Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Dates

February 2026

March 2026

2 outdoor pools, pool umbrellas, pool loungers

55-inch plasma TV with cable channels, TV, DVD player

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Parking included
Free Wi-Fi

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, La Isla Shopping Mall
‪16 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Place, Cancun Interactive Aquarium
‪19 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

Room options

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

59 sq m
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

Ocean view
126 sq m
1 bedroom
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Double Accessible

Garden view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite King Accessible

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
36 sq m
Sleeps 5
1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

Deluxe Junior Suite Double Lagoonview

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Wonderful

Ocean view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Good

Ocean view
40 sq m
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

Ocean view
40 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Very good

Ocean view
36 sq m
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

Ocean view
59 sq m
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

Ocean view
59 sq m
1 bedroom
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Excellent

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Wonderful

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

Garden view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

Garden view
36 sq m
Sleeps 4
1 King Bed

Standard Double Bed

Exceptional

Golf view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

King Room

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Similar properties

Pool
All-inclusive
Spa
Kids’ pool

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking, and a free manager's reception.

Free WiFi
Free valet parking and self parking
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with hot stone massages, body treatments, or manicures and pedicures at Aura Spa
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests love the restaurant and breakfast
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
Airport shuttle service available for a fee

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

The property hosts a free manager's reception daily.

Casa de Rosa - This restaurant specializes in Mexican cuisine.

Viaggio - This restaurant specializes in Italian cuisine. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Soccer

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Baby bath
Children's pool
DVD player
Free children's club
Free water park access
In-room babysitting
In-room refrigerator
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

55-inch plasma TV with cable channels
DVD player

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service
Refrigerator

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

10/10 Excellent

KAUSHAL

Travelled with family

14 Nov 2025

Liked: Cleanliness

We had a wonderful stay at Sunscape Resort! The staff were incredibly friendly, always greeting us with a smile and making us feel truly welcomed. Their helpfulness stood out in every interaction. Our family has specific dietary needs — vegetarian, and no onion or garlic — and we were genuinely impressed by how supportive the restaurant staff were. They went out of their way to prepare special meals for us every day, ensuring we were comfortable and well taken care of. Their kindness and attention made our stay even more memorable. Overall, we had a great experience and truly appreciate the hospitality. Highly recommended for anyone looking for a warm and accommodating resort! 🌞✨

Stayed 4 nights in Nov 2025

10/10 Excellent

Sarah

Travelled with family

14 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was over the top and very generous! Clean room, efficient housekeeping, friendly staff, and great food and drink.

Stayed 5 nights in Nov 2025

10/10 Excellent

BHUPINDER

Travelled with family

14 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

We stayed at Sunscape Resort & Spa Mexico for three days and had a wonderful experience. The rooms were clean and comfortable, the hospitality was amazing, and the staff were always smiling and so kind. The food was great with plenty of options, and the beach was AMAZING!! Overall, we had a fantastic stay and would highly recommend this resort.

Stayed 2 nights in Nov 2025

10/10 Excellent

aurea soliman, calgary

Travelled with family, Travelled with partner

14 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Hotel was clean at all times, staffs were friendly and approachable. Food were great and alot to choose from. Different activities that we can join and enjoy.

Stayed 4 nights in Nov 2025

6/10 Okay

Nicosia, Orange

14 Nov 2025

Liked: Cleanliness, property conditions & facilities

Resort was okay . Food is great especially the Italian restaurant. The waiters especially the men are so kind and friendly . I personally disliked the idea that you have to stand in line and wait to be seated at the buffet - Imagine needing breakfast and have to be in a line just to get a seat before getting your food . Resorts I’ve been to before you just find your own seat and a waiter approaches you within minutes . Secondly , the night entertainment is okay but there’s never enough seats for guests to enjoy any show . Overall , the people are good were my positive highlights . The hotel logistics need to be better with ensuring guests are not waiting forever to eat at an all inclusive resort .

Stayed 6 nights in Nov 2025

10/10 Excellent

Neddy, Midland

14 Nov 2025

Stayed 3 nights in Nov 2025

2/10 Terrible

Shahin

Travelled with family and small children

13 Nov 2025

Liked: Cleanliness, staff & service

Rooms in the second building were noisy and without elevator. Food options were very limited. Staff were friendly.

Stayed 5 nights in Nov 2025

10/10 Excellent

Mike

Business traveller, Travelled with partner

13 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was good

Stayed 3 nights in Nov 2025

10/10 Excellent

Mackenzie

13 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff was amazing, first time at an all inclusive resort. I was confused to learn all the food was free!! Definitely ordered a lot, the views are amazing. I will book the same suite at the same resort within a year. King size bed ocean view

Stayed 3 nights in Nov 2025

10/10 Excellent

Sandra I., Baytown

Travelled with partner

13 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was quick. Staff is phenomenal. The rooms were roomy with perfect views. We loved every minute. Thank you!

Stayed 4 nights in Nov 2025

10/10 Excellent

Tania

13 Nov 2025

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Nov 2025

10/10 Excellent

Sara Irene

13 Nov 2025

Clean room, kind staff, good food especially from Viagge

Stayed 8 nights in Nov 2025

10/10 Excellent

KATHLEEN, Washington

13 Nov 2025

Stayed 1 night in Nov 2025

10/10 Excellent

Deonte

Travelled with partner

13 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was kind and friendly great time

Stayed 3 nights in Nov 2025

10/10 Excellent

Gyltene

13 Nov 2025

Stayed 5 nights in Nov 2025

8/10 Good

Gazelle

Travelled with group

13 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

First of all, the photo shown at the front of the resort featuring what looks like an infinity pool is actually only for the private rooms with pools. We specifically booked this resort because of that picture, so we were disappointed to find out it wasn’t accessible to all guests. We ended up upgrading to a different room with a balcony and ocean view — the one with the pool was much more expensive. The restaurant was decent, with a good variety of food and clear dining hours. The staff were friendly, and some dishes were delicious. Of course, we know we’re in Mexico, so we weren’t looking just for sushi — but we wanted it to be one of the good food options. Unfortunately, the sushi wasn’t good at all. We actually booked this resort because a review mentioned they had great Japanese food, but that wasn’t the case. We still enjoyed some of the meals and had an overall pleasant stay, but if we had known the two things we were most excited about weren’t as advertised, we probably would’ve chosen a different place. Overall, it was a good experience — just wish the advertising was a bit more accurate. Thanks, Cancun! We’ll definitely be back, but probably not at this hotel. Others can still give it a try — the location and price were good.

Stayed 3 nights in Oct 2025

10/10 Excellent

Karen

Travelled with family and small children

13 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff super friendly. The hotel is super clean. You can see the staff constantly cleaning the areas and arranging chair after you leave the pool. The food selection is amazing. We had a great time. Lots of activities. The shows were fun.

Stayed 4 nights in Nov 2025

8/10 Good

Samantha

Travelled with family

13 Nov 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The clean room & staff stood out to me. The amenities & entertainment were disappointing

Stayed 4 nights in Nov 2025

10/10 Excellent

Romina

Travelled with family

13 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Custumer service

Stayed 3 nights in Nov 2025

6/10 Okay

Suprateem

Travelled with family

12 Nov 2025

Liked: Cleanliness, property conditions & facilities

We had a pleasant stay at Sunscape Cancun, thanks to the very courteous staff and the resort’s clean, family-friendly vibe. Our room was clean with direct beach access, though the view was disappointing — the line of cabanas completely blocked what should’ve been an open beach view, which felt like a waste of the room upgrade. The Italian restaurant was excellent — great food and a memorable beachside dinner. The breakfast buffet was also good, especially the Mexican dishes and live omelet counter. The coffee bar served great coffee and sandwiches, and the beach was kept very clean with lots of fun activities for kids. However, the main buffet restaurant was average — the grill stations were nice, but most of the cooked dishes tasted stale or lacked flavor. Cocktails were inconsistent, depending on who made them. Our biggest letdown was Azul, the Asian restaurant: the sushi was fried in stale oil on our first night, and the vegetable pakoras were undercooked when we gave it a second try. We ended up leaving both times and dining at the Italian place instead. Lastly, the Hyatt Bar on the 6th floor really needs attention — the furniture was old and torn, and the snacks and fruits were below standard. Overall, a nice stay with great staff and beach access, but the dining experience (for couple of restaurant), view was blocked from the beach access room and upkeep in some areas need improvement to meet expectations.

Stayed 3 nights in Nov 2025

10/10 Excellent

Jessica

Travelled with partner

12 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great people and place

Stayed 8 nights in Nov 2025

10/10 Excellent

Eduard Stephen

12 Nov 2025

Liked: Cleanliness

Stayed 7 nights in Nov 2025

10/10 Excellent

Zelenia Yamire Gonzalez

12 Nov 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

anish

12 Nov 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Jameelah

12 Nov 2025

Stayed 3 nights in Nov 2025

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Flights

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More