6/10 Okay
Felisha
Travelled with family
10 Aug 2025
The property didn’t quite meet my expectations—it appeared a bit more dated and worn than the photos suggested. That said, the room itself was clean and comfortable.
Some areas could use more attention to cleanliness: the balcony furniture had bird droppings on it, and the same was true for several pool chairs.
On the positive side, the staff were excellent overall and really made a difference in the experience. Special shoutout to Luis at the spa for an incredible deep tissue massage, Giovanni at the Mexican restaurant, Edgar at the Italian restaurant, and Benjamin at Azul—the Asian restaurant—all of whom provided outstanding service. Unfortunately, the staff at the Sunset Grille weren’t nearly as friendly or welcoming.
The main pool tends to get very crowded, but the poolside service was efficient and attentive. Entertainment at the pool could use an upgrade—better music, a bit more energy, and definitely louder volume would go a long way. The nightly entertainment was also pretty underwhelming, though that may be due to the resort’s more family-friendly vibe.
The biggest disappointment for me was the food. I expected bold, flavorful dishes, but overall it fell flat and lacked seasoning and variety.
Would I return? Probably not. While the staff was a highlight and truly exceptional in many cases, the overall experience—especially the food, crowded pool areas, and lack of engaging entertainment—just didn’t win me over.
Felisha
Stayed 5 nights in Aug 2025
