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Serain Residences On Surfers Private Apartments

3.5 star property

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Photo gallery for Serain Residences On Surfers Private Apartments

Terrace/patio
Exterior
Middle Level One Bedroom Apartment with Ocean View | Living area
Front of property
Standard Apartment, 1 Queen Bed with Sofa bed, Ocean View (Lower Level) | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Gym
  • Hot tub
  • Dryer
  • Pool
  • Washer
  • Barbecue grill

Explore the area

View in a map
3440 Surfers Paradise Blvd, Surfers Paradise, QLD, 4217
  • Place, Surfers Paradise Beach
    ‪2 min walk‬
  • Place, Cavill Avenue
    ‪17 min walk‬
  • Place, Slingshot
    ‪17 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Lower Level One Bedroom Apartment with Ocean view

Standard Apartment, 1 Queen Bed with Sofa bed, Ocean View (Lower Level)

Lower Level One Bedroom Apartment with Ocean view

  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Middle Level One Bedroom Apartment with Ocean View

Middle Level One Bedroom Apartment with Ocean View | Living area

Middle Level One Bedroom Apartment with Ocean View

  • 55 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for High Level One Bedroom Apartment with Ocean View

High Level One Bedroom Apartment with Ocean View | Living room

High Level One Bedroom Apartment with Ocean View

  • 56 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

3 restaurants, breakfast served
Crowne Plaza Surfers Paradise by IHG
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, 1,038 reviews
The price is €111
includes taxes & fees
30 Nov - 1 Dec
Crowne Plaza Surfers Paradise by IHG

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Serain Residences On Surfers Private Apartments

Apartment with free parking, 3-minute walk to Surfers Paradise Beach
This smoke-free apartment building features an outdoor pool, a fitness center, and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, a hot tub, laundry facilities, and a garden are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, an LED TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and a sitting area. Housekeeping is not available.
Serain Residences On Surfers Private Apartments offers 160 air-conditioned accommodations with washers/dryers and hair dryers. Rooms open to furnished balconies. These individually furnished accommodations have separate sitting areas. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with digital channels.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
During your stay at Serain Residences On Surfers Private Apartments, you're just a quick walk from Surfers Paradise Beach. Features include free WiFi in public areas and free self parking, plus an outdoor pool. This comfortable apartment building has 160 apartments on 41 floors. Enjoy your stay with amenities like free WiFi and a kitchen in each apartment.
  • Each apartment offers a kitchen, a washer/dryer, and a furnished balcony
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include laundry facilities, an elevator, and a terrace
  • Onsite recreation includes a gym and a sauna
  • Just a 3-minute walk from Surfers Paradise Beach and 15 minutes by foot from Slingshot
As a guest of Serain Residences On Surfers Private Apartments, you'll find an outdoor pool, a hot tub, a sauna, and a fitness center. Public spaces have free WiFi. A terrace, barbecue grills, and a garden are also featured at Serain Residences On Surfers Private Apartments. Self parking is free.

This 3.5-star Gold Coast apartment is smoke free.

Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool
  • Pool loungers
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Tea bags/instant coffee
  • Toaster

Bedrooms

  • Bedroom

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch LED TV with digital channels

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Iron/ironing board
  • No housekeeping service

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 160 units
  • 41 floors
  • Garden
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
There is no front desk at this property
The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Lockbox, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Bed sheets fee: AUD 20 per accommodation, per stay
  • A damage deposit of AUD 300 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

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Serain Residences On Surfers
Hostrelax Residences On Surfers
Serain Residences On Surfers Private Apartments Apartment
Serain Residences On Surfers Private Apartments Surfers Paradise

Serain Residences On Surfers Private Apartments Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 20 reviews
Rating 8 - Good. 9 out of 20 reviews
Rating 6 - Okay. 2 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we loved everything about and especially the view,the tram and being right in the heart of Surfers.Will definitely be staying here again.
Stayed 4 nights in Apr 2021

8/10 Good

Charmayne

Travelled with family
Liked: Cleanliness, room comfort
there was only 1 key and that became the biggest annoyance (I know it doesn't sound like much) you literally cannot go anywhere with out a key so if you plan on all being together all the time no problem. It was clean and the views are great.
Stayed 3 nights in Dec 2020

10/10 Excellent

Patrick

Stayed 3 nights in Mar 2020

6/10 Okay

mark

Business traveller
Disliked: Cleanliness

Disappointed

Overall a nice building with great facilities but communication and cleanliness let the property down. I found hair in the bathroom draws and 'products' under the bed.
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was spectacular, great location, within walking distance to beaches, public transport and CBD. Fantastic amenities, everything you could want or need.
Stayed 7 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
so close to the beach. view is perfect building is great not as clean as it should be sofa bed is so bad dryer was broken and didn't get fixed till i left which left us short of clothes as we expected to have a dryer
Stayed 5 nights in Oct 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

New, clean apartment with good cooking and washing facilities. Close walk to shopping.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2019

2/10 Terrible

Melvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not happy with Hotels.com

We booked the property through Hotels.com for 3 days 1.8.19 to 4.8.19 so we thought, we then received confirmation from HOTELSRELAX of our unit number and where to pick up the keys. We were so disappointed no disgusted with the unit it had not been cleaned human hair all over the carpet and tiles, badly stained and dirty carpet and generally not maintained to an acceptable standard. We will no longer book through Hotels,com nor go anywhere near Hotelsrelax. Between the two of you our 34th wedding anniversary will be remembered for the wrong reasons.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ocean view, amenities and good communication with the manager
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay in Gold Coast

This was one of our best stays during our holiday in Queensland! Nice ocean view on a high floor apartment with a full kitchen makes it the perfect stay!
Stayed 3 nights in Apr 2019

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was lovely, No Cafe Breakfast though! - breakfast consisted off 4 eggs in the room fridge with bacon and orange juice and loaf of bread. When we went to ask at the cafe for our breakfast they said no arrangement, so we only had enough tiime for some eggs/toast before we had to check out. No dishwashing powder to wash our dishes. The $256 we paid for 1 night wasnt worth it. False advertising!!!
Stayed 1 night in Mar 2019

8/10 Good

sunflowerta, Singapore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked: - the sofa bed and netflix - the beach view - the beach view at the gym - the beach view at the rooftop What can be improved: - more towels to be provided, especially toilet floormat - handles of shower room were rusty/peeling
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

8/10 Good

jung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good... the location closed the beach everything so good
Stayed 1 night in Feb 2019

8/10 Good

SANG HYUN

Travelled with family
Liked: Property conditions & facilities, room comfort

랩소디리조트와 같은곳입니다

처음 도착했을때 살짝 눅눅한 냄새가 나긴했는데 환기시키니 괜찮아 졌어요. 미들레벨 예약했는데 13층 배정되어 살짝 서운했는데 테라스뷰나 거실뷰는 상당히 만족스러웠습니다. 아쉬운점은 15박 예약했는데 이불, 세탁세제나, 비누, 주방세제, 휴지등이 넉넉하게 제공되지 않아 직접 구입해 시용했어요. 3인 가족 쇼파베드 펼쳐 사용하기에 괜찮았어요.
Stayed 15 nights in Dec 2019

8/10 Good

Pit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent

Top location, good service, clean apartment for three people okay
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
場所が全くわかりにくかった
Stayed 1 night in Jul 2019