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Edgewater Hotel - Gatlinburg

3.0 star property

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Photo gallery for Edgewater Hotel - Gatlinburg

Indoor pool, outdoor pool
Fireplace
Lobby sitting area
Romantic Room, 1 Queen Bed, Jetted Tub
Front of property – evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
402 River Rd, Gatlinburg, TN, 37738
  • Place, Gatlinburg SkyPark
    ‪3 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Gatlinburg Convention Center
    ‪4 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (Riverside)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (Riverside)

9.0 out of 10
Wonderful
(226 reviews)
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

Romantic Room, 1 Queen Bed, Jetted Tub

9.2 out of 10
Wonderful
(36 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

Standard Room, 1 King Bed, Mobility Accessible, Mountainside

8.8 out of 10
Excellent
(9 reviews)
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(43 reviews)
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mountainside

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Mountainside

8.6 out of 10
Excellent
(247 reviews)
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Edgewater Hotel - Gatlinburg

Hotel with free breakfast, 4-minute walk to Ripley's Aquarium of the Smokies
An indoor pool, an outdoor pool, and a fitness center are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include self parking, a business center, and conference space.
Edgewater Hotel - Gatlinburg offers 205 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Edgewater Hotel - Gatlinburg gets high marks from our customers. During your stay, you're just a quick walk from Ripley's Aquarium of the Smokies. Free WiFi in public areas, an indoor pool, and a gym are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a business center, meeting rooms, and conference space
  • Onsite recreation includes a gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • Just a 4-minute walk from Ripley's Aquarium of the Smokies and 4 minutes by foot from Gatlinburg SkyPark
Edgewater Hotel - Gatlinburg offers its guests an indoor pool, an outdoor pool, and a fitness center. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. A terrace, a vending machine, and a fireplace in the lobby are also featured at the business-friendly Edgewater Hotel - Gatlinburg. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Gatlinburg hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 16.46 per day)
  • Limited number of on-site self parking spaces per unit
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Fishing
  • Gym
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 12 2026 to February 28 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16.46 per day
  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Edgewater Gatlinburg
Edgewater Hotel
Edgewater Hotel Gatlinburg
Gatlinburg Edgewater
Gatlinburg Edgewater Hotel
Hotel Edgewater
Edgewater Gatlinburg
Edgewater Hotel Gatlinburg
Edgewater Hotel - Gatlinburg Hotel
Edgewater Hotel - Gatlinburg Gatlinburg
Edgewater Hotel - Gatlinburg Hotel Gatlinburg

Edgewater Hotel - Gatlinburg Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1423 out of 2613 reviews
Rating 8 - Good. 717 out of 2613 reviews
Rating 6 - Okay. 333 out of 2613 reviews
Rating 4 - Poor. 88 out of 2613 reviews
Rating 2 - Terrible. 52 out of 2613 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Clifton

Stayed 1 night in Sep 2025

10/10 Excellent

Jeffery

Travelled with partner
Liked: Cleanliness, amenities
Hot tubs were nice we used them everyday we were there.
Stayed 3 nights in Oct 2025

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was awesome. Had us checked in in no time. Very friendly. Nice, clean room
Stayed 1 night in Oct 2025

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place to stay in Gatlinburg! While the property is showing its age and the elevators are notoriously slow, the location simply can’t be beat—it’s the best in Gatlinburg in my opinion. We stay here every year, sometimes twice a year. Unfortunately, they’ve recently added a $15-per-night parking fee, which feels unnecessary and disappointing—a way to add extra charges without offering any additional benefit in return. Still, despite that, it remains our favorite place to stay.
Stayed 3 nights in Oct 2025

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service

Unreal location....needs a bit of updates.

No way to beat the location. Simply outstanding. The staff were also very friendly. The elevators need to be updated to move faster. Very slow. The beds could also be updated. Those items aren't enough to keep me from staying there next time. Again the location is A++
Stayed 2 nights in Oct 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and roomy room. Great breakfast.
Stayed 4 nights in Oct 2025

8/10 Good

Abhishek, Naperville

Liked: Cleanliness
Stayed 4 nights in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff well maintained property and walking distance to center of town. Gatlinburg is not a town you want to drive in due to very heavy traffic.
Stayed 2 nights in Oct 2025

6/10 Okay

Amber

Stayed 2 nights in Oct 2025

10/10 Excellent

Rahul

Stayed 1 night in Oct 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room HORRIBLE parking

Ok, we had the room with fireplace and jacuzzi tub. The room was small but cozy. The fireplace was nice and the jacuzzi tub was huge! So relaxing. The bathroom was tiny!! The room was dated but still looked nice and was clean. The bed was old and not the most comfortable bit not horrible either. Staff was friendly and helpful. Therr is a Haunted House right st one end of the hotel. The hotel is VERY long. Thankfully our room was not close. If it hsd been, it would have been awful. The music was BLASTING LOUD and you could hear people screaming. If not gor parking, I would stay again as long as I knew I was on the end away from the Haunted House. The parking was HORRIBLE. Its almost $17 for a parking pass. Per day. ($15 plus tax) parking is under the hotel so I don't understand why there is a charge. The lanes were so tight I had an anxiety attack and had to make my husband drive. The spaces are super tight!!! And I mean super tight. I will not stay again soley due to parking.
Stayed 1 night in Oct 2025

6/10 Okay

Allison, Church Hill

Travelled with family
Liked: Staff & service, amenities
The first impression was of the parking garage. The parking spots are SO small and at such tight 90 degree angles with huge cement posts, it seemed like it was going to be impossible to park our midsized vehicle. With the 3rd spot we tried, we were able, with great difficulty, to park our car without hitting anyone. The hotel was decent, but in major need of updating. The breakfast was good and the location is great. I wouldn't, however, stay here again, unless it was my only choice.
Stayed 1 night in Oct 2025

6/10 Okay

Somdev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room. Parking is very bad. Very congested, less space.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Oct 2025

6/10 Okay

Kenneth, Judsonia

Stayed 1 night in Oct 2025

10/10 Excellent

Floyd-Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ambiance
Stayed 3 nights in Sep 2025

10/10 Excellent

SHUO

Stayed 2 nights in Oct 2025

8/10 Good

Shaofeng

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Nona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Very friendly and helpful. Nice breakfast. Walkable to the main strip. We saw bears every night we were there and that was pretty cool. The plumbing is a little slow for the shower drain and the toilet, the room was clean except there headboard needing a really good dusting. Bathrooms were clean. It quiets down between 9:30 and 10:30, so not bad at all. We felt completely safe and really enjoyed our stay and will definitely return. Although I do think that parking should be included in the rate
Stayed 2 nights in Oct 2025

10/10 Excellent

Dejana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really close to everything that we wanted to see. We did more stuff outside and the location wasnt bad at all. Would definitely come back again.
Stayed 5 nights in Aug 2025

10/10 Excellent

Lessethe

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff always is very kind and helpful, we always appreciate their kindness!! The room are very clean , the housekeeping staff always nice and friendly! We highly recommend this hotel !!
Stayed 1 night in Oct 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are always welcoming and the hotel is kept clean. Very close to popular amenities downtown.
Stayed 2 nights in Oct 2025

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities
We love this property. The only thing we have issue with is the elevators.
Stayed 2 nights in Oct 2025

8/10 Good

Dawn

Liked: Staff & service, amenities
Did not use either.
Stayed 4 nights in Oct 2025