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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Seasonal outdoor pool
Exterior
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Property grounds

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Riverfront Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention center, and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas, and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes hiking/biking trails
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gatlinburg Convention Center and 5 minutes by foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served free buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 265 out of 1022 reviews
Rating 8 - Good. 194 out of 1022 reviews
Rating 6 - Okay. 185 out of 1022 reviews
Rating 4 - Poor. 169 out of 1022 reviews
Rating 2 - Terrible. 209 out of 1022 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Mike

Disliked: Cleanliness, amenities
Room nasty elevator did not work beds bad bugs in room other room keys in room paint chipping and in floor. Bad place
Stayed 2 nights in Nov 2025

6/10 Okay

JESSICA

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly. Room wasn't bad. Some things needed touched up or replaced like the paint in the bathroom and the shower curtain rod. The wifi however, didn't work for us. I'm guessing because our room was right next to the hillside. The free continental breakfast was good. There was plenty to choose from. Waffles, bagels, toast, scrambled eggs, sausage links, sauteed peppers & onions, roasted potatoes, biscuits and gravy, yogurt, apples, cereal, juice and milk. We liked the balcony that overlooked the creek. Our room also had a fireplace. It's right on the strip so everything was easy to get to. It is located towards the end of the strip. It sits behind Howards restaurant.
Stayed 1 night in Nov 2025

2/10 Terrible

Saumyadip

Travelled with family
Disliked: Amenities
I had a terrible experience at Quality Inn Creekside - Downtown Gatlinburg. • The room was in poor condition and lacked basic cleanliness. • Staff service was unprofessional and unresponsive. • Shockingly, the hotel checked me out without informing me and removed all my belongings from the room. This is completely unacceptable and shows a total disregard for guest safety and respect. I do not recommend this hotel to anyone looking for a reliable or respectful stay in Gatlinburg.
Stayed 2 nights in Nov 2025

4/10 Poor

Kristen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Really odd hotel room. It was $169 for the night. We had no toilet paper but for some reason had 4 bags of decaf coffee? The bathroom fixtures were upgraded but the table and chairs looked like they were taken in off the side of the road.. then there was a really worn out ironing board in the room? It worked for the night as we weren’t planning on staying anyways but if it were where I booked my vacation I’d be disappointed for the price.
Stayed 1 night in Nov 2025

6/10 Okay

loretta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Balcony had a good view but the door knob was tore up on the door that went out to balcony and also window that faced it would not lock. We had no soap no wash clothes and no coffee for our coffee pot when we got to our room.
Stayed 2 nights in Nov 2025

8/10 Good

Gale, Lillington

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was horrible. The sink, shower and toilet all leaked. The shower curtain rod was broken so every time you showered the floor would get soaked. There was mold in the bathroom due to the leaks. There were cobwebs in two of the corners that obviously had been there for a while. I would not recommend this hotel.
Stayed 3 nights in Nov 2025

4/10 Poor

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, amenities
the place is rundown rooms are terrible the whole place needs to be redone
Stayed 2 nights in Nov 2025

4/10 Poor

Robin

Liked: Cleanliness
The room we were in the dead bolt lock was gone from door and told them 2 times never fixed. We put a chair under door handle to secure.
Stayed 4 nights in Nov 2025

8/10 Good

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, our view was amazing and the location was great for quick breakfast and then right onto parkwat. On arrival, great clean room. Floor under couch was not swept, couch was plentifully stained with mystery stains, toilet paper roll was not replaced and was half used up - luckily I bring my own lol. But, thats really all there was. Still a great hotel room for a convenient place to spend a week. We got the king bed top story.
Stayed 4 nights in Oct 2025

8/10 Good

jodi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are bare minimum. Clean but old. The restroom was freezing. The caulking around the floor was all cracked and half missing. Even cleaned it looked dirty. No hair dryer offered. Could have been much nicer with no a lot of effort. We had a balcony which was nice except for the giant bright light in the ceiling,would have great if we could have turned it off. In our unit both elevators did not work.. Both? That meant everything we traveled with had to be cared up the stairs. That really was hard to do. Warming! Warning! Now if you want to see bears they came everyday. The poor things are conditioned to come for food. Do not leave food in your car,trash outside of your room and for the love of God don't feed them. They will eventually be relocated and if that doesn't work they will be destroyed. I don't think visitors realize that. It is a pet friendly place so please think about them being out there when you take your pups out for a walk. The location of the hotel was almost to the last stop on your way out light towards Cherokee just to give you idea of how far it's from the town center.
Stayed 2 nights in Nov 2025

2/10 Terrible

RAJESH

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a Premium Room with Creek View, A Balcony and a Fireplace. We got a very basic room instead of a Premium Room with not even a a means to hang our Winter Jackets. Everything was spilling onto the floor from our suitcases. Upon complaining, we got transferred to a room which had a Fireplace but the Firplace wasn't working-its knob was broken. This room was in the Hilltop Building with had a very steep driveway and it beat the whole purpose of booking a Hotel downtown as going up and down this Steep Hill with a Wheelchair is next to impossible. So the location was useless, the Fireplace did not work and they refused to refund even though it did not meet the criteria of what we had booked.
Stayed 3 nights in Oct 2025

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and cozy.
Stayed 1 night in Oct 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean up to date rooms, good breakfast bar, friendly staff and a resident bear.
Stayed 3 nights in Oct 2025

4/10 Poor

Kevin

Stayed 1 night in Aug 2025

6/10 Okay

ANITA

Liked: Staff & service
The showers are outdated, and we had a puddle of water in the floor next to the fireplace, when we reported it to the front desk, we were told a maintenance person would be there in 5 minutes. We never saw a maintenance person.
Stayed 2 nights in Oct 2025

2/10 Terrible

Sherry

Liked: Property conditions & facilities
Disliked: Cleanliness
Very dirty
Stayed 4 nights in Oct 2025

10/10 Excellent

thao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late on the first night and checked in, not realizing the heater wasn’t working. The next morning, we notified the staff, and they fixed it that same day. The following nights were pleasant and comfortable.
Stayed 3 nights in Oct 2025

4/10 Poor

Nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Absolutely disgusting room. I didn't even stay because of how dirty the room was. Upon checking into the room, it stunk like moldy air conditioning. It had clearly not been vacuumed or mopped because there were muddy spots and dog food on the floor. There were dead bugs along the floorboards, and hair on all of the sheets. You could lift up the sheets and see dog hair and human hair, which indicates that the sheets had not even been changed. We complained, and we're assured that the room would be cleaned right away. We came back in an hour, and no one had been by. We checked out because it was so disgusting. Absolutely zero Stars, avoid this place like the plague.
Stayed 4 nights in Oct 2025

2/10 Terrible

Shawn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got pictures of the two rooms we were placed in, but they hardly do this mess justice. Absolutely atrocious. Floors torn up, stuff hanging off the walls, bugs everywhere, mold growing in the lampshades, curtains falling off. One room the receptacle plate was missing, lets hope no ones children get shocked/electrocuted. Fireplace did not work. Lights outside of bathroom didn't work. Room 134 the door wouldnt even shut fully, comforters were stained and disgusting, smoke detectors were falling off the wall. Room 240 was trashed and had wet towels on the bed when we were given keys. When addressed, staff was rude. We definitely feel completely robbed, and will not recommend this place.The only remotely alright thing about this hotel, was the location. Definitely expected A LOT more from a Quality Inn. My wife or I would love to speak about experience with someone, but we were told the manager wouldn't be around, and the number given to us was bad. Driving cross country to have this stain our vacation right away was definitely a huge let down. 0/10
One of over 10-15 that had to be thrown out before my wife would sleep in here.
This is not nearly a good enough picture, I asked my wife too and she only got the one bed, the other was filthy and still had a wet towel on it, and an overflowing trashcan
More bugs beneath the safe, all over the ac unit, and curtains.
Stayed 2 nights in Oct 2025

6/10 Okay

Nick

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2025

6/10 Okay

Katherine

Ok stay

Elevator to office didn’t work so such a long walk for breakfast or any help from office.
Stayed 2 nights in Oct 2025

6/10 Okay

Denise, Hastings

Travelled with family
Liked: Cleanliness
This was my fourth time staying there and I was very disappointed when I went to breakfast to find out the elevators were not working and have not worked in 10 months therefore you have to walk all the way out to the main strip down two blocks to get to breakfast and up that hill coming back, the staff seemed unconcerned that people with disabilities or wheelchairs would have a problem going up that hill and back and no way to cut through. Needless to say because of that reason I will not be staying there next time I visit
Stayed 4 nights in Oct 2025

6/10 Okay

Denisse

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The motel was adequate for our needs.
Stayed 3 nights in Oct 2025