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The Dilly

5.0 star property

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Photo gallery for The Dilly

Breakfast, lunch and dinner served
Gym
Pool
Bar (on property)
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Laundry

Explore the area

View in a map
21 Piccadilly, London, England, W1J 0BH
  • Place, Piccadilly Circus
    ‪2 min walk‬
  • Place, Leicester Square
    ‪6 min walk‬
  • Place, Trafalgar Square
    ‪8 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Standard Room, 1 Double Bed

7.6 out of 10
Good
(12 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(32 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Double Room

7.4 out of 10
Good
(14 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

8.2 out of 10
Very good
(19 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.8 out of 10
Excellent
(13 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(7 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About this property

The Dilly

Luxury hotel with a health club and a 24-hour front desk
This smoke-free hotel features a restaurant, a health club, and a bar/lounge. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
The Dilly offers 283 accommodations with minibars and safes. 42-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The sightseeing around The Dilly gets high marks from our customers. During your stay, you're just a quick walk from Piccadilly Circus. Free WiFi in public areas, a restaurant, and a gym are available. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and racquetball/squash
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Steps from Piccadilly Circus and Piccadilly
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 6 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 8181 square feet (760 square meters) and includes conference space. A health club, multilingual staff, and tour/ticket assistance are also featured at the luxury The Dilly.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
The Terrace On Piccadilly - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (GBP 30 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; GBP 28 for adults and GBP 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Terrace On Piccadilly

Things to do

  • Health club
  • Racquetball/squash

Family friendly

  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • 8,181 square feet of conference space
  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1909
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per pet, per stay, plus a deposit of GBP 100 per stay
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 100.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 28 for adults and GBP 14 for children
  • Nearby parking fee: GBP 30 per day
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 35 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
Piccadilly Hotel
The Dilly Hotel
The Dilly London
The Dilly Hotel London
Le Meridien Piccadilly

The Dilly Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 469 out of 1001 reviews
Rating 8 - Good. 245 out of 1001 reviews
Rating 6 - Okay. 150 out of 1001 reviews
Rating 4 - Poor. 81 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was that the television kept coming on automatically in the middle of the night. We kept trying to turn it off but it would only stay off for awhile then come back on with a bright screen. It was very disruptive to our sleep!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was consistently excellent! My room was cleaned and restocked daily without fail. The standout moment, though, was at checkout: one of the staff members, Ali actually walked with me to the station and helped carry my large suitcase all the way to the ticket kiosk. That kind of thoughtful gesture really stuck with me. Highly recommend!
Stayed 7 nights in Jul 2025

4/10 Poor

Timothy Anand

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No refrigerator, elevators barely work, no real air conditioning (no thermostat, just a set of knobs for a room fan). For a hotel this expensive, a mini-fridge is a no-brainer. If you stay for more than a couple days, you can't bring snacks or drinks back to the room - it will rot or get hot. One elevator was out of order the entire time we stayed, for over a week. I don't think they had any plans to fix it. During my stay, I kept encountering people with suitcases waiting for an elevator, heading to their plane or train. Once an elevator arrived, it was packed with people with suitcases. We started just hitting the Up button so we'd get on -an- elevator and have a chance of going out. We adjusted by leaving 20 minutes early for our flight. The beds only had thick blankets on them, not normal sheets. It was the summer, so you either had no covers or you'd sweat. The lack of the thermostat was an issue as just leaving the room fan on would make it frigid in the middle of the night. The location was great. We were steps from the London Underground Piccadilly station, and you could literally see the hotel marquee once you stepped up to the street. We were walking distance from a great many landmarks - Leicester Square, Trafalgar Square, St. James Park, Buckingham Palace, etc. This had its downsides - the street was a mob after 10am and restaurants were super busy. There was a massive gym and pool, staff was great, housekeeping every day, but I'd rather have a fridge.
Stayed 10 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
The bathroom floor was so slippery, soap was left on from the maids and we had a bad fall. In addition, only one elevator worked and it took so long to get up and down from our room. For a 5 star hotel there were no room amenities that satisfied this status. Our window opened into a wall. Overall not impressed
Stayed 1 night in Jul 2025

10/10 Excellent

Indra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Thank you!
Stayed 5 nights in Jul 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

6/10 Okay

Ariel Sanchez

Liked: Cleanliness, staff & service
It's in a great area and has some cool things, like a sauna and a pool, and a towel heater in the bathroom. But the carpet in our room was really old, as was the office chair. I would say it's a comfortable stay, not a luxurious stay, and they are trying their best.
Stayed 3 nights in Jul 2025

8/10 Good

Ricardo

Location was great. The air condition was not working.
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a very convenient location. Staff very good. Great breakfast A little noisy at the back of the hotel as there seemed to be bottles/glass being deposited in bins throughout the night
Stayed 2 nights in Jul 2025

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, but a little dated and in need of some repair. For much of our stay there was often only one elevator which wasn’t great for the size of the hotel. The staff were very friendly and helpful. The hotel is in a great location.
Stayed 4 nights in Jul 2025

2/10 Terrible

Maria

Disliked: Staff & service, property conditions & facilities
We had a terrible experience. The room was hot and the Airconditiknign
Stayed 1 night in Jul 2025

6/10 Okay

Emir

Stayed 2 nights in Jul 2025

2/10 Terrible

Michael

Liked: Amenities
Disliked: Property conditions & facilities
AC doesn’t work
Stayed 7 nights in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

How is this a 5 star hotel ?!?!?

Had to change two rooms because they were so terrible. The first room had no windows. The second room had a leak in the shower and not even a shower curtain, so the bathroom was filled with water after every shower. For the third room they charge us 70£ extra per night. Who ever gave this hotel 5 stars should quickly get a different job.
Stayed 5 nights in Jul 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
We loved it.
Stayed 5 nights in Jun 2025

2/10 Terrible

Carole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioning was broken and heat in bathroom could not be turned off. Room due to heat was a risk to stay in due to dehydration when sleeping. Despite numerous complaints staff could not care less.
Stayed 3 nights in Jul 2025

10/10 Excellent

Patty

Travelled with family
Liked: Amenities
Paul the bellman was awesome with tips and suggestions. Great location Large room! Amazing indoor pool. Wish there was an easier way to order food and better options to get drinks
Stayed 3 nights in Jun 2025

10/10 Excellent

fayeling

Travelled with family
Friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location and staff—AC was an issue at first We stayed at the Dilly in mid-June and paid about $437/night, including taxes and breakfast. The location is unbeatable—just a couple minutes from the Piccadilly Circus tube station and basically across the street from Fortnum & Mason. Perfect base for exploring central London. The room was decent size for London (248 sq ft), but we had an issue with the AC. I had confirmed ahead of time that the room had central air (no individual control), but when we arrived, it wasn’t working and the windows don’t open. The room was hot and stuffy. To their credit, the duty manager sent up a good fan right away, and halfway through our stay the AC kicked on. It wasn’t cold, but it made the room comfortable enough. The bathroom was basic but fine—good hot water and heated towel rails, which helped a lot. The hotel itself is older (they mentioned a renovation coming in the fall), but it still looked presentable. The pool and sauna were nice. The bar felt a little uninspiring, but the breakfast was excellent—plenty of quality choices and attentive service. Staff were friendly and helpful throughout. It’s definitely a pricey stay, but the convenience of the location and solid service helped make up for some of the shortcomings. Would stay again if the AC situation improves post-renovation.
Stayed 8 nights in Jun 2025

8/10 Good

Norman Alejandrio, San Jose

Travelled with family
Liked: Cleanliness, amenities
Great customer service. Room air conditioning is not that good but they offed a portable AC unit.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kar Fun

Stayed 1 night in Jun 2025

8/10 Good

Sonia

Travelled with family
The Dilly is in a great location. We stayed in the family room and had plenty of space. However for a 5 star hotel, it is very run down and in need of a renovation.
Stayed 3 nights in Jun 2025

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