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Shangri-La Eros, New Delhi

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Photo gallery for Shangri-La Eros, New Delhi

Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Creator video
Lobby
Bar (on property)
Miscellaneous

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
19, Ashoka Road, Connaught Place, New Delhi, Delhi N.C.R, 110001
  • Place, Western Court Building
    ‪5 min walk‬
  • Place, Gurudwara Bangla Sahib
    ‪16 min walk‬
  • Place, India Gate
    ‪19 min walk‬
  • Airport, Delhi (DEL-Indira Gandhi Intl.)
    ‪31 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(33 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Deluxe, Room, 1 King Bed- Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 1 King Bed- Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 1 King Bed- Access to the Horizon Club Lounge & breakfast

9.4 out of 10
Exceptional
(3 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite- Access to the Horizon Club Lounge & breakfast

Executive Suite- Access to the Horizon Club Lounge & breakfast

Executive Suite- Access to the Horizon Club Lounge & breakfast

9.6 out of 10
Exceptional
(5 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(14 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Deluxe, Room, 2 Twin Beds- Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 2 Twin Beds- Access to the Horizon Club Lounge & breakfast

Horizon Deluxe, Room, 2 Twin Beds- Access to the Horizon Club Lounge & breakfast

10.0 out of 10
Exceptional
(2 reviews)
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon, Premier Room, 1 King Bed- Access to the Horizon Club Lounge & breakfast

Horizon, Premier Room, 1 King Bed- Access to the Horizon Club Lounge & breakfast

Horizon, Premier Room, 1 King Bed- Access to the Horizon Club Lounge & breakfast

10.0 out of 10
Exceptional
(1 review)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Shangri-La Eros, New Delhi

This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a sauna are onsite.
Shangri-La Eros, New Delhi offers 320 accommodations with DVD players and minibars. A pillow menu is available. LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

This New Delhi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a sauna.
Wellness Club at Shangri-La has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Shangri-La Eros, New Delhi. During your stay, you'll be connected to a shopping center, and just a quick walk from Western Court Building. You'll find features like free WiFi in public areas and free valet parking, plus 3 restaurants.
  • Free WiFi and wired Internet
  • Free valet parking and self parking
  • Enjoy a bite to eat at Tamra, a buffet restaurant that serves local and international cuisine
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with detox wraps, massages, or body wraps at Wellness Club at Shangri-La
  • Services include babysitting, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a 24-hour gym, a steam room, and a sauna
  • Just a 2-minute drive from India Gate and a few minutes from Lodhi Garden
  • Airport shuttle service available for a fee
Shangri-La Eros, New Delhi offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. A sauna, spa services, and gift shops/newsstands are also featured at the luxury Shangri-La Eros, New Delhi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star New Delhi hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Tamra - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Mister Chai - This café specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Sorrento - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Shang Palace - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Grappa - This bar specializes in Mediterranean cuisine. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: INR 2,950 for adults and INR 1,475 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Grappa
  • Mister Chai
  • Shang Palace
  • Sorrento
  • Tamra

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Eros, New Delhi

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for INR 1500.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately INR 2950 for adults and INR 1475 for children
  • Airport shuttle fee: INR 5310 per room (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: INR 1500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Shangri-La Eros, New Delhi offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Eros Hotel
Eros Hotel New Delhi
Eros New Delhi
Eros New Delhi Hotel
Hotel Eros
Hotel Eros New Delhi
Shangri-La s Eros
Shangri-La s Eros Hotel
Shangri-La s Eros Hotel New Delhi
Shangri-La s Eros New Delhi
Shangri La's Eros Hotel New Delhi
Shangri La's Eros Hotel
Shangri La's Eros New Delhi
Shangri La's Eros
Shangri-La's Eros Hotel New Delhi
Shangri-La's Eros Hotel
Shangri-La's Eros New Delhi
Shangri-La's Eros
Shangri La’s Eros Hotel New Delhi
Shangri Eros, Delhi Delhi
Shangri-La Eros, New Delhi Hotel
Shangri La's Eros Hotel New Delhi
Shangri-La Eros, New Delhi New Delhi
Shangri-La Eros, New Delhi Hotel New Delhi

Shangri-La Eros, New Delhi Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 731 out of 1010 reviews
Rating 8 - Good. 168 out of 1010 reviews
Rating 6 - Okay. 57 out of 1010 reviews
Rating 4 - Poor. 29 out of 1010 reviews
Rating 2 - Terrible. 25 out of 1010 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Megan

Stayed 2 nights in Jan 2026

8/10 Good

Kishore

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Room was very clean and very well appointed
Stayed 3 nights in Jan 2026

8/10 Good

cydell

Stayed 2 nights in Jan 2026

10/10 Excellent

Balteshwar

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was amazing and thoroughly helpful in getting us what we needed. Clean rooms, 24/7 availability for the staff. The breakfast buffet was awesome!!
Stayed 3 nights in Jan 2026

10/10 Excellent

Rajesh

Stayed 3 nights in Jan 2026

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great . Except for one young lady checking wasn't very nice.
Stayed 1 night in Jan 2026

2/10 Terrible

Himanshu

Business traveller
Liked: Cleanliness, amenities
The amount has not been returned and was charged to my card as a security deposit. This is the first hotel I have experienced that withholds charges for minibar.
Stayed 4 nights in Jan 2026

10/10 Excellent

Marie-Josee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, excellent food and new large gym.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sarabpal Singh

Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Travelled with family and small children
Room was lovely - we did have a fair bit of noise coming from the adjoining room
Stayed 1 night in Jan 2026

10/10 Excellent

Jasmeen

Stayed 3 nights in Jan 2026

8/10 Good

Kay

Stayed 2 nights in Jan 2026

10/10 Excellent

Samarpal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall amazing experience
Stayed 2 nights in Jan 2026

10/10 Excellent

Shouvik

Stayed 3 nights in Dec 2025

8/10 Good

Anuj

Stayed 2 nights in Dec 2025

10/10 Excellent

TETSUJI, Suginami-ku

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and all the staff was so courteous!
Stayed 2 nights in Jan 2026

10/10 Excellent

Rahul

Stayed 1 night in Jan 2026

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Like a lot of similar massive hotels, a mixed experience. The room is well appointed and clean, the bedding good and bed comfortable. The service is good, but the way it is managed is not, Our bags took an hour and a quarter to reach our room when checking in, and when checking out bags held us up again; staff were sent to our room very promptly to check we had not consumed anything from the mini bar, but baggage collection took a long time. It would have been better if we'd just handled our own luggage, but this being a 5 star hotel (not to mention how enthusiastically the staff discourage you from carrying anything), this service is poor. The food was bland and in some instances outright bad, and very expensive.
Stayed 2 nights in Jan 2026

10/10 Excellent

Heta, Uxbridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property with my family and had booked the lounge rooms. The hotel was lovely, tho it took some time to get our rooms sorted out but we got there in the end. We stayed over the Christmas period and booked the brunch on Christmas day it was definitely worth it. i also used the salon during our stay and have to say i loved my hair it was done to perfection and exactly what i was after. I would defo stay here again, cannot fault the hotel. Location was great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Andrew

Stayed 6 nights in Dec 2025

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, extremely polite staff, and very clean rooms
Stayed 4 nights in Dec 2025

4/10 Poor

Teresa

Stayed 4 nights in Oct 2025

10/10 Excellent

Giuseppe

Stayed 4 nights in Dec 2025

10/10 Excellent

Sandeep

Stayed 4 nights in Dec 2025

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff Sanjeet and Ajay kumar for decorating our room and also checking up on us afterwards to make sure the room was all good. Also the young lady from reception (i cant quite remember her name - but she appeared very senior in her position) but she was so lovely and attentive. She brought us up to our room and showed us the surprise. As a team, the three of them really know how to make their guest feel valued and supported. They were the reason my husband and i had a pleasant stay. Great asset to the company! 😊 Room was spacious and lovely. We stay in 2 different rooms at the hotel due to our itinerary. Both rooms were spotless and bed were comfy. We also used the gym and it was really nice and well equipped.
Stayed 1 night in Dec 2025