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SureStay Hotel by Best Western Rossland Red Mountain

2.5 star property

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Suite, 2 Double Beds, Non Smoking, Kitchenette (Living Room)
Suite, 2 Double Beds, Non Smoking, Kitchenette
Combined shower/bathtub, hydromassage showerhead, free toiletries
Lobby
Outdoor spa tub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Pet-friendly
  • Housekeeping

Explore the area

Map
1199 Hwy 3B, Rossland, BC, V0G1Y0
  • Rossland Museum
    ‪2 min walk‬
  • Redstone Resort Golf Club
    ‪4 min drive‬
  • Red Mountain Resort
    ‪5 min drive‬
  • Castlegar, BC (YCG)
    ‪35 min drive‬

Room options

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchenette (Living Room)

Suite, 2 Double Beds, Non Smoking, Kitchenette (Living Room)

Suite, 2 Double Beds, Non Smoking, Kitchenette (Living Room)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchenette

Suite, 2 Double Beds, Non Smoking, Kitchenette

Suite, 2 Double Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Double Beds

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About this property

SureStay Hotel by Best Western Rossland Red Mountain

Hotel in Rossland with a 24-hour front desk and a hot tub
A hot tub, laundry facilities, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an arcade/game room, free newspapers, and a banquet hall.
SureStay Hotel by Best Western Rossland Red Mountain offers 40 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels.

Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries. This Rossland hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Rossland Red Mountain. During your stay, you're just a quick walk from Rossland Museum. Free WiFi in public areas, free self parking, and a hot tub are available.
  • Free WiFi
  • Free self parking
  • Amenities include free lobby newspapers and laundry facilities
  • Guests have great things to say about the helpful staff and the value of their stay
  • Just a 3-minute walk from Rossland Museum and 10 minutes by foot from Nickleplate Park
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee
As a guest of SureStay Hotel by Best Western Rossland Red Mountain, you'll find a hot tub, an arcade/game room, and ski storage. Public spaces have free WiFi. SureStay Hotel by Best Western Rossland Red Mountain also features complimentary newspapers in the lobby and laundry facilities. Self parking is free.

Smoking is allowed in designated areas at this Rossland hotel.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Arcade/game room
  • Hot tub
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per pet, per day
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for CAD 5.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 5.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Alpina Casa
Casa Alpina
Casa Alpina Motel
Casa Alpina Motel Rossland
Casa Alpina Rossland
Rossland Red Mt. Inn
Red Mt. Inn
Rossland Red Mt.
Rossland Red Mt. Inn Suites
SureStay Hotel by Best Western Rossland Red Mountain Hotel
SureStay Hotel by Best Western Rossland Red Mountain Rossland

SureStay Hotel by Best Western Rossland Red Mountain Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 147 out of 327 reviews
Rating 8 - Good. 126 out of 327 reviews
Rating 6 - Okay. 34 out of 327 reviews
Rating 4 - Poor. 11 out of 327 reviews
Rating 2 - Terrible. 9 out of 327 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

james, Spokane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fairly inexpensive roadside motel with clean rooms. It's just off the highway but there is not much traffic at night. Breakfast was good but simple. Only 5 minutes to Red and Rossland.
Stayed 1 night in Mar 2025

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Monte

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Front desk girl seemed unhappy to even be there. Check in went fine but man did I feel unwelcome. Continental breakfast was sugar food. Room was clean.
Stayed 1 night in Feb 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, room comfort

Smoke Filled Non-Smoking Room

Smoke came into our room from adjacent rooms. Poor construction.
Stayed 1 night in Mar 2025

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Todd

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property was a little confusing with the centralized front desk serving as the one-stop shop for all guests. Staff was noticeably upset or distraught when asked for assistance. (might be because all the guests are forced to the front desk for anything and everything) The room was EXTREMELY tight if you did not get the kitchenette. Outdoor hot tub was a plus, but you CAN’T see any mountains or views (seems hidden away). Breakfast lounge was very bland, but nice to have access for a morning snack. Also, it feels weird that you have to “request” maids services for sheets, towels and room cleanup when there’s not much room to clean. Overall Red Mountain was the purpose for this hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Reid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Red Mountain with breakfast
Stayed 3 nights in Feb 2025

4/10 Poor

Jeff

Stayed 6 nights in Feb 2025

8/10 Good

Carissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Surestay is clean and convenient. The staff was very friendly and helpful!
Stayed 3 nights in Feb 2025

6/10 Okay

Darren

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Clean enough with reasonably comfortable beds. Very convenient to RED. It’s a rather tired property though. Suboptimal breakfast and cramped parking (likely made worse by the amount of snow).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, clean, and quiet.

We loved staying here--close to town and to all the ski/snowshoe opportunities.
Stayed 2 nights in Feb 2025

10/10 Excellent

Louis, Spokane

Stayed 2 nights in Jan 2025

6/10 Okay

Natasha

Stayed 4 nights in Feb 2025

8/10 Good

Caitlyn

Travelled with partner
Liked: Cleanliness, amenities
Nice clean motel to sleep at to ski RED!
Stayed 2 nights in Feb 2025

8/10 Good

Simran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine for the price compared to other options in the area. Our room smelled of cigarettes and the beds could be more more comfortable. Also the hot tub could have been hotter. Otherwise, everything else was great!
Stayed 3 nights in Feb 2025

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient, and affordable!
Stayed 3 nights in Feb 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for a quick overnight. Rooms are not luxurious, but we knew that when we booked. It was very clean and perfect for what we needed. And dog friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the hill. Modern renovations and a few minutes from Red. Nice bed too
Stayed 2 nights in Feb 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Red Mt
Stayed 2 nights in Jan 2025

6/10 Okay

Kate

Travelled with family
Liked: Staff & service, property conditions & facilities
We had a few cleaning concerns but the staff were quick to do their best to correct them. People upstairs were stomping around in ski boots at 6am…thought the lights were going to fall off, so you might want to request a top floor if you want a slight sleep in. Beds were comfortable and its a convenient location. Kids used the hot tub and said it was ok, We’d stay again if the price made sense.
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Staff, Awesome location for getting to Red Mountain Ski Resort.
Stayed 1 night in Feb 2025

8/10 Good

Bob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025