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Pestana Carlton Madeira Ocean Resort Hotel

5.0 star property

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Photo gallery for Pestana Carlton Madeira Ocean Resort Hotel

Indoor pool, outdoor pool
Breakfast and dinner served
Double or Twin Room, Pool View
Junior Suite | View from room
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Hot tub
  • Bar

Explore the area

View in a map
Largo Antonio Nobre, Funchal, 9004-531
  • Place, CR7 Museum
    ‪12 min walk‬
  • Place, Town Square
    ‪2 min drive‬
  • Place, Lido Bathing Complex
    ‪2 min drive‬
  • Airport, Funchal (FNC-Cristiano Ronaldo)
    ‪20 min drive‬

Room options

View all photos for Classic Double or Twin Room, City View

1 bedroom, minibar, in-room safe, iron/ironing board

Classic Double or Twin Room, City View

9.2 out of 10
Wonderful
(13 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Pool View

Double or Twin Room, Pool View

Double or Twin Room, Pool View

8.6 out of 10
Excellent
(8 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room, Sea View

1 bedroom, minibar, in-room safe, iron/ironing board

Double or Twin Room, Sea View

7.2 out of 10
Good
(13 reviews)
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room

View from room

Family Room

7.4 out of 10
Good
(3 reviews)
  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite

32-inch LCD TV with cable channels, TV

Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 63 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View

8.4 out of 10
Very good
(6 reviews)
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (Superior)

Junior Suite (Superior)

Junior Suite (Superior)

10.0 out of 10
Exceptional
(1 review)
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room (Extra Bed)

1 bedroom, minibar, in-room safe, iron/ironing board

Family Room (Extra Bed)

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Family Room (2 Extra Beds)

View from room

Family Room (2 Extra Beds)

  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

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About this property

Pestana Carlton Madeira Ocean Resort Hotel

Luxury hotel with a marina and a full-service spa
A marina, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an outdoor pool, a restaurant, and a health club are onsite.
Pestana Carlton Madeira Ocean Resort Hotel offers 286 accommodations with minibars and safes. Rooms open to balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Funchal hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

A marina and a health club are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Venus Health Spa. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Pestana Carlton Madeira Ocean Resort Hotel. During your stay, you're just a quick walk from Madeira Casino. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with massages at Venus Health Spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Madeira Casino and Santa Catarina Park
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Pestana Carlton Madeira Ocean Resort Hotel offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

An outdoor pool, a children's pool, and a health club are also featured at the luxury Pestana Carlton Madeira Ocean Resort Hotel. For a fee, parking is available.

This 5-star Funchal hotel is smoke free.

Arcos - This buffet restaurant serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Arcos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Marina

Full-service spa

  • Massage

Accessibility

  • Lift

More

  • 15 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Property Registration Number 3978
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Guests may experience noise disturbance due to nearby construction work.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Carlton Madeira
Carlton Madeira Pestana
Carlton Pestana Madeira
Madeira Carlton Pestana
Madeira Pestana
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Funchal
Pestana Carlton Madeira Ocean Resort Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Madeira
Pestana Carlton Madeira Ocean
Pestana Carlton Madeira Ocean Resort Hotel Hotel
Pestana Carlton Madeira Ocean Resort Hotel Funchal
Pestana Carlton Madeira Ocean Resort Hotel Hotel Funchal

Reviews

Pestana Carlton Madeira Ocean Resort Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 539 out of 1002 reviews
Rating 8 - Good. 338 out of 1002 reviews
Rating 6 - Okay. 94 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 6 out of 1002 reviews

Reviews

10/10 Excellent

Mateusz

Stayed 2 nights in Aug 2025

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful hotel!
Stayed 6 nights in Jul 2025

8/10 Good

Alan, los Angeles

Stayed 4 nights in Jun 2025

6/10 Okay

Keith

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort

Not worth the price

The location was great but the room was very average. The bed wasn’t comfortable and the room temperature was HOT. There was also NO parking for the rental car
Stayed 2 nights in Jul 2025

8/10 Good

Linda Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well presented Hotel, with lovely Pool Gardens and Public areas. Helpful and friendly staff. Great location, short walk into Funchal. Only negative was that the room was sometimes noisy, as there was an inter-connecting door, so we could hear the people in the next room. Would recommend.
Stayed 14 nights in Jun 2025

8/10 Good

Ishan

Stayed 4 nights in Jun 2025

10/10 Excellent

Winston

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything, the pools, the staff was friendly and helpful, breakfast selections fantastic.
Stayed 3 nights in Jul 2025

10/10 Excellent

donald

Stayed 10 nights in Jun 2025

10/10 Excellent

alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re never visiting madeira should give a trie wonderful hotel and staff
Stayed 2 nights in Jun 2025

2/10 Terrible

Natt, Jersey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t feel like it was 5 stars! We stay at one of the suites in the hotel. We could hear next door chatting and snoring! Not worth the money. Breakfast wasn’t great. The customer service via phone was slow when we try to communicate when next door was being nosy no one pick up the phone. Also the hotel doesn’t have any quiet time during night. When we arrived no water was in the room. So the best arrival was not a good impression
Stayed 9 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best staff ever

Our room was a little more dated than we expected from the pictures, and we weren't expecting to be right on the level of the main pool. But the staff was incredibly helpful and friendly, and we loved the variety of pools and proximity to the ocean.
Stayed 2 nights in Jun 2025

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great reception and great rooms. Service was quite slow at restaurants
Stayed 3 nights in Jun 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , great accommodation, good breakfast buffet.
Stayed 4 nights in Jun 2025

10/10 Excellent

Charlie

Stayed 10 nights in May 2025

6/10 Okay

rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Closed access to Spa and bar too early
Stayed 5 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Sarah

Stayed 6 nights in Feb 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

polly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs a refurbishment in public areas as looking a bit tired. But room spotless and a good size, breakfast good, and staff response to a minor problem was outstanding.
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, with a walkable area and a lot of restaurants around it. We stayed in a room with pool view and were actually able to walk out the room and go straight to the pool. There also was an ocean view from our room, although we never got down to the beach. The staff was friendly and all the amenities were fine. Free parking was limited, especially since it was also being used by the locals.
Stayed 4 nights in Mar 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Funchal. Great hotel but not a 5 star
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Beth

Liked: Staff & service
Disliked: Amenities
The amenities were less than expected. The pools and hottub, although beautiful, were cold. The fitness center was in the pool area. The restaurant was expensive and the buffet food was tasteless and boring. The carafe coffee was awful! And the parking was expensive.
Stayed 7 nights in Mar 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay. The rooms are spacious. If you get a room facing the street and taxi stand it will be noisy at night as there are vars and restaurants across the street. The front desk staff are helpful. Breakfast gets very busy after 830 am and the tables aren't cleared fast enough and glasses and bowls need to be replenished often. It is a 20 minute walk to Funchal and coming back from Funchal there is a medium incline that requires some energy so this is not for everyone, especially if you are carrying bottles of alcohol or lots of souveneirs. Overall no major issues.
Stayed 1 night in Mar 2025

10/10 Excellent

Alec

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly and just amazing
Stayed 7 nights in Feb 2025