Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

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Dates

April 2026

May 2026

2 outdoor pools, pool umbrellas, pool loungers

Premium bedding, free minibar, in-room safe, blackout curtains

55-inch plasma TV with cable channels, TV, DVD player

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Spa

Explore the area

Zona Hotelera, Cancun, QROO, 77500

Place, Nichupté Lagoon
‪2 min walk‬
Place, La Isla Shopping Mall
‪16 min walk‬
Place, Chac Mool Beach
‪18 min walk‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪32 min drive‬

Room options

Master Suite King

59 sq m
Sleeps 4
1 King Bed

Presidential Suite 1 King Bed

Exceptional

Ocean view
126 sq m
Sleeps 5
1 King Bed

Junior Suite King Beachfront Swim up

Exceptional

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Double Accessible

Garden view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King Accessible

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

Good

Resort view
36 sq m
Sleeps 5
1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

Deluxe Junior Suite Double Lagoonview

Lagoon view
36 sq m
Sleeps 4
2 Double Beds

Deluxe Junior Suite King Lagoonview

Wonderful

Lagoon view
36 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

Excellent

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double Beachfront

Good

Ocean view
40 sq m
Sleeps 4
2 Double Beds

Junior Suite King Beachfront

Ocean view
40 sq m
Sleeps 4
1 King Bed

Deluxe Junior Suite Ocean View King

Very good

Ocean view
36 sq m
Sleeps 4
1 King Bed

Sun Club Master Suite Ocean Front King

Very good

Ocean view
59 sq m
Sleeps 4
1 King Bed

Master Suite Ocean View King

Exceptional

Ocean view
59 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean Front Double

Wonderful

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Ocean Front King

Wonderful

Ocean view
36 sq m
Sleeps 4
1 King Bed

Junior Suite Ocean View Double

Very good

Ocean view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite Double

Very good

Garden view
36 sq m
Sleeps 4
2 Double Beds

Junior Suite King

Excellent

Garden view
36 sq m
Sleeps 4
1 King Bed

Standard Double Bed

Wonderful

Resort view
36 sq m
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite Ocean View King

Excellent

Ocean view
36 sq m
Sleeps 4
1 King Bed

King Room

Exceptional

Garden view
36 sq m
1 bedroom
Sleeps 4
1 King Bed

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

22 Apr - 23 Apr

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Catch some rays at the beach or spend the day relaxing at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of the shopping around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas, free valet parking, and a free manager's reception.

Free WiFi
Free valet parking and self parking
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants and 3 bars/lounges
Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
Indulge with hot stone massages, body wraps, or body treatments at Aura Spa
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests love the restaurant and breakfast
Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall
Airport shuttle service available for a fee

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Cancun property.

The property hosts a free manager's reception daily.

Casa de Rosa - This restaurant specializes in Mexican cuisine.

Viaggio - This restaurant specializes in Italian cuisine. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Soccer

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site
Free valet parking on site
Limited on-site valet and self parking
Onsite parking includes off-street options

Food and drink

10 restaurants
3 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

At Sunset
Azul
Casa de Rosa
Ventanas
Viaggio

Things to do

2 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Cooking classes
Designer stores
Evening entertainment
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Library
Nightclub
Personal motorised watercraft
Playground
Sauna
Shopping
Splash pad
Steam room
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free water park access
In-room babysitting
Laundry facilities
Playground
Snack bar/deli
Splash pad
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms
5,726 square feet of conference space
Business centre
Computer station

Outdoors

Barbecue grill
Beach cabanas (surcharge)
Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible path of travel

6 floors
At least 80% lighting from LEDs
Banquet hall
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Mediterranean architecture
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch plasma TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Limited room service

Access via exterior corridors
Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8/10 Good

RUI, SURREY

24 Dec 2025

Stayed 5 nights in Dec 2025

6/10 Okay

Fen

24 Dec 2025

Stayed 5 nights in Dec 2025

10/10 Excellent

Gautam

Travelled with family

24 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great vacation. Thank you

Stayed 6 nights in Dec 2025

10/10 Excellent

Isaac

Travelled with partner

24 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The stay was an absolute delight. The entertainers were incredibly enthusiastic, the resort staff was incredibly friendly, and the kitchen staff was simply amazing. The rooms were spotless, and the bartenders were incredibly efficient, crafting every drink imaginable. Antonio, one of the head chefs, went above and beyond to accommodate my allergies. He prepared a special menu and made substitutions for meals containing allergens like eggs, nuts, and seafood upon request. The beach and pool area offered ample seating and shade, with breathtaking views. The beach also had lifeguards on duty for added safety. The food was fantastic, with a wide variety of options. If you were craving a quick snack, there was food available at the pool. For fitness enthusiasts, the gym was spacious, well-equipped, and spotless. Overall, everything was top-notch, and I would definitely return to this resort.

Entertainment of the Night: Michael Jackson Impersonator

Stayed 5 nights in Dec 2025

6/10 Okay

Bashkim

23 Dec 2025

First time going to suncape hotel Ever think was good, food was amazing

4/10 Poor

David

Travelled with partner

23 Dec 2025

Disliked: Property conditions & facilities

Nice staff overall, but the hotel has a serious mold problem and a very unpleasant smell. The mold is visible even on the corridor walls. In our room, the smell was minimal most of the time, but it occasionally became stronger when the air conditioning turned on again. The air conditioner was also extremely noisy. I reported the mold issue, but the staff told me it was due to the high humidity in Cancun. That explanation doesn’t make sense. We are from the Caribbean as well, and this kind of problem only occurs when there is poor air circulation and water leakage in the building - both of which were clearly present at this hotel.

Stayed 6 nights in Dec 2025

10/10 Excellent

Quintina

23 Dec 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Had exceptional time, great hospitality! They even decorated my room for my Anniversary & husband birthday, had champagne,strawberries and birthday cake!! At no cost.Definitely will be back. Everyone was so nice and respectful!

Stayed 3 nights in Dec 2025

10/10 Excellent

Alyssa

23 Dec 2025

Stayed 5 nights in Dec 2025

8/10 Good

Stacey

Travelled with family

23 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Small but nice resort. Never had a problem getting a pool or beach chair. Beach is very clean with no algae and not bombarded with people trying to sell items. Restaurants are small, don’t have many tables or do they take reservations. This results in a long wait time for dinner. Buffet for supper was mediocre. Breakfast buffet was excellent.

Stayed 5 nights in Dec 2025

10/10 Excellent

Varinder

23 Dec 2025

Stayed 7 nights in Dec 2025

8/10 Good

Rui

23 Dec 2025

Stayed 5 nights in Dec 2025

10/10 Excellent

Dan

Travelled with partner

23 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everythig was great! Staff was very friendly!

Stayed 7 nights in Dec 2025

10/10 Excellent

Tatyana

23 Dec 2025

Stayed 7 nights in Dec 2025

10/10 Excellent

Lilach

Travelled with family

23 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good

Stayed 4 nights in Dec 2025

6/10 Okay

Behtash

Travelled with family and small children

23 Dec 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Overall the property is not a 5 star as it is advertised and priced. The property should be priced as a 3 star. Property is clean and well cared for, some staff are friendly some are not happy to be there. The food in restaurants are decent. Cafe de rosa being the best food followed by the steak house, and italian restaurant. Azul, advertised as Asian, is not great. Buffet for dinner is not good but restaurants make up for it. The room is very outdated and looks like a motel. The room is small, very old bed and vanity, from 1990s, which never been renovated. It is over priced and need to be priced closer to a 3 star.

Stayed 7 nights in Dec 2025

10/10 Excellent

Reema

22 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Zephan Creed

22 Dec 2025

Stayed 8 nights in Dec 2025

8/10 Good

Jayson Gabriel

22 Dec 2025

Stayed 3 nights in Dec 2025

8/10 Good

Mehdi

22 Dec 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Dec 2025

10/10 Excellent

Vivi

22 Dec 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Krutik

22 Dec 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Ciara

22 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my first time staying in Mexico on a resort as a solo traveler and I will say that I had a 10 out of 10 experience the whole weekend that I was here from checking in to checking out the service was amazing. The staff was phenomenal. The food was OK, but I think that’s for all resorts and one of the outlets in my room did not work but outside of that it was an amazing day and I would definitely recommend this resort for any solo travelers or anyone looking to just get away.

Stayed 3 nights in Dec 2025

8/10 Good

Jenna Mae Christine

Travelled with family, Travelled with group

22 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was wonderful, beach front is beautiful and the food was great. This is a true family resort with the entertainment geared for families. It would have been nice to have a little more going on at night for the adults.

Stayed 6 nights in Dec 2025

8/10 Good

Ethan Marcel

Travelled with family

22 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Everything was great except for most of the staff. Found the staff to not have smiles were rude at times and barely came to take drink or food orders.

Stayed 7 nights in Dec 2025

10/10 Excellent

Vivek

Travelled with family

22 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was amazing I loved the food it was 10 on 10 experience for me

Stayed 4 nights in Dec 2025

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Flights

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Reviews

Popular amenities

Explore the area

Room options

View all photos for Master Suite King

Master Suite King

View all photos for Presidential Suite 1 King Bed

Presidential Suite 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Junior Suite King Beachfront Swim up

View all photos for Junior Suite Double Accessible

Junior Suite Double Accessible

View all photos for Junior Suite King Accessible

Junior Suite King Accessible

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Family Junior Suite, King Bunk and Trundle Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Deluxe Junior Suite Double Lagoonview

View all photos for Deluxe Junior Suite King Lagoonview

Deluxe Junior Suite King Lagoonview

View all photos for Deluxe Junior Suite Ocean View Double

Deluxe Junior Suite Ocean View Double

View all photos for Junior Suite Double Beachfront

Junior Suite Double Beachfront

View all photos for Junior Suite King Beachfront

Junior Suite King Beachfront

View all photos for Deluxe Junior Suite Ocean View King

Deluxe Junior Suite Ocean View King

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

View all photos for Master Suite Ocean View King

Master Suite Ocean View King

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double

View all photos for Junior Suite Ocean Front King

Junior Suite Ocean Front King

View all photos for Junior Suite Ocean View Double

Junior Suite Ocean View Double

View all photos for Junior Suite Double

Junior Suite Double

View all photos for Junior Suite King

Junior Suite King

View all photos for Standard Double Bed

Standard Double Bed

View all photos for Junior Suite Ocean View King

Junior Suite Ocean View King

View all photos for King Room

King Room

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About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More