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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout curtains, iron/ironing board
Outdoor dining
Seasonal outdoor pool
Fridge, microwave, coffee/tea maker
In-room safe, desk, blackout curtains, iron/ironing board

Popular amenities

  • Room service
  • 24/7 front desk
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

Map
Gatlinburg, TN
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • SkyPark
    ‪6 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention center, and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas, and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes hiking/biking trails
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gatlinburg Convention Center and 5 minutes by foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served free buffet breakfast.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 229 out of 1002 reviews
Rating 8 - Good. 224 out of 1002 reviews
Rating 6 - Okay. 184 out of 1002 reviews
Rating 4 - Poor. 176 out of 1002 reviews
Rating 2 - Terrible. 189 out of 1002 reviews

6.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

Crystal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

cliff

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast buffet not at all like it used to be. Was the best, now no meat, dry eggs, sometimes no biscuits and gravy. Also both elevators not working, hard on my handicapped wife. Finally tv remotes not getting sub channels on the
Stayed 1 night in Apr 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
I don’t feel like the room was properly cleaned before we got there. There was hair all over the bathroom and the drain got clogged in the tub, but the staff was super nice and responded quickly when notified.
Stayed 2 nights in Apr 2025

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in Apr 2025

2/10 Terrible

Tim

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this stay was Terrible. we payed for 2 rooms 2 double beds even upgraded to perfered rooms and the rooms were falling apart. carpets ripped up bugs all over the rooms we had connecting rooms we opened the doors a f pieces of the door just fall right off . the toilet buzzed suppppppper loud all night long. the only good thing was the front door guy wearing the tennessee vols shirt was nice guy. I am very upset and feel we should get at least part of our stay refu ded I have video and pictures to show if needed of how bad. we could see right through the front doors to the hallway . like we got put into rooms that the bathroom lights didn't even work we had to run the heat fanns to see when we showered.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Sue and her dog Lucy.

It was my dog Lucy and I went on a small vacation, beautiful view around it the rooms are nice and clean and comfortable except for the bed the mattress was a little soft for my tastes but as far as that everything else was awesome, great location staff everybody was friendly and helpful.
Stayed 5 nights in Apr 2025

8/10 Good

Charlene, Monroe

Liked: Staff & service, property conditions & facilities
Property was undergoing significant improvements inside and out. Our room, while recently upgraded, was not cleaned sufficiently for stays.@; ie: floors were very dirty, not all fixtures were installed, coffee pot did not work, etc. Should be nice when completed.
Stayed 2 nights in Apr 2025

2/10 Terrible

Kevin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought this would be an ok stay for my family based on some other reviews. Boy was I wrong. Firat thing i go check the room and there was a huge puddle leaking from under the bathroom sink. We left while they fixed it. Every elevator was broken down. Had to take a stroller and kids up the stairs. Room had unfinished drywall repairs, paint and trywall cracking and falling from the ceiling, the balcony had no lock on it as it had been ripped out, no stopper for the tub and we were told to shove a washcloth in the drain. Then our whole room flooded. Like a river through it and got our luggage and clothes soaked. Apparently there was a hole in the fiberglass of the tub that leaked out, went under the bathroom floor and came up from under the bed and ran through the whole room. I was told to come back to the office to speak to the manager in the morning. After trying 4 different times the next morning, the manager absolutely wouldnt see me all while his tesla was parked right in front of the office. . They took my number and said they would call. Been days and ive heard nothing. I have pictures of all of this.

4/10 Poor

Mike

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location, elevator to hillside property does not work, looks to have been out for a while. Overall decent property, would be great with some more maintenance
Stayed 5 nights in Apr 2025

4/10 Poor

Jesse

Stayed 2 nights in Apr 2025

8/10 Good

Brenda

Disliked: Property conditions & facilities
The room was dirty
Stayed 1 night in Mar 2025

2/10 Terrible

Jonna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

The room we were put in was not the room that I booked online. We were supposed to have a soaking tub with a private balcony of the Creekside and we had neither. The room had a funky odor to it. Only 1 trash can and there was even a toilet paper holder. The door didn’t have any trim on the bottom of the door so cold air was coming all the time. The parking lot is terrible to get in and out of parking spot. We ended up leaving the room after one night of staying because the mattress was so hard you couldn’t even sleep good. Overall I would not recommend this hotel to anybody to stay in.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
The sheets and bed spread were NOT clean.
Stayed 1 night in Apr 2025

4/10 Poor

Parshotam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No water coolers on property u would have use a vending machines Inconvenient checking You wont get the room near water creek what u have paid for
Stayed 2 nights in Apr 2025

4/10 Poor

Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
Elevator not working. Poor plumbing.
Stayed 5 nights in Apr 2025

10/10 Excellent

Dilip

The creek view is good
Stayed 1 night in Apr 2025

10/10 Excellent

candi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not take a shower because there was zero hot water. Curtain not all the way on and light came through window. Bathroom light burned out and there was no closet to hang clothes. When I mentioned it to front desk, they said remodel wasn’t finished yet would not reimburse some money because it was booked through Expedia.
Stayed 1 night in Mar 2025

2/10 Terrible

Robeet

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

William

Liked: Room comfort
Disliked: Cleanliness, staff & service

Gatlinburg

No elevators work. No Wi-Fi, vending machines don’t work. Room not clean and overall property in disrepair
Stayed 3 nights in Apr 2025

2/10 Terrible

Ryan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was absolutely disgusting with blood on the walls, toe nails and dirt everywhere and mold all over the bathroom! Worse experience in Gatlinburg I ever had!1
Stayed 1 night in Apr 2025