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Family Transit Hotel

3.5 star property

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Photo gallery for Family Transit Hotel

Premium bedding, memory-foam beds, minibar, individually decorated
Reception
Point of interest
Reception
32-inch flat-screen TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services

Explore the area

View in a map
Dien Xa, Noi Bai Airport, Hanoi, 10000
  • Place, Melinh Plaza
    ‪6 min drive‬
  • Place, Thanh Chuong Viet Palace
    ‪16 min drive‬
  • Place, Vantri Golf Club
    ‪18 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Twin Room

  • Garden view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Quadruple Room, 2 Queen Beds

Premium bedding, memory-foam beds, minibar, individually decorated

Standard Quadruple Room, 2 Queen Beds

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Triple Room

Premium bedding, memory-foam beds, minibar, individually decorated

Luxury Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Premium bedding, memory-foam beds, minibar, individually decorated

Deluxe Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Family Transit Hotel

This hotel features 2 restaurants, a bar/lounge, and 2 coffee shops/cafes. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a rooftop terrace, and coffee/tea in a common area.
Family Transit Hotel offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and slippers. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on site or nearby; fees may apply.
With your stay at Family Transit Hotel, you'll be connected to a shopping center and close to Melinh Plaza. Features include free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy Vietnamese cuisine with garden views at Local Food Restaurant, one of the property's 2 restaurants
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes scooter/moped rentals and a playground
  • Just a 4-minute drive from Melinh Plaza and 12 minutes from Thanh Chuong Viet Palace
  • Free bus station shuttle service
  • Pets welcome for free (restrictions apply)
There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the family-friendly Family Transit Hotel. An airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

Local Food Restaurant - Overlooking the garden, this family restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking within 1 metre
  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Local Food Restaurant

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Built in 2018
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Express check-in available

Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

The property charges 3 percent for credit card payments

Front desk staff will greet guests on arrival at the property

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 100000.0 per day.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 100000 per vehicle
  • Rollaway bed fee: VND 100000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Family Transit Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Family Transit Hotel Hanoi

Family Transit Hotel

Family Transit Hanoi

Family Transit Hotel Hotel

Family Transit Hotel Hanoi

Family Transit Hotel Hotel Hanoi

Family Transit Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 85 out of 214 reviews
Rating 8 - Good. 75 out of 214 reviews
Rating 6 - Okay. 33 out of 214 reviews
Rating 4 - Poor. 13 out of 214 reviews
Rating 2 - Terrible. 8 out of 214 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Stayed 1 night in Jan 2026

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hospitality was superb and the place was clean and comfortable. We really enjoyed our stay. Stephanie Wallace.
Stayed 1 night in Jan 2026

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When we needed a place to rest, with a 17 hour stop over and 2 kids, Family Transit Hotel were there. We think its a husband and wife team that run the hotel, and they both ensured our short stay in Hanoi was lovely and effortless. We were collected from the airport quickly for 100,000 Vietnamese Dong (about £3) 1/3 of what the taxi's wanted to charge, and quickly shown to our large and clean room, with an early check in, for a small extra charge. We had some delicious food and then had a lovely long sleep, awakening to be taken back to the airport for our next flight. Very nice and very helpful people running the hotel. All of our requirements provided for with minimal fuss. The perfect stopover. Thank you very much. xxxx
Stayed 1 night in Jan 2026

4/10 Poor

Morag

Disliked: Amenities, property conditions & facilities
There was no shower in the bathroom. The room smelled heavily of mold. It wasn’t close to anything. I checked out immediately and went elsewhere.
Stayed 1 night in Dec 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities
I was only in Hanoi for an 18 hour layover and wanted a hotel to nap a bit before exploring the city. The manager picked us up from the airport at 6am, organized a driver to take us back to the hotel from the city, and then dropped us back off at the airport in the evening. The property was clean and everyone was very helpful
Stayed 2 nights in Nov 2025

6/10 Okay

Kelly

Stayed 1 night in Nov 2025

8/10 Good

Anna

Liked: Staff & service
We had a few hours layover in Hanoi and booked this hotel so we could relax and get a quick nap instead of staying at the airport. It’s very simple, nothing fancy, but it worked perfectly for what we needed. Affordable, easy, and convenient for a short stop.
Stayed 1 night in Sep 2025

6/10 Okay

Akram

Travelled with partner
Liked: Staff & service
Isn't bad for the pruce
Stayed 1 night in Nov 2025

10/10 Excellent

Kevin

Stayed 1 night in Nov 2025

10/10 Excellent

Angelito, Stamford

Stayed 1 night in Oct 2025

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Value For Money

The hotel is small and, on the face of it basic. But has everything you need or would want for either an airport stopover or even a longer stay. At the prices they charge, half the amenities would still be wonderful value for money but the room had everything - quiet fan, air con, wonderful warm shower and very clean and big bedroom and toilet. Even a selction of different sized slippers and all the necessary toiletries. The service, from two people who spoke about as much English as me Vietnamese, was exceptional as, apart from the very cheap and efficient private airport collection and drop off, they provided me with two free all inclusive (milk and suger) sachets of coffee, a couple of bottles of water plus did their best to communicate through a translation App. Cannot fault anything and you would have to be looking for five star treatment if you were not satisfied. VERY BIG THANKS to both people concerned and, if I ever fly into Hanoi (Noi Bai) Airport again, I'd feel thrilled to use the Familt Transit Hotel again. Incidentally, it's too hot and humid to walk much of the year BUT the hotel is within walkable distance of both arrivals and departures, although you have to criosss a main road (which has breaks in the central reservation) to get from one ot the other.
Stayed 1 night in Sep 2025

6/10 Okay

Paul

Disliked: Property conditions & facilities, room comfort

It did the job!

The owner husband was a very nice guy, the woman is Vietnams answer to basil fawlty! Awful women, superb rude and reallu unhelpful and unpleasant.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
I’m satisfied + Airport shuttle Very clean Smells fresh Very spacious The family that runs the business is very friendly and helpful Great customer service Food is good! Very good location if you need to be at the airport early morning
Stayed 8 nights in Jun 2025

8/10 Good

Jay

Stayed 1 night in Jun 2025

10/10 Excellent

Linda

Stayed 1 night in Jun 2025

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a great place . the room is nice clean and everything is good . the hotel owner is very friendly . if i have a chance i will come back
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
OK, but no breakfast available until after our 7.30am departure
Stayed 1 night in Apr 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts. Very helpful. Room spotless. Delicious meals.
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people who make everything so easy, can’t recommend this place enough
Stayed 1 night in Jan 2025

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This a perfect no frills, very inexpensive place that is very close to the airport. It was clean though our room was on the street and noisy at night. One of our windows could not lock but we were able to secure it. We paid a small fee for both pick up and drop off at the airport. They offered a simple but good little menu for the evening and the Wi-Fi worked. If u are arriving late or leaving early in the morning for a flight out, or if you just want to avoid traffic, then you might want to consider this as an option. Especially good for students or families traveling on a budget.
Stayed 1 night in Nov 2024

8/10 Good

Baron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and the woman at the front desk was eager to help with anything you need.
Stayed 1 night in Nov 2024

10/10 Excellent

Binh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Owner is very nice. I recommend highly this hotel for late arrival or early departure.
Stayed 1 night in Nov 2024

2/10 Terrible

Johnnathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled my reservation because I had a pet. I only booked the hotel because it was pet friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

TeddieJo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel with hospitable service from every member. Located a short drive from the hotel, they offered taxi service for us from the airport and to our next stay. They have a great and inexpensive dining menu, along with snacks/drinks available downstairs. Someone is always at the desk for assistance. Our room came with two queen size beds, very comfortable, extra pillows aswell. Definitely recommend staying here.
Stayed 2 nights in Oct 2024