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Quality Inn Creekside - Downtown Gatlinburg

2.5 star property

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Photo gallery for Quality Inn Creekside - Downtown Gatlinburg

In-room safe, desk, blackout curtains, iron/ironing board
Seasonal outdoor pool
In-room safe, desk, blackout curtains, iron/ironing board
Fridge, microwave, coffee/tea maker
Outdoor dining

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
Gatlinburg, TN
  • Place, Gatlinburg Convention Center
    ‪5 min walk‬
  • Place, Gatlinburg SkyPark
    ‪6 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking, Fireplace

  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Jetted Tub

  • 37 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View (with Balcony)

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Poolside

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Poolside

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn Creekside - Downtown Gatlinburg

Pet-friendly Gatlinburg hotel connected to the convention center, steps from Gatlinburg Convention Center
This smoke-free hotel features coffee/tea in a common area, 24-hour room service, and a seasonal outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, laundry facilities, and a 24-hour front desk.
Quality Inn Creekside - Downtown Gatlinburg offers 104 accommodations with safes and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Quality Inn Creekside - Downtown Gatlinburg. During your stay, you'll be connected to the convention center, and just a quick walk from Great Smoky Mountains National Park. Free breakfast, free WiFi in public areas, and meeting rooms are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Take a swim in the seasonal outdoor pool
  • Amenities include free lobby newspapers, a front-desk safe, and meeting rooms
  • Onsite recreation includes hiking/biking trails
  • Guests have great things to say about the location and the helpful staff
  • Steps from Gatlinburg Convention Center and 5 minutes by foot from Great Smoky Mountains National Park
  • Dogs welcome for a fee
Free breakfast is available. Public spaces have free WiFi. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn Creekside - Downtown Gatlinburg.

This Gatlinburg hotel is smoke free.

Guests are served free buffet breakfast.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Hiking/biking trails
  • Seasonal outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (122 centimetre high)
  • Lift (91 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Quality Creekside
Quality Creekside Gatlinburg
Quality Inn Creekside
Quality Inn Creekside Gatlinburg
Gatlinburg Quality Inn
Quality Inn Creekside Hotel Gatlinburg
Quality Inn Gatlinburg
Quality Inn Creekside Downtown Gatlinburg
Quality Creekside Downtown Gatlinburg

Quality Inn Creekside - Downtown Gatlinburg Reviews

Reviews

6.4
Rating 10 - Excellent. 261 out of 1054 reviews
Rating 8 - Good. 213 out of 1054 reviews
Rating 6 - Okay. 192 out of 1054 reviews
Rating 4 - Poor. 178 out of 1054 reviews
Rating 2 - Terrible. 210 out of 1054 reviews

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

MARSHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

6/10 Okay

Shawnda

Travelled with family
Disliked: Amenities, property conditions & facilities
There are a few positives to note: the motel is creekside and within walking distance to downtown Gatlinburg, which is super convenient. The price is reasonable for the location, and we even saw bears in the parking lot—which was a really unique experience. That said, the stay itself was disappointing. The “updates” throughout the room and property look like they were done by a weekend handyman, not professionals. My room had very low water pressure, no soap, and no trash can. Several other rooms also had no closets or storage space for clothes. The TV remote didn’t work; we were given batteries by the office to try, but when that didn’t help, they just said we’d have to change channels by hand. There was a ceiling fan in the room, but only the light worked—the fan didn’t. The bathtub and jetted tub had clearly been resurfaced, but the finish felt like sandpaper—very rough and uncomfortable to stand or sit on. While the sheets and bedding appeared clean, the rest of the room was dusty and had spiders and cobwebs in almost every corner. They do advertise a free breakfast, but it consisted of a questionable sausage link and eggs with the consistency of grits, but I cannot complain about the biscuits and gravy. The “heated pool” was also freezing cold. The location is great, but the experience was lacking for our stay. Affordable if you plan on spending limited time in your room or at the pool.
Stayed 3 nights in Aug 2025

2/10 Terrible

Lance

Travelled with family
Disliked: Staff & service
Staff was very rude.
Stayed 3 nights in Aug 2025

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Catina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Room was clean and close to to main strip. We saw a bear in the parking lot!! The creek side was nice as well. Shower pressure was excellent and the beds were very comfortable. The A/C worked very well. Would definitely recommend. Friendly staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amparo Dalia Pon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio gracias!!!
Stayed 1 night in Aug 2025

8/10 Good

susan

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We really enjoyed the close proximity of this motel to top notch restaurants, and the creek was beautiful and serene. The breakfast was great, and the pool was clean. There was a great park area behind the pet friendly rooms that was ideal for walking our pet. However, It was extremely difficult communicating with the hotel housekeeping staff. Their limited English created a difficult situation. After I had told them that we were fine and didn't need anything, they still knocked on our door & interrupted my daughter while she was on an important work-related conference call. Other than that, I would highly recommend this hotel.
Stayed 3 nights in Jul 2025

2/10 Terrible

William

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Elevator not working, bathroom door scraps the floor, door to the room when shut you can see through the crack. For for god sakes it's a 2 bed room booked for 4 people and their is towels for 2 people, give me a break
Stayed 1 night in Aug 2025

2/10 Terrible

Kristie

Disliked: Cleanliness, property conditions & facilities
The mold on the ceiling in room and bathroom. Also on the lamp shades. We were exhausted. Went to sleep and woke up to see it. My partner he was sick after and we cut our trip short. We had stayed here before and this was not an issue. Very disappointed as I thought we had found our place to stay when we came to Tennessee
Stayed 1 night in Jul 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice stay

It was a nice stay . Very convenient to the strip . Our room over looked Gatlinburg which was nice . Beds were very comfortable. Probably would stay here again. Price very reasonable also
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Good location. Hilltop building was eh.

Somehow I was booked at the Hilltop building which is up a super steep hill. With limited mobility, super hot temperatures and high humidity, and an evening of drinking in Gatlinburg…the walk back up to the room was challenging. I wish I had known beforehand and I would’ve changed my reservation. I had made plans to walk next door to a coffee shop and a brewery but I was thinking I was staying at the other side of the property. We had to get back into traffic to fight our way over to the Hilltop building. Yes there was a balcony but the view was just looking over the air conditioning units of other buildings. The bed was uncomfortable. My back was sore both mornings.
Stayed 2 nights in Jul 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Jose

Disliked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

2/10 Terrible

Samanthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Dominick

Liked: Staff & service
The only bad thing was it was up a large hill
Stayed 3 nights in Jul 2025

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
“Premium” WiFi absolutely does not work, hence the WiFi based tv also doesn’t work. Desk staff claimed that it was because of the “rain”. Two days of sunshine and useless/non-funcrional Wi-Fi!
Stayed 2 nights in Jul 2025

8/10 Good

Mark or Priscilla

Liked: Staff & service, property conditions & facilities, room comfort
The location was amazing. However, we were placed in a seperate bldg with no view of downtown. In order to access any of the hotel amenities we had to walk several blocks to the main Hotel.
Stayed 2 nights in Jul 2025

2/10 Terrible

Rodrigo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We did not stayed at this hotel, we had to look for a nicer hotel. Because we have 2 pets, we were offered a room next to the pool, the room wasn't nice at all, it was in very poor condition, we aske for a new room to be showed to us, and it was better but it did not fill up our expectatios, It looked nothing like the pictures. Then we decided to go to another hotel.
Stayed 3 nights in Jul 2025

2/10 Terrible

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly I never could get into the room - I was sent 3 times to the 3rd floor as the key would not register to the door. You ask why I didn’t take the elevator? It was out of order. A theme surrounded the property. Check in building the glass doors were busted and a wet mop sign was in front of it. Several patrons as well had the same issue with their cards. I was told to “wait” on maintenance. As I sat for the hour they never showed. I finally got a hold of the 3rd party service to get my charges refunded. The property told me directly they would not. Don’t waste your time here.
Stayed 1 night in Jul 2025

10/10 Excellent

KELLY

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
We will definitely be back the next time we visit the Smoky Mountains. The property is clean, super inexpensive and the staff were really nice and accommodating. Understand that this is an older hotel, but it has a lot of vintage vacation charm. It’s like something from the 1980’s. The beds were comfortable and the water was hot. Our room had a microwave and mini fridge,which was very useful. We stopped at Aldi in Pigeon Forge and stocked up on bread,cheese and drinks to offset the high prices of everything in town. The breakfast was good and there’s a nice little park directly behind the hotel. Although there is no jacuzzi, it was hot enough that we enjoyed the pool.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jerahmy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on the main street of downtown. Perfectly walkable and no need for a car unless you plan on doing activities off the mountian.
Stayed 8 nights in Jul 2025

2/10 Terrible

wade

Travelled with partner
Disliked: Property conditions & facilities
Most of the rooms are on a hill that cannot be walked. Elevator was out of service, none of this was mentioned on the website before reservations management would not work with us on refunding both nights, even though I was unable to walk the hill. DO NOT STAY HERE! You will be sorry! Book the rooms they Expedia and Expedia was able to get one night refunded but not the other. I’m done.
Stayed 2 nights in Jul 2025

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The bathroom above room 126 leaked through the light in our bathroom
Stayed 2 nights in Jul 2025