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Hôtel Pont Rouge, Carcassonne

3.0 star property
VIP Access

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Photo gallery for Hôtel Pont Rouge, Carcassonne

Beach
Property video
Lobby sitting area
Reception
Desk, laptop workspace, blackout curtains, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Housekeeping

Explore the area

View in a map
Rue Yves de Kerguelen - ZI Pont Rouge, Carcassonne, Aude, 11000
  • Place, Saint-Jean Locks
    ‪9 min walk‬
  • Place, Parc du Père Noël
    ‪4 min drive‬
  • Place, Château Comtal
    ‪5 min drive‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪9 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 18 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.2 out of 10
Wonderful
(12 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Standard Triple Room (3 Beds)

Standard Triple Room (3 Beds)

Standard Triple Room (3 Beds)

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Hôtel Pont Rouge, Carcassonne

Along with a snack bar/deli, this smoke-free hotel has coffee/tea in a common area and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and multilingual staff assistance are onsite.
Hôtel Pont Rouge, Carcassonne offers 50 accommodations with hair dryers and complimentary toiletries. Flat-screen televisions come with premium digital channels.

Bathrooms include showers. This Carcassonne hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Hôtel Pont Rouge, Carcassonne, you're connected to a shopping center and just a quick walk from Saint-Jean Locks. You'll find features like free WiFi in public areas and free self parking, plus a snack bar/deli.
  • Free WiFi
  • Free self parking
  • Continental breakfast served daily for a fee
  • Amenities include meeting rooms, a car charging station, and a multilingual staff
  • Just a 1-minute drive from Saint-Jean Locks and 6 minutes from Basilica of Saint-Nazaire
There's a snack bar/deli on site. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hôtel Pont Rouge, Carcassonne. Free self parking is available.

This 3-star Carcassonne hotel is smoke free.

For a fee, guests can enjoy continental breakfast daily from 6 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6 AM to 10 AM for a fee: EUR 13.50 for adults and EUR 5 for children
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Ecotours
  • Shopping

Family friendly

  • In-room cot
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 13.50 for adults and EUR 5 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Balladins Pont Rouge
Balladins Pont Rouge Carcassonne
Hotel Balladins Pont Rouge
INTER-HOTEL Carcassonne Hotel
INTER-HOTEL Carcassonne
Hotel Originals Carcassonne
Originals Carcassonne
Pont Rouge, Carcassonne
Hôtel Pont Rouge, Carcassonne Hotel
Hôtel Pont Rouge, Carcassonne Carcassonne
Hôtel Pont Rouge, Carcassonne Hotel Carcassonne
The Originals City Hôtel Pont Rouge Carcassonne

Hôtel Pont Rouge, Carcassonne Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 376 out of 738 reviews
Rating 8 - Good. 259 out of 738 reviews
Rating 6 - Okay. 76 out of 738 reviews
Rating 4 - Poor. 22 out of 738 reviews
Rating 2 - Terrible. 5 out of 738 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

patricia g.

Liked: Cleanliness
We had a wonderful time! The cabin was amazing. It was close to town. We plan on staying there again in the future. The owner Jacob was very nice, very helpful and all around awesome. Thanks for having us.
Stayed 4 nights in Feb 2026

10/10 Excellent

Michael B.

Stayed 2 nights in Jan 2026

10/10 Excellent

Priscilla G.

Liked: Cleanliness
Our family had a wonderful trip! The cabin is absolutely beautiful and spacious! We will definitely be revisiting!
Stayed 3 nights in Jan 2026

10/10 Excellent

Dave W.

Liked: Cleanliness
This place offered the perfect amount of amenities. From the cozy fireplace to the entertainment in the garage via the pool table, air hockey table and foosball table. We only had to leave the cabin if we wanted to. It was an enjoyable getaway right after the holidays. My family and I will definitely be looking to stay here again in the near future as we love visiting the area.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tyler R.

Liked: Cleanliness
Game room was great. We enjoyed the hot tub as well.
Stayed 2 nights in Dec 2025

10/10 Excellent

P S.

Liked: Cleanliness
We had a few minor issues the first day but the host quickly addressed them and the rest of the trip was great. Nice cabin!
Stayed 5 nights in Nov 2025

4/10 Poor

Brandyn M.

Disliked: Cleanliness
Disappointed with how dirty the cabin was. We couldn’t use the pull out couch in the family room due to dirt and leftover pistachios from a previous renter. Spiderwebs, dirt, and dust in almost every corner. The kitchen wasn’t outfitted well for the size of the listing, the pots and pans were very old and cheap, and many of the shelves were broken/not in use. The bedding and towels were paper thin and rough in texture. The outside porch was rotting with a few nails sticking up. The game room/garage was the best part of the house. The hot tub was nice but had a layer of dirt in almost every seat corner.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tony M.

Liked: Cleanliness
We really enjoyed , very relaxing
Stayed 2 nights in Nov 2025

10/10 Excellent

Ashley S.

Liked: Cleanliness
We had a great family visit! The cabin was spacious and we enjoyed spending evenings there playing games and getting in the hot tub.
Stayed 4 nights in Nov 2025

10/10 Excellent

Bryan M.

Liked: Cleanliness
the cabin was great only the cleanness of the cabin the floors needed be sweap other then that hot tub was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Steven P.

Liked: Cleanliness
Everything was clean and comfortable. Convenient location. Dan was really friendly and quick with communications. Would definitely choose his cabin again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert M.

Liked: Cleanliness
Everything was great! We saw a bear the first day we were there. He was on the porch looking in the window. Space was AMAZING, my grandson loved all the indoor space to run in. Hot tub was in eco mode when we got there, but the property owner sent us how to fix that. Property owner was very responsive. Only thing was that we thought it was as more secluded than it was. But it was a beautiful property and will plan to stay there again!
Stayed 7 nights in Oct 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with clean and comfortable. I did have trouble with my internet connection though
Stayed 1 night in Oct 2025

10/10 Excellent

Zach G.

Liked: Cleanliness
The cabin felt cozy and felt like home. We didn’t use the hot tub much. The game room was nice!
Stayed 7 nights in Oct 2025

10/10 Excellent

Rachel B.

Liked: Cleanliness
The cabin was clean and just as expected per the website description. Host was friendly and easy to communicate with, and responded quickly to the few questions we had upon arrival. The only con was not having a key to the upstairs loft bedroom. We shared the cabin with a another couple and wanted to keep that area closed off from their 2-year old twins. The door can be locked/unlocked from the inside as long as someone is upstairs, but it can't be locked while not in use since there's no key to unlock it. Even so, I still give 5 stars based on the rest of the cabin and on exceptional service.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tricia P.

Liked: Cleanliness
This cabin was wonderful! The host was very communicative. The beds were very comfortable! The hot tub was nice to have, especially after a day of hiking. There was plenty of room for our family to spread out. (Myself, husband, 4 boys ages 11-17) The game room was nice but it was disappointing that the air hockey table and arcade didn’t work. I messaged the host about the air hockey, but we never got it to turn on. The power button felt stuck and would not budge. But that was just a minor thing for us. Overall, the cabin was perfect for our stay and I will definitely book again. The best part for me was seeing bears out front in the pond. I’ve been coming to Gatlinburg since I was a kid and had never seen a bear up close. So seeing two made my whole trip!
Stayed 4 nights in Oct 2025

10/10 Excellent

Julie S.

Liked: Cleanliness
Great location and plenty of stuff to do.Great communication with the host.
Stayed 7 nights in Aug 2025

8/10 Good

Kelly

Stayed 5 nights in Aug 2025

10/10 Excellent

Stephanie P., Seattle, WA

Liked: Cleanliness
Location is great. Communication with owner was excellent. We loved the pool, hot tub, game room. Had everything we needed and an easy drive into town. Peaceful.
Stayed 5 nights in Aug 2025

10/10 Excellent

Elizabeth C.

Liked: Cleanliness
Wonderful cabin!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Brock P.

Liked: Cleanliness
Excellent location and excellent host.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kanwal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room was clean and comfortable. The bathroom bland a bit of a smell but overall it was a comfortable stay.
Stayed 1 night in Aug 2025

4/10 Poor

Robert H.

Disliked: Cleanliness
Main bathroom had mold & mildew growing on the shower door and the shower floor was not clean….toilet was stopped up with wipes or paper towels, other bathroom toilet seat was broken….cobwebs on the ceiling fans and walls, only enmity provided was 4 dishwasher pods, no laundry detergent. lCleaned the shower door with vinegar & dishwasher knob!! Refrigerator was dripping water onto floor, seal wasn’t sealed!!! Website was very deceptive of description. Smells very musty! Had to buy a can opener, hardly any kitchen supplies.
Stayed 5 nights in Jul 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and amenities
Stayed 3 nights in Jul 2025

10/10 Excellent

Yulia, Montreal

Stayed 1 night in Jul 2025