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Edgewater Hotel - Gatlinburg

3.0 star property

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Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Fireplace
Romantic Room, 1 Queen Bed, Jetted Tub
Front of property – evening/night
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(227 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • River view

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(36 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Mountain view

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(43 reviews)
  • Sleeps 2
  • 1 King Bed
  • River view

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.6 out of 10
Excellent
(247 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Mountain view

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About this property

Edgewater Hotel - Gatlinburg

Mountain hotel with an outdoor pool, 4-minute walk to Ripley's Aquarium of the Smokies
An indoor pool, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business center, and conference space.
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Edgewater Hotel - Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free WiFi in public areas, an indoor pool, and a gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a business center, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 4 minutes by foot from Gatlinburg SkyPark
Edgewater Hotel - Gatlinburg offers its guests an indoor pool, an outdoor pool, and a fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. A terrace, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Edgewater Hotel - Gatlinburg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Gatlinburg hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to February 28 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1425 out of 2623 reviews
Rating 8 - Good. 718 out of 2623 reviews
Rating 6 - Okay. 337 out of 2623 reviews
Rating 4 - Poor. 90 out of 2623 reviews
Rating 2 - Terrible. 53 out of 2623 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Alana

Stayed 4 nights in Oct 2025

8/10 Good

Stephanie

Stayed 3 nights in Oct 2025

10/10 Excellent

Erika

Stayed 2 nights in Oct 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Dawn

Liked: Staff & service, property conditions & facilities
Small parking spaces, VERY noisy in October due to haunted house next door and Jason Aldean bar across street. Hotel breakfast and coffee was subpar. Hotel staff was very helpful and housekeeping responded immediately.
Stayed 5 nights in Oct 2025

8/10 Good

denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Somdev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at Downtown!
Stayed 1 night in Oct 2025

10/10 Excellent

Imera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff also great location!!!
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Older hotel def needs some work. Bathroom had hair all over floor, in the tub floor, and hanging in shower curtain upon checkin. We called front desk and the sent someone to clean it, but gross
Stayed 2 nights in Oct 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older property like all the other hotels but very clean. Great location. Close to everything but still quiet enough. Staff was very friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Karin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, great location, very nice staff, good breakfast
Stayed 2 nights in Oct 2025

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was great. Great location. Just very noisy.
Stayed 3 nights in Oct 2025

4/10 Poor

Myrna

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Fire place in the room didn't work, ice maker on our floor didn't work, the 2 time I tried to use in room hot tub there was no hot water, the TV programming in room was awful, the arm chair in room dated and uncomfortable, out door fire pit didn't work, and parking was $16.50 a night. Breakfast Was good, hotel facility was clean..
Stayed 3 nights in Oct 2025

4/10 Poor

Shirley

Liked: Cleanliness, staff & service, room comfort
The staff members were exceptionally friendly and eager to assist throughout my stay. The breakfast offerings, however, were limited and mostly unhealthy, with only a few items I could find to eat, such as sugary pastries and processed cereals. Unfortunately, I was disappointed to see an excessive amount of waste generated, particularly the use of styrofoam containers and plastic tableware, both of which are known for their non-biodegradable properties, contributing to environmental pollution and waste management challenges.
Stayed 1 night in Oct 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Oct 2025

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
First off, the elevators are SLOW!!! Expect to be standing there waiting for upwards of 10 minutes at times. My husband and I both have bad backs….the beds are extremely hard and uncomfortable so I could barely walk the following day. Overall the facility is clean. The parking garage? If you have a big truck like we do…you will barely clear the first floor and that’s where you park. Motorcycles and cars are taking up spots so you have to try and maneuver into a spot. The middle section leaks water in so you get out in huge dirty puddles. The one truly good thing was the breakfast. Had biscuits&gravy, eggs, salty sausage patties, cereal, oatmeal, pancakes etc…. Always kept up and readily available. Could use some fresh fruits. Overall good for the price, except for my backache…..
Stayed 4 nights in Oct 2025

8/10 Good

Nay Chi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Oct 2025

8/10 Good

Jane Marie, Antioch

Travelled with partner
Liked: Cleanliness, staff & service
Staff pleasant. Property is dated. The "mountain view" was obstructed by the pool roof.
Stayed 2 nights in Oct 2025

2/10 Terrible

Vincent, Lawrenceville

Travelled with partner
Disliked: Amenities, property conditions & facilities
Worst parking for this hotel , pay $16.46 for this dirty and low roof parking , and very small space for each car , not safe in this hotel , will never and ever coming back again .
Stayed 1 night in Oct 2025

8/10 Good

Haillee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really really nice and really helpful. The breakfast was OK and the gravy for the biscuits and gravy tasted weird. Don’t really know how to describe it but I’ve had biscuits and gravy at hotels before and never had it taste like that and a coffee provided in the guest rooms tasted like mud water. The grossest coffee I’ve ever tasted. Overall, very nice day. I will stay there again, but I would not eat the breakfast or drink the coffee provided in the rooms. And if you’re a guest, you still have to pay for parking parking was $16 even though we stayed as guest. The parking garage was also very small and very low to the ground. Would not recommend if you have a lifted vehicle and tight spaces
Stayed 1 night in Oct 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay again!
Stayed 4 nights in Oct 2025

8/10 Good

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the main attractions
Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2025

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast we amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Oct 2025