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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Property class: 3.5

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Photo gallery for Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Desk, laptop workspace, iron/ironing board, rollaway beds
Sports facility
Exterior
Breakfast and dinner served
Suite, 1 Bedroom, Ocean View | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
71 Banyan Dr, Hilo, HI, 96720
  • Place, Naniloa Country Club
    ‪1 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪7 min walk‬
  • Place, Coconut Island Park
    ‪9 min walk‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Mobility Accessible, Non Smoking (Hearing,Roll-in Shower,Ocean View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Ocean View (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking, Oceanfront (1 Bedroom, Banyan View)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking, Ocean View

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Queen Beds, Non Smoking, Ocean View

7.8 out of 10
Good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Desk, laptop workspace, iron/ironing board, rollaway beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 1 King Bed, Non Smoking, Oceanfront

  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

Desk, laptop workspace, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds, Non Smoking, Oceanfront

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Non Smoking (Banyan View)

7.4 out of 10
Good
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking (Banyan View)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Non Smoking (Banyan View)

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

Junior Suite, 1 King Bed, Non Smoking (1 Bedroom, Banyan View)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

Suite, 2 Queen Beds, Non Smoking (1 Bedroom, Banyan View)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 1 King Bed, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

Desk, laptop workspace, iron/ironing board, rollaway beds

Room, 2 Double Beds, Mobility Accessible, Non Smoking (Hearing,Roll-inShower,BanyanView)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

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About this property

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a coffee shop/cafe, and a business center. Housekeeping is available on request.
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers 286 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Hilo hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Hilo Hawaiian Hotel, Trademark Collection by Wyndham's great location. During your stay, you're just a quick walk from Naniloa Country Club. Enjoy features like free self parking, plus an outdoor pool and a restaurant.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Hamakua Heritage Corridor and Naniloa Country Club
Hilo Hawaiian Hotel, Trademark Collection by Wyndham offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business center and a meeting room. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Hilo Hawaiian Hotel, Trademark Collection by Wyndham. Free self parking is available.

This 3.5-star Hilo hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:00 AM.
WSW The Steakhouse - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
ICafe/Waioli Lounge - This café serves light fare only. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • iCafe/Waioli Lounge
  • WSW The Steakhouse

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • Terrace

Accessibility

  • Lift

More

  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 35.61 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Hilo Hawaiian Hotel, Trademark Collection by Wyndham Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 606 out of 1340 reviews
Rating 8 - Good. 368 out of 1340 reviews
Rating 6 - Okay. 214 out of 1340 reviews
Rating 4 - Poor. 79 out of 1340 reviews
Rating 2 - Terrible. 73 out of 1340 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities
I've stayed at this property numerous times every time I have a good experience.All the way around
Stayed 1 night in Jan 2026

4/10 Poor

Manami

Disliked: Cleanliness
Unfortunately there were some bugs in our room
Stayed 1 night in Jan 2026

8/10 Good

Kiyoko

Liked: Cleanliness, amenities
The elevator floors were unkempt.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Stayed 2 nights in Jan 2026

8/10 Good

angela

Stayed 3 nights in Jan 2026

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
The balcony offer a nice view of the area
Stayed 1 night in Jan 2026

2/10 Terrible

Matt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
What a bummer! I stayed in Hilo, hoping to be off the beaten track from other more well visited spots on the island. This hotel easily seemed to be the highest ranked in the area. I instantly regretted my decision. There's no way my stay was worth its value. My first room had a ton of bugs visible on the ceiling, near our bed, and in our sink. It clearly had plenty of deferred maintenance. Service was just fine and friendly, and they changed our room without any dispute m. However, in our second room, the bed was extremely uncomfortable and very worn as if the options in the bed were to sleep in a pit or in the center on a hump. A couch could be more comfortable than this. Holes in the curtains, lots of swelling in the wallpaper throughout indicating moisture, the outside chairs were very damaged and I was a little worried about even sitting on them. Also, the non stop music from fishing on the nearby public bridge hardly made for a peaceful ocean front viewing experience. I'll stop there. You get the picture. Fair to say that the management team should invest some of what is very a healthy room rate into the rooms. Check for recent reviews in hopes of improvements or stay elsewhere. But hopefully it turns around.
Stayed 1 night in Jan 2026

6/10 Okay

Yue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good and convenient, but the facilities are quite old. The sink drainage was not smooth, and the lighting in the room was dim and yellow, WiFi didn't work. I’m very sensitive to lighting and felt uncomfortable staying in such a dark room, so I moved to the Hilton next door instead.
Stayed 2 nights in Dec 2025

6/10 Okay

Elena

Liked: Cleanliness, property conditions & facilities, room comfort
The young man that checked me in gave us a worst room on the third floor without a balcony looking out on the dirty roof; I prepaid for the room with an ocean view; the pictures showed a balcony. When I came back asking, about discrepancy he told me that I have to pay an extra $30 to be upgraded. The hotel was half empty and there are only a few rooms that do not have a balcony. Very unhappy with check in. The breakfast was bad, eggs benedict came with salad dressing instead hollandaise, ham was very salty - never had such bad breakfast. The beds were comfortable and the view is beautiful, but overall experience was not good. Such a shame!
Stayed 1 night in Jan 2026

6/10 Okay

Rustin, Vancouver

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was clean. The in room coffee service was below par for the cost of the room. The room needs a small table and two chair chairs to go by the window. The staff was pleasant.
Stayed 2 nights in Jan 2026

10/10 Excellent

William

Travelled with partner
Milton at the front desk was amazing! The entire bar and restaurant staff were wonderful as well. The hotel is in a great location if you want to walk and shop in Hilo as well.
Stayed 1 night in Jan 2026

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was really great
Stayed 2 nights in Jan 2026

8/10 Good

Robin

Liked: Cleanliness, staff & service, amenities
Very clean room. Beds were comfortable. Desk staff quite pleasant. Towels were very thin and small-- could use replacing
Stayed 2 nights in Jan 2026

10/10 Excellent

Virginia

Stayed 2 nights in Jan 2026

6/10 Okay

Claire

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room had stained walls and furniture. Hole in sheets. Friendly staff in convenient location but hotel and area are in transition. Tired furnishing in rooms, outdated literature directs one to a happy hour that no longer exists. Noisy construction next door that began at 8am. Few options for one night stay in area. Area had many homeless and a mix of maintained and closed hotels. View of bay is fantastic and near beautiful garden.
Stayed 1 night in Jan 2026

10/10 Excellent

Robert, Lewiston

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is unusual to find a suite with a real door, then an ocean view and two lanai’s. An especially amazing place, book a suite. It is worth double the rate!
Stayed 3 nights in Jan 2026

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the hotel & stay and. I’m already making plans for
Stayed 7 nights in Dec 2025

10/10 Excellent

Hongqin

Stayed 1 night in Dec 2025

6/10 Okay

Victoria

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Location was great. Breakfast at the steakhouse was good. The property overall needs updating. Furniture, carpeting, and paint is worn. The room was not very clean. Had 4 adults registered for the room and had to ask for more than 2 sets of towels every time housekeeping came through.
Stayed 4 nights in Dec 2025

2/10 Terrible

JAMES

Travelled with family
Disliked: Cleanliness, amenities
There are more than a dozen hairs on the sheets of both beds, and there are also many hairs on the duvet covers. It is very obvious that the room was not properly cleaned — the sheets and duvet covers were not changed and were simply re-made. This is extremely unhygienic and unacceptable. I contacted the front desk, and the staff said they would report it to the manager, but the housekeeping staff has already left for the day. I requested a room change, but the front desk told me the hotel was fully booked. They only provided two bed sheets and did nothing else to address the issue. This does not resolve the problem. The room was not properly cleaned or sanitized, and being asked to change the sheets myself is not acceptable for a hotel of this standard. I am very disappointed with this level of service and expect proper housekeeping service, full linen replacement for all bedding, and appropriate compensation for this unacceptable experience.
Stayed 1 night in Dec 2025

4/10 Poor

Zhenfeng

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel has a very good location and a good view if you get a balcony room, but the rest are disappointing. They claim they do housekeeping every 2 days, which I am fine with. But in reality, no housekeeping was done in 2 days. When I asked them to do it, the front desk was rude, said he will call the service team, and "what else do you want?!" The service team member came and gave us two sets of towels, and that's it. No removal of trash and used towels. No restocking of shampoo, toilet paper. I had to ask again on the 3rd day for the housekeeping to take place. The room has a faint smell of smoke even though this is a smoke-free hotel. On Christmas Eve, the power went out. Granted it was not the hotel's fault, but the way they panicked without a plan was annoying on top of the power outage. The food at the restaurant was OK. The food at the lounge was salty and service was very slow. The pool looked old, so we didn't even try. Would not recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kenneth, SANDY

Stayed 3 nights in Dec 2025

2/10 Terrible

Nathaniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Gross-sheets not clean, hair in bathroom, smelled of fish in hallways Outdated is an understatement. Entire building needs complete renovation. No beach as advertised. Surrounding area is sad and depressed. Many homeless. No one who is on vacation should be subjected to this hotel and sadly Hilo. Nearby hotels are drastically worse
Stayed 2 nights in Dec 2025

6/10 Okay

Danielle

Stayed 1 night in Dec 2025

10/10 Excellent

douglas

Stayed 1 night in Dec 2025