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JM Marvel Hotel & Spa

4.0 star property
VIP Access

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Photo gallery for JM Marvel Hotel & Spa

Front of property
View from property
Reception
Lobby lounge
Marvel Balcony | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
16 Hàng Da Street, Hoan Kiem, Hanoi, Oldquater, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪9 min walk‬
  • Hoan Kiem Lake
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Honeymoon Suite

Minibar, in-room safe, desk, free WiFi

Honeymoon Suite

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Marvel Balcony

Marvel Balcony | View from room

Marvel Balcony

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cozy Twin Room

Minibar, in-room safe, desk, free WiFi

Deluxe Cozy Twin Room

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite

Suite

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Room

Minibar, in-room safe, desk, free WiFi

Junior Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Cozy Room

Minibar, in-room safe, desk, free WiFi

Family Cozy Room

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Cozy Double Room

Deluxe Cozy Double Room

Deluxe Cozy Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Marvel Balcony

Honeymoon Marvel Balcony | View from room

Honeymoon Marvel Balcony

  • City view
  • 20 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1035)
The price is €65
for 1 room
includes taxes & fees
18 May - 19 May
L’HÔTEL du LAC Hanoi

About this property

JM Marvel Hotel & Spa

Art Deco hotel with a full-service spa and free breakfast
This hotel features a full-service spa, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, spa services, and dry cleaning.
JM Marvel Hotel & Spa offers 45 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
The free breakfast at JM Marvel Hotel & Spa gets high marks from our customers. During your stay, you're just a quick walk from Hoan Kiem Lake. Free WiFi in public areas, a free manager's reception, and a full-service spa are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Treat yourself to body treatments, massages, or facials at the spa
  • Services include free babysitting, dry cleaning/laundry, and tour or ticket assistance
  • Guests really like the accommodations for the overall comfort and cleanliness
  • Within a 10-minute walk of Hoan Kiem Lake and St. Joseph's Cathedral of Hanoi
  • Airport shuttle service available for a fee
JM Marvel Hotel & Spa offers its guests a full-service spa. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at JM Marvel Hotel & Spa. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this Art Deco Hanoi hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10:00 AM. The hotel hosts a free manager's reception daily.
JM Marvel Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Free babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Facials
  • Massage

Accessibility

  • Lift

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20.8 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
JM Marvel Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

JM Marvel Hotel Hanoi
JM Marvel Hotel
JM Marvel Hanoi
JM Marvel
JM Marvel Hotel Spa
JM Marvel Hotel & Spa Hotel
JM Marvel Hotel & Spa Hanoi
JM Marvel Hotel & Spa Hotel Hanoi

JM Marvel Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 639 out of 745 reviews
Rating 8 - Good. 77 out of 745 reviews
Rating 6 - Okay. 20 out of 745 reviews
Rating 4 - Poor. 4 out of 745 reviews
Rating 2 - Terrible. 5 out of 745 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and went above and beyond to ensure a pleasant stay, rooftop bar has a nice view and the complimentary breakfast is a great bonus!
Stayed 3 nights in Jan 2025

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible stay at JM Marvel in Hanoi! The staff went above and beyond to make our experience memorable. I had mentioned in passing that my partner was feeling unwell and checked in with us throughout if she needed anything—such a thoughtful touch. Ny who was our main contact point was amazing. He was super communicative and went out of his way to help us explore the city, giving us great recommendations and even helping us book a vehicle to get to the airport. It made everything so much easier and stress-free. I wish I remembered everyone's names.. but Ny's male colleague with the glasses was also a very helpful person. I also appreciated the kind young women in the morning who were attentive and asking us if we needed anything on the way out of the hotel in the morning. This level of care and attention to detail is what sets JM Marvel apart. I can't say enough, highly recommend staying here if you want exceptional service in Hanoi! My partner and I can't really imagine staying anywhere else here.
Stayed 4 nights in Jan 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff Clean , good condition rooms very close to walk around old town Wasn’t the best breakfast but there are reasonable amount of choice
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff who went above and beyond to accomodate our every need, making us feel at home and like family. Thank you so much to the JM Marvel team
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2025

10/10 Excellent

Thierry

Stayed 3 nights in Jan 2025

10/10 Excellent

James

Stayed 1 night in Jan 2025

8/10 Good

M. Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walkable to shopping, eating, lake. Staff excellent, went above and beyond. Will help you book tours, transportation and anything you need.
Stayed 4 nights in Jan 2025

10/10 Excellent

Eunkyung Kelly

Stayed 3 nights in Jan 2025

10/10 Excellent

KIM-ANH, NEWCASTLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 4 star hotel, they act and provide 5 star level service. The hospitality at this hotel is beyond 5 stars service level. The staff is genuinely welcoming and offer the utmost attention and care to all of their guests. They have impeccable English speaking skills and confidence. I highly suggest any of you to stay here. I’d definitely stay here again. The location is prime! It’s truly central to any and all of the main attractions and food, it’s such an easy walk and easy to locate. At check in, the staff made all of us comfortable by sitting down to enjoy some tea while they take care of the check in process. In other hotels, you’d stand around and wait while they do their thing. But here, you get to sit and chill with some tea and they come to you with room keys and info about the hotel itself. The front desk staff even escorted us to our room with our bags - again, top notch service and attention! Personally, I didn’t enjoy the hotel breakfast, but my friends did and they loved the pho bo and coffee that were served there. I did get to enjoy the hotel spa where we got full body massages and a hair/head wash- some of the best care and service around! It was very relaxing and walked away feeling refreshed! Overall, highly recommended to stay here! ROI on price of stay here is well worth the value!
Stayed 2 nights in Jan 2025

10/10 Excellent

KIM-ANH, NEWCASTLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 4 star hotel, they act and provide 5 star level service. The hospitality at this hotel is beyond 5 stars service level. The staff is genuinely welcoming and offer the utmost attention and care to all of their guests. They have impeccable English speaking skills and confidence. I highly suggest any of you to stay here. I’d definitely stay here again. The location is prime! It’s truly central to any and all of the main attractions and food, it’s such an easy walk and easy to locate. At check in, the staff made all of us comfortable by sitting down to enjoy some tea while they take care of the check in process. In other hotels, you’d stand around and wait while they do their thing. But here, you get to sit and chill with some tea and they come to you with room keys and info about the hotel itself. The front desk staff even escorted us to our room with our bags - again, top notch service and attention! Personally, I didn’t enjoy the hotel breakfast, but my friends did and they loved the pho bo and coffee that were served there. I did get to enjoy the hotel spa where we got full body massages and a hair/head wash- some of the best care and service around! It was very relaxing and walked away feeling refreshed! Overall, highly recommended to stay here! ROI on price of stay here is well worth the value!
Stayed 3 nights in Jan 2025

10/10 Excellent

Eunkyung Kelly

Stayed 1 night in Jan 2025

10/10 Excellent

Frank

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property, the staffs were awesome, and the breakfast was great
Stayed 3 nights in Dec 2024

10/10 Excellent

Kok Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Shakyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here and I cannot wait to go back!! The staff were all so lovely! One day I didn’t feel well and they got me a tea to take with me on my tour! The rooms are clean and spacious and the breakfast each morning was phenomenal!! So many special touches here!
Stayed 6 nights in Sep 2024

8/10 Good

frank

Travelled with partner
Fabulous from moment got there till check out Thom from front desk went far beyond duty Upgraded to family room which was awesome.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Edmund, SINGAPORE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't really do reviews but if I do it. You know you made it. JM Marvel Hotel & Spa you live up to your name Marvel. I chanced upon JM Marvel Hotel & Spa when doing my planning for my family (3pax) Christmas short break and to celebrate the siblings Birthdays (2 days apart). We only asked for being central and convenient to save transport cost and unnecessary walking. You know what? The hotels gives you more than what we budgeted for. On arrival Jayce and his team, welcomed us with a mini-tea ceremony and we were treated as celebrities. Our family enjoyed the fruit tea and local sweet treats. We were given a hotel tour so we are familiar with our surroundings and the amenities we can enjoy for what we paid. The rooms were yes smaller than what we are used to for a family room. But this is where the intimacy comes in. Small is Luxury. We got to be much closer. Asking for direction is a breeze. No head scratching because Jayce and his team speaks excellent English. Ask them to draw you a map if you are still unsure. In my trips, I go as close to the local communities as possible. So, Jayce and his team gave me genuine recommendation and advise. This is a feedback not a complain. 2 things that needs management re-looking are:- 1. Sound Proofing - You can hear what the neighbours conversation are. This especially true if they speak loudly and slam doors. 2. Next Room Design - Family Rooms MUST have windows to look outside for Sunshine. Will come back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sahanna, Springboro

Stayed 3 nights in Nov 2024

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services
Stayed 2 nights in Dec 2024

10/10 Excellent

Jayantpriya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very welcoming and could not do enough to please us from the time we arrived. Location is good in the old quarter, lots of action around the hotel. Breakfast and Dining options were good, the bar on the roof top is precious, Couples massage at spa was an added bonus feature! Special shout out to Ny An and Hien Bui for their excellent customer service
Stayed 2 nights in Nov 2024

10/10 Excellent

Kim, Santa Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great quaint and lovely property and the staff was excellent!
Stayed 4 nights in Dec 2024

10/10 Excellent

bryce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful. Jayce went out of his way to make sure we had excellent time. He offered info about destination and local food. All of recommendations we wonderful and greatly added to our vacation.
Stayed 2 nights in Nov 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful property. I wish I could always stay at such a well maintained facility.
Stayed 3 nights in Nov 2024