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Edgewater Hotel - Gatlinburg

3.0 star property

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Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Romantic Room, 1 Queen Bed, Jetted Tub
Front of property – evening/night
Fireplace
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(226 reviews)
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(36 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.8 out of 10
Excellent
(9 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(43 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.6 out of 10
Excellent
(247 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Edgewater Hotel - Gatlinburg

Hotel with free breakfast, 4-minute walk to Ripley's Aquarium of the Smokies
An indoor pool, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business center, and conference space.
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Edgewater Hotel - Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free WiFi in public areas, an indoor pool, and a gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a business center, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 4 minutes by foot from Gatlinburg SkyPark
Edgewater Hotel - Gatlinburg offers its guests an indoor pool, an outdoor pool, and a fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. A terrace, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Edgewater Hotel - Gatlinburg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Gatlinburg hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to February 28 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1413 out of 2600 reviews
Rating 8 - Good. 712 out of 2600 reviews
Rating 6 - Okay. 334 out of 2600 reviews
Rating 4 - Poor. 89 out of 2600 reviews
Rating 2 - Terrible. 52 out of 2600 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We love staying at the Edgewater. We do believe some upgrades need to be made for parking. It took forever to find a spot to fit into and we rented three rooms and had one vehicle. Breakfast was delicious. Pool is nice. Location is great! We will be back.
Stayed 4 nights in Oct 2025

10/10 Excellent

marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything
Stayed 3 nights in Oct 2025

6/10 Okay

Daniel

Travelled with group
Staff was amazing , hotel itself needs to be updated felt like I was in a time capsule. Beds were very uncomfortable and Hot tub looked like it was from the 80’s.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fabiola

Stayed 2 nights in Sep 2024

8/10 Good

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is an issue. You have to pay extra for parking when you check in. We have a large vehicle which required the lower level parking spots on the bottom of the parking garage. There are signs posted everywhere those spots are for large vehicles however it is not enforced and motorcycles and small cars take the spots. Everything except parking was good and I would stay again if it weren’t for the horrendous parking situation there.
Stayed 4 nights in Oct 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Kara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall the property was nice. Pool area was nice having the indoor/outdoor pool and lounging area. The bathroom in our room could use some upgrading.
Stayed 3 nights in Oct 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Disliked: Room comfort
Using the elevators is a pain since there are only two for nine floors. We had to take an elevator up when checking out just so we could ride it down before it got full. The parking spaces are super tight to get in and out of. And the Haunted House next door plays extremely loud music that can be heard in the rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Crystal

Travelled with group
Enjoyed our stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Bruce

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We booked the property in May for an October viait. No disclosure of parking fee when booked. Arrived in October and was charged a parking fee of almost $50 for 3 nights. I would not have booked this hotel had I known. The property is very run down. Cracks and peeling paint in our tub that they had tried to upgrade by painting a coating over it. Visible mildew above tub aurround and in corners. Tub was gross. Breakfast was average. Hotel location was excellent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice staff great location
Stayed 1 night in Oct 2025

8/10 Good

Zachary

Stayed 4 nights in Oct 2025

10/10 Excellent

Carol

Travelled with family
Pool area was nice clean
Stayed 3 nights in Oct 2025

8/10 Good

Josey

Travelled with group
Liked: Cleanliness, staff & service
Did not use the pool-we were only there for a long weekend, but the room was nice, convenient, and front view of street.
Stayed 3 nights in Oct 2025

10/10 Excellent

Overton, Mechanicsville

Liked: Cleanliness
Pm
Stayed 3 nights in Oct 2025

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, amenities
Clean room very friendly desk staff walkable location
Stayed 3 nights in Oct 2025

8/10 Good

Vinoothna

Travelled with partner
My stay was decent overall and the location was great — close to everything. I was in Gatlinburg mainly to do a hike about 20 minutes away, so this place worked out well. One thing to note: I was charged an extra $20 per night for vehicle parking at check-in. I might have missed it in the booking details, but I don’t recall seeing that mentioned anywhere beforehand, which was a bit frustrating. I also booked this place because it advertised breakfast included, but unfortunately breakfast is only served from 7–10 AM, and I had to leave by 6:30 AM to find a parking spot for the hike. Overall, it was a good stay and the area has plenty of attractions around — especially nice if you’re visiting with kids.
Stayed 1 night in Oct 2025

10/10 Excellent

Clifton

Stayed 1 night in Sep 2025

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, amenities
Hot tubs were nice we used them everyday we were there.
Stayed 3 nights in Oct 2025

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was awesome. Had us checked in in no time. Very friendly. Nice, clean room
Stayed 1 night in Oct 2025

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay in Gatlinburg! While the property is showing its age and the elevators are notoriously slow, the location simply can’t be beat—it’s the best in Gatlinburg in my opinion. We stay here every year, sometimes twice a year. Unfortunately, they’ve recently added a $15-per-night parking fee, which feels unnecessary and disappointing—a way to add extra charges without offering any additional benefit in return. Still, despite that, it remains our favorite place to stay.
Stayed 3 nights in Oct 2025

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service

Unreal location....needs a bit of updates.

No way to beat the location. Simply outstanding. The staff were also very friendly. The elevators need to be updated to move faster. Very slow. The beds could also be updated. Those items aren't enough to keep me from staying there next time. Again the location is A++
Stayed 2 nights in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and roomy room. Great breakfast.
Stayed 4 nights in Oct 2025

8/10 Good

Abhishek, Naperville

Liked: Cleanliness
Stayed 4 nights in Oct 2025