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Matilda Boutique and Spa Hotel

4.0 star property

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Photo gallery for Matilda Boutique and Spa Hotel

Exterior
Front of property
Coffee service
Matilda VIP Balcony
Reception hall

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar

Explore the area

View in a map
73 Ma May, Hang Buom, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪5 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪5 min walk‬
  • Place, Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Classic Double

Classic Double

Classic Double

8.2 out of 10
Very good
(12 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double

1 bedroom, down duvets, memory-foam beds, minibar

Executive Double

8.4 out of 10
Very good
(7 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin

LCD TV

Executive Twin

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Matilda VIP Balcony

Matilda VIP Balcony

Matilda VIP Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, City View

Junior Double Room, City View

Junior Double Room, City View

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Twin Room

Junior Twin Room | Living area

Junior Twin Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

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About this property

Matilda Boutique and Spa Hotel

This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area.
Matilda Boutique and Spa Hotel offers 40 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Services include deep-tissue massages, Swedish massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Matilda Boutique and Spa Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Hoan Kiem Lake. Features include free WiFi in public areas and a free manager's reception, plus a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Treat yourself to Swedish massages, hydrotherapy, or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Hanoi Old Town Night Market and 7 minutes by foot from Hoan Kiem Lake
  • Airport shuttle service available for a fee
Matilda Boutique and Spa Hotel offers its guests a full-service spa. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Spa services, an arcade/game room, and multilingual staff are also featured at the business-friendly Matilda Boutique and Spa Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Hanoi hotel is smoke free.

The hotel hosts a free manager's reception daily.
Lotus Restaurant - Onsite fine-dining restaurant.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: VND 150,000 for adults and VND 70,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Lotus Restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Doorbell and phone notification
  • Hand-held showerhead
  • Lift (170 centimetre wide door)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 460000.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately VND 150000 for adults and VND 70000 for children
  • Airport shuttle fee: VND 432000 per vehicle
  • Rollaway bed fee: VND 460000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Matilda Boutique and Spa Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Matilda Spa Hotel Hanoi
Matilda Boutique and Spa Hotel Hotel
Matilda Boutique and Spa Hotel Hanoi
Matilda Boutique and Spa Hotel Hotel Hanoi

Matilda Boutique and Spa Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 210 out of 366 reviews
Rating 8 - Good. 94 out of 366 reviews
Rating 6 - Okay. 34 out of 366 reviews
Rating 4 - Poor. 18 out of 366 reviews
Rating 2 - Terrible. 10 out of 366 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Helen

Stayed 3 nights in Dec 2025

10/10 Excellent

Mason John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very limited and had know balcony
Stayed 2 nights in Dec 2025

8/10 Good

Scott

Stayed 2 nights in Dec 2025

10/10 Excellent

Dredria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient location. Great staff . Would definitely stay again ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Dec 2025

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at twin room on level 4 which was spacious and has a window looking outside to someone's laundry/clothesline 😅 Staff are friendly and helpful. Location is great and works for our day tour pick up location. I didnt bother with a lot of sightseeing places. What I didnt like about this room is moisture. Room is a bit dark and there is that damp smell all the time. Later on we moved to another room and it was fine. We didnt bother with spa or massage service on site. Breakfast was ok. Small variety but it was fine for me.
Stayed 3 nights in Dec 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Matilda. Located in great area of the old quarter. Lots of shopping, restaurants and good nightlife options, all within a short walking distance. The staff is very friendly and helpful and everyone speaks very good English. Would certainly come back without hesitation!
Stayed 3 nights in Nov 2025

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the location the rooms are very large. Shower was great! We only stayed one night so not having a window in the room is not a big deal, but that’s common with the location and the buildings in the area. Overall a great place to stay!
Stayed 1 night in Nov 2025

8/10 Good

Ceri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely, Room was clean but ventilation wasn’t great,
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The room was spacious and clean with balcony overlooking the street. Great value for money and definitely coming back. The staff at reception were so friendly and helpful, especially the two young ladies. They went out of their way to help by offering guidance and information. They are both a credit to the hotel.
Stayed 2 nights in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was fillin, good selections with some local dishes and fresh fruits. The staff were friendly and helpful.
Stayed 3 nights in Nov 2025

6/10 Okay

Susan

Stayed 2 nights in Nov 2025

10/10 Excellent

Hui-Hsien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenience location, friendly staff.
Stayed 2 nights in Sep 2025

10/10 Excellent

Sarahi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!!!!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maltida worked, medium on mattress (medium and especially soft can be a challenge to find in south east asia). Breakfast was delicious and ample enough variety and good juice and coffee. staff was friendly and helpful. used airport transfer service. my intl phone was acting up at airport, so had to buy vietnam sim to make contact with hotel and coordinate my pickup. arrival area was confusing and chaotic. and lots of tots trying to get you into their transport cars. Overall stay was great. its in very busy portion of old Hanoi, so walking, traffic and tots can be overwhelming.
Stayed 2 nights in Oct 2025

6/10 Okay

Ngan

Liked: Staff & service

Not a great stay

The front desk staff was very helpful throughout the stay. The rooms were run down. The worst part of the stay was, the cleanliness of the room. There was dust and dirt on things that were never cleaned throughout my stay, the glass cups I used, the staff never actually provided new ones, they put back the old ones without washing and I realized this when looking to use and noticing.
Stayed 4 nights in Oct 2025

4/10 Poor

Charity

Stayed 4 nights in Sep 2025

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , breakfast was good . Close to everything .
Stayed 1 night in Aug 2025

6/10 Okay

Leandro, Pascoe Vale

Liked: Staff & service
My room had 1x window only and facing the lift ( so very dark and lacking fresh air ), which might be common in this area of Hanoi, but my main issue was regarding the door noises. They are quite heavy and you will hear your neighbours leaving/entering their rooms throughout the night. Breakfast is average
Stayed 3 nights in Aug 2025

8/10 Good

Pradeep kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Aug 2025

10/10 Excellent

dat, Etobicoke

Liked: Cleanliness, property conditions & facilities
The washroom was a-bit smelly.. they need to fix the exhaust system The breakfast buffet was ok but not too many choices. The location was great. The staff was good.. Overall I would say it was a good experience..
Stayed 3 nights in Aug 2025

10/10 Excellent

TIFFANY

Liked: Staff & service, amenities, property conditions & facilities
convenient location in hanoi, very walkable to the markets and shops. the room was spacious and comfortable. staff was amazing.
Stayed 3 nights in Jul 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very attractive inside, the staff is very friendly and helpful. Some staff were happy to just sit and chat with us casually during their slow times.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff were extremely attentive.
Stayed 1 night in Jul 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
A. Very unusual but picturesque hotel. However, Expedia advertised a skybar which no longer operates. This should be updated…
Stayed 5 nights in Jul 2025

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff: prime location. Hotel is modern. Best in class and price for prime real estate.
Stayed 2 nights in Jul 2025