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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

Exterior
Room, 1 King Bed, Non Smoking, Jetted Tub
Exterior
Free buffet breakfast
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Ole Smoky Moonshine Distillery
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • Park view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • Park view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • Mountain view
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking

Combined shower/bathtub, deep-soaking bathtub, free toiletries

Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Quality Inn Creekside - Downtown Gatlinburg

This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention center, and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas, and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes hiking/biking trails
  • Guests have great things to say about the helpful staff and the location
  • Steps from Gatlinburg Convention Center and 5 minutes by foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served free buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 294 out of 1090 reviews
Rating 8 - Good. 199 out of 1090 reviews
Rating 6 - Okay. 201 out of 1090 reviews
Rating 4 - Poor. 176 out of 1090 reviews
Rating 2 - Terrible. 220 out of 1090 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Marcus

Liked: Staff & service
Disliked: Cleanliness, amenities
Wasn’t the room that I got in the picture an the water wasn’t hot at all an could be cleaned slot better but friendly staff
Stayed 3 nights in Feb 2026

6/10 Okay

Linda

Disliked: Amenities
Elevator remains broken; ice machine did not work; difficulty entering room each time, door sticking; poor temperature control in room
Stayed 3 nights in Feb 2026

10/10 Excellent

Tia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Our annual stay for the ETSBOA was everything we needed it to be. We always choose this comfy hotel close to EVERYTHING. With a great breakfast and clean safe rooms. Plus free parking as a bonus to guests. Housekeeping kept us stocked with clean towels. And with teenagers that’s an extra bonus for me.
Stayed 2 nights in Feb 2026

2/10 Terrible

Jeff

We got snowed in and couldn't make and was denied our refund. They showed no grace and I think it very unprofessional so I want stay ever and will rate them this every chance I get
Stayed 1 night in Jan 2026

10/10 Excellent

Bryant

Travelled with partner
Liked: Cleanliness, amenities
Everything was good
Stayed 2 nights in Jan 2026

6/10 Okay

Penny

Disliked: Cleanliness, staff & service, amenities
Updating and repairs would be a good start. I took pictures but for some reason it won’t let me attach them. Someone, punched a hole in the bathroom door which has not been repaired. The tile was broke off in two places around the jacuzzi in the bedroom with very sharp edges. It looked like mold or dark water spots around the top edge of ceiling over the shower. Dust under the bathroom sink. Our door to our balcony was broke and the frame/trim was loose. The door did not shut properly which allowed extreme cold air coming through. Needless, to say you get what you pay for. We won’t be back.
Hole in bathroom door
Tile broke around jacuzzi in two places with very sharp edges.
Bathroom door needs to be replaced
Stayed 2 nights in Jan 2026

4/10 Poor

Deona

Travelled with family
Disliked: Amenities, property conditions & facilities
The room I booked was not available. The elevator or the fireplace didn’t work. Very disappointed.
Stayed 2 nights in Jan 2026

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location was great within walking distance of everything. The showed a newly remodeled room in the picture and I read over carefully before booking. Our hotel room was not newly remodeled. We had a sink outside the bathroom it didn't work had water shut off to it. All rooms were supposed to be non smoking however you could smell cheech and chong coming through the walls. We had booked for a week during this week we only came in late at night. Expecting our sheets to be changed ect. We even pulled sheets off the beds one morning before we left and threw them in the floor with towels our house keeper dug threw the dirty sheets on the floor got the towels out but, left the sheets laying there. We came in after midnight, I walked downstairs to get fresh linings and couldn't get anyone to the door of the office. They never took the trash out the whole time we were there, we done that. The evaluator were out of order the whole time we were there. We didn't find out until we had checked in, it was so late at check-in, when we found out the evaluator was not working, I went back to the office and once again nobody was there. Having to walk three flights of stairs caring all of our luggage three people for a week was exhausting. My husband has heart problems he can walk but, gets very out of breath very fast. When we checked out two days early I threw what luggage I could throw over the balcony onto our truck because, of the none working evaluator.
Stayed 6 nights in Jan 2026

4/10 Poor

mary

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The toilet bowl moved when you sat on it there was no toilet paper holder we had to put the toilet paper on the floor the elevators were not working and the first room they put us in had mold in it
Stayed 2 nights in Jan 2026

4/10 Poor

Vickie

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Dirty room ,dog pee on ramp all week ,no table to put food on to eat ,shower dirty when we arrived never enough towels,no place to put trash.
Stayed 5 nights in Jan 2026

2/10 Terrible

William

Stayed 1 night in Jan 2026

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old and unkempt. The 2 elevaters in our building were out of order with no projected time of repair. There was no information about this when we booked. We had to lug our stuff up 4 flights of stairs. The room was very neglected. Carpet torn up around the fireplace, light fixtures nasty, dropped something behind nightstand and it was all sorts of nasty behind there and the beds. The location and comfortable beds wete the only positive.
Torn up carpet
Stayed 3 nights in Jan 2026

10/10 Excellent

Sheri

Stayed 2 nights in Dec 2025

10/10 Excellent

Lesmar

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Nov 2025

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service
Staff was very courteous
Stayed 2 nights in Jan 2026

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service
Staff was very courteous!
Stayed 1 night in Jan 2026

4/10 Poor

Jerrilyn

Travelled with family
Disliked: Amenities, property conditions & facilities
Door didn't have weather stripping so the wind was blowing in the door bathroom going into the bathroom it was messed up my room was 243 it was on the end two people couldn't sit on the balcony just need a lot of updates
Stayed 1 night in Jan 2026

2/10 Terrible

Derrick

Stayed 1 night in Jan 2026

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness, amenities
Room had no place to hang clothes. No wash cloths. Was reasonable. Bed squeaked every time you moved. Per Expedia my total cost was $150. Was charged $172.97.
Stayed 2 nights in Jan 2026

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
There were no curtains on the upper windows so it was too light to sleep. The neighbor had his television loud all night long so we didn't get any sleep. The air conditioner/heater didn't have a constant fan control that worked so we couldn't drown out the noise. The bed was broken down in the middle.
Stayed 1 night in Jan 2026

8/10 Good

Sammie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Our view from our room
Stayed 2 nights in Jan 2026

8/10 Good

Daniel

Stayed 2 nights in Jan 2026

8/10 Good

Brittney

Travelled with family
The location of the hotel was the best.
Stayed 3 nights in Jan 2026

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Nice fireplace.
Stayed 1 night in Jan 2026