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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

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Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
Lobby
55-inch plasma TV with cable channels, TV
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪18 min walk‬
  • Place, Forum Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 126 sq m
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront Swim up

9.6 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Accessible

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Accessible

  • Lagoon view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Junior Suite, King Bunk and Trundle Bed

7.8 out of 10
Good
(14 reviews)
  • Resort view
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Beachfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front Double

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(26 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View Double

8.2 out of 10
Very good
(28 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double

8.4 out of 10
Very good
(59 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King

9.0 out of 10
Wonderful
(84 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View King

8.6 out of 10
Excellent
(42 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout curtains

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking, and a free manager's reception.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Indulge with manicures and pedicures, massages, or hydrotherapy at Aura Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests love the restaurant and breakfast
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
  • Airport shuttle service available for a fee
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

The property hosts a free manager's reception daily.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included
Room service during certain hours
In-room minibar (all beverages included)

Land activities

Fitness facilities
Soccer

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4329 out of 6787 reviews
Rating 8 - Good. 1516 out of 6787 reviews
Rating 6 - Okay. 556 out of 6787 reviews
Rating 4 - Poor. 177 out of 6787 reviews
Rating 2 - Terrible. 209 out of 6787 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Erenik

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place for a family trip
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Subas

Liked: Cleanliness
Resort was really nice
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Madeline

Liked: Cleanliness, amenities, property conditions & facilities
wonderful staff , had an amazing stay
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Rahul Praveen Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly resort with an amazing view and delicious food
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2026
Verified

8/10 Good

PRISCILLA

Liked: Cleanliness, amenities, property conditions & facilities
Great stay.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Ying

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, amenities, friendly staff, great food
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Jackelyn

Liked: Cleanliness, amenities, property conditions & facilities
Great, affordable resort!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Heather

Nice place; good food.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Charles Edwin Dearnley

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Friendly staff, good food, wonderful beach.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Jaime Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small resort for families! Very clean and the beach is the best on the strip!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Amenities
The staff and location were amazing.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Patricia

Great spot to stay in Cancun - staff are all fantastic and deserve all the praise
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Sehwan

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and clean hotel
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Veronique

Liked: Cleanliness, amenities, property conditions & facilities
The resort was extremely clean, the beach manicured, the staff helpful and friendly and the food was delicious.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Kelsang

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean and nice place to visit with family and friends.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities
Staff are very friendly Food was great Clean rooms & very accommodating
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Robert Martin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay the pool is just so beautiful. It was our 30th anniversary so walking along the beach enjoying our stay was just amazing.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
We had an AMAZING family vacay here. We're already looking to book our next stay~ our boys (6, 9 and 10) said this was the best vacation ever :O
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Kelly Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, great food, property was well taken care of. Housekeeping was amazing!
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Ivette Lee

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, staff are kind and attentive. Love this place the food is great and great vibe.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing from the staff to the food.. Will be back again..
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Susan

Place was amazing
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Raymond Bert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Sunscape! The staff was great, the food was delicious and we loved the smaller size of the resort.
Stayed 7 nights in Feb 2026