Front desk staff was very polite and helpful, but it was a very big bummer to not be able to use the hot tub. Other properties in the area, that I have stayed at in the last few days, with similar hot tubs and outdoor temperatures, did not shut down. Also, I did not touch the alarm clock in the room, but it started going off and was very loud and very bright, and was before 6am! It was obnoxious, and I could not fall back asleep, definitely not ideal for a vacation. Everything else about the stay was good. I enjoyed the location, the views, the staffing, and the room itself.