a large bed, a TV, a desk, and a view of the ocean.

Superior Honeymoon Suite Ocean View - King Size Bed

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Deluxe Ocean View

A modern hotel room with a large bed, a bathroom with a bathtub, a dining area with a table and chairs, and a view of the ocean.

Superior Deluxe Ocean View

9.6 out of 10
Exceptional
(68 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

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About this property

Sun Palace Cancun - Adults Only - All-inclusive

Catch some rays at the beach or spend the day relaxing at Sun Palace Cancun - Adults Only - All-inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Sun Palace Cancun - Adults Only - All-inclusive offers 247 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature down comforters. Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us they can't get enough of Sun Palace Cancun - Adults Only - All-inclusive's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free full breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Enjoy Italian cuisine at La Tratto, one of the property's 4 restaurants and 4 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with body scrubs, manicures and pedicures, or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Just a 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
  • Airport shuttle service available for a fee
Some rates at Sun Palace Cancun - Adults Only - All-inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sun Palace Cancun - Adults Only - All-inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 4 bars/lounges. WiFi is free in public spaces. This luxury property also offers a hot tub, a steam room, and a fitness center. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 4.5-star Cancun property is smoke free.

Guests are served free full breakfast daily from 7 AM to 11:30 AM.
La Tratto - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.
Fuego - This restaurant specializes in Latin American cuisine and serves dinner only. Reservations are required. Open daily.
Thai - This restaurant serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Sun Palace Cancun - Adults Only - All-inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aurora
  • Fuego
  • La Tratto
  • Thai

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sun Palace Cancun - Adults Only - All-inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 26 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Sun Palace Cancun - Adults Only - All-inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
Sun Palace Couples Only All Inclusive Cancun
Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Sun Palace Cancun - Adults Only - All-inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 752 out of 1003 reviews
Rating 8 - Good. 141 out of 1003 reviews
Rating 6 - Okay. 64 out of 1003 reviews
Rating 4 - Poor. 20 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great food
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place food was great
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room | Staff | Breakfast | all on point
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great place, especially for the money!!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing place to stay! Clean rooms, friendly staff and great food!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Imdadul

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort with excellent stuff.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Karla Valeria Zermeno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean awesome service and great views!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, resort well kept. Staff was courteous, helpful and accomodating. We really enjoy our stay at the Sun Palace Cancun.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Sharmay

Liked: Cleanliness
Amazing time at the resort
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent and because of this, we will be a regular customer.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding. Great service.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high end for an all inclusive. Food is really great. Resort has an easy and accessible layout. The Palace Resort member folks are a bit much, buy otherwise everything is great. Just say no to their breakfast invitation.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Edward M

Liked: Cleanliness, property conditions & facilities
Gorgeous resort! Food and staff were great! We will be back.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach with easy access, fantastic staff.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Edelson Coelho

Liked: Cleanliness, amenities, property conditions & facilities
3rd time on this place … Wonderful place, amazing service … like the place
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like Diamonds this is the Hotel for you! Food was Great, we had a 10 day stay at the Resort so we visited all the Restaurants, pools, bars you name it! staff was very helpful and friendly, very safe and attentive, we recommend sun Palace
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Nichole

Liked: Cleanliness, amenities, property conditions & facilities
The resort was amazing all around.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Joel Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was above expectations
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great. Some issues with paid transportation after a delayed flight
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sun Palace is a travel destination for all couples who want to enjoy a beautiful hotel and tireless staff who work to make your stay an absolutely incredible one. We went for our 40th wedding anniversary and are so glad we did. The intimate size makes for a truly relaxed experience that will not be forgotten. The accommodations are truly topnotched. Everyone we spoke to had been coming to Sun Palace for years and now we know why. A wonderful experience for sure and one that will not disappoint.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

James

Great
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Jennifer Lynn

Liked: Cleanliness, property conditions & facilities
Needs better liquor , more beer selections, better food , more options to eat The staff and room and resort was super cl an and accommodating
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Bonnie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was above and beyond kind, helpful, and courteous! The room was kept spotless, and the whole resort was so clean! We definitely enjoyed our time of relaxation!
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room. Food was really good, the staff was great. Airport shuttle we called the hotel 3 days before our arrIval and they scheduled our transportation. We chose the private transportation we didn’t had to wait for other people they picked us up fast.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 9 nights in Feb 2026