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4.2 out of 5

"The room was modern and clean with a large balcony but the sun never reached the balcony, it was always in the shade. I would have preferred a balcony ... " More

By a verified traveller on Sat 07 Mar 2020

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Hotel Description

Our customers tell us that they can't get enough of the pool at Hotel Andorra. During your stay, you'll be connected to the convention centre and just a quick walk from Playa de las Américas. Features include free WiFi in public areas and free self-parking, plus 2 outdoor pools. Built in 1986, this 3-star aparthotel has 141 aparthotels over 6 floors. Each apartment includes amenities such as free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, a flat-screen TV and a fridge
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a refreshing drink include a restaurant, a coffee shop, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes bicycles to rent and scooters/mopeds to rent
  • Guests have great things to say about the family-friendly amenities and the beds
  • Within a 15-minute walk of Las Vistas Beach and Playa de las Américas

Superior Apartment, 1 Bedroom (2 Adults)

Bed Count 2 Single Beds Maximum Occupancy 2 Max
€100* Per night/room 3 Aug - 4 Aug

Apartment, 2 Bedrooms, Annex Building (4 Adults and 1 Child)

Bed Count 4 Single Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms, Annex Building

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, Annex Building (3 Adults)

Bed Count 3 Single Beds Maximum Occupancy 3 Max

Apartment, 2 Bedrooms, Annex Building (4 Adults)

Bed Count 1 Double Bed Maximum Occupancy 4 Max

Studio, Annex Building (2 Adults)

Bed Count 2 Single Beds Maximum Occupancy 2 Max

Hotel Andorra ratings based on 24 verified reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Andorra

Everyone (4) Couples (14) Family (1) Other (2)
4 out of 5
The room was modern and clean with a large balcony but the sun never reached the balcony, it was always in the shade. I would have preferred a balcony with sun.

Posted by , from Glasgow on 7 Mar 2020

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5 out of 5
good location clean rooms and good size rooms good breakfast buffet

Posted by on 28 Feb 2020

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Comment from Hotel Management

5 Mar 2020 by Customer Service

Dear guest, thank you very much for your opinion. Kind regards.

5 out of 5
Lovely room. Modern design, super comfy bed. Safe inside room. Bathroom a bit dated but had a full size bath and plenty of hot water for a nice shower. Cleaners did a great job. Staff all very pleasant. Pool a bit small but heated in November it was a plus. Usually stay at Parque Santiage3. Think will use this place from now on. Rooms a lot nicer and better value for money.

Posted by on 24 Nov 2019

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Comment from Hotel Management

27 Nov 2019 by Customer Service

Dear Guest, thank you for your detailed review about our hotel. We are happy to hear that you made the most of your holidays with us. We hope to receive you in future visits to Tenerife. Kind regards.

5 out of 5
Just returned from an 11 night stay ...perfect location ... hotel is spotless, beds very comfy, pool was excellent and all staff were very courteous and helpful .. will stay again should my husband and I return to Playa Las Americas Thank you for a very enjoyable stay Irene McGrath

Posted by on 8 Aug 2019

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4 out of 5
Excellent location, small and friendly hotel. Had superior room which was nice sized one bedroom apartment with all amenities, modern and clean. Road outside was quite noisy from balcony but didn’t affect us at nights. Hotel mainly aimed at couples with no entertainment and only downfall was the air con didn’t work for the fortnight we were there and although reception gave us a fan it didn’t help cool the room.

Posted by on 9 Jul 2019

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4 out of 5
Breakfast was lovely evening meal was a miss mash of food not enough on offer we ate in restaurant for first two nights then ate out for rest of holiday. Good location with a wee street of pubs nearby with good entertainment rooms were spotless and staff were excellent could not do enough for you would definitely go back but not half board

Posted by , from kilmarnock on 30 Mar 2018

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5 out of 5
Great location! Our room in the hotel was spacious, clean and comfortable. Overall a really good value 3 star hotel.

Posted by on 30 Mar 2018

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3 out of 5

Wifi not working in room

Wifi was not working in room, asked staff to fix it next day technician came but did not fix it, waited another day for technician to come to fix it at 9.30 pm, staff at reception were a bit rude when dealing with the problem, other staff were friendly e.g. In restaurants etc, good location, breakfast and dinner quite tasty

Posted by , from Ireland on 18 Nov 2017

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3 out of 5

Reception staff reject email confirmation

Pros: The other staff in the apartment/ hotel worked very hard and were on the whole lovely to speak too. The cleaners of the pool area were hardworking.
Cons: The cleaners were hardworking but they woke me and others up every morning at 8am with their friendly loud chatter
Location: The location was ideal and there was plenty to find in the vicinity. A good 3 course meal for 10 euro's was out of the main doors turn left then Right
The booking company received verification that I could have a late check out on the day of departure. The booking company were brilliant and had secured the room free of charge. They past on the email so I took a copy with me to the reception 2 day's prior to checking out. I was put off several times and eventually on the evening prior I took the chance to say how disappointed I was being put off every time I attended. The receptionist did not want to know about my disability, it did not belong to them so they only wanted to know if I would be willing to pay 40 euro to secure the room. Even showing them the email,did not assist me ,but what was more upsetting was when we were waiting for a taxi to arrive, that I saw the receptionist bypass me, to speak to my husband, about me and my request in my presence and within ear shot . How rude, disrespectful and utterly demoralising . No chance of ever going back if I have to pay to stay.

Posted by , from Tyne and Wear on 10 Aug 2016

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4 out of 5

Andorra

Nice quiet hotel just out of the centre but not too far. All amenities within easy walking distance. Very pleasant staff.

Posted by on 14 May 2015

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Renovations + Closures

This property is closed from 1 April 2020 to 31 July 2020 (dates subject to change).

Property Features

Hotel Andorra offers its guests 2 the outdoor swimming pools and a kids' pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. Public spaces have free WiFi. A terrace, tour or ticket assistance, and multilingual staff are also featured at Hotel Andorra. Free self parking is available. This 3-star Arona aparthotel is smoke free.

  • 141 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 1986
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools -2
  • Children's pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Fridge
  • Microwave
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Tenerife (TFS-Tenerife South) (18 km / 11.2 mi)
  • Parking: Free self parking

Room Amenities

Hotel Andorra offers 141 forms of accommodation with a hairdryer. Accommodation at this 3-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include baths or showers. This Arona aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Flat-screen television
  • Fridge
  • Microwave
  • Hob
  • Kitchenware
  • Bathtub or shower
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hairdryer
  • Safe (surcharge)
  • Telephone
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8 AM to 10 AM.

Hotel Andorra has a restaurant on site.

Nearby Activities

2 the outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Health or beauty spa nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Hotel Andorra

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.The property affirms that it follows sanitisation practices of Measures to reduce infection (Spain) guidelines.

  • Property is cleaned with disinfectant
  • One child stays free
  • Staffed front desk
  • Property follows regional sanitisation guidelines Measures to reduce infection (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Please note, some room types at this property are not available when booking a stay with children.
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: EUR 6 per person (approximately)
  • A television is available for an additional fee
  • An in-room safe is available for an additional fee
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Andorra Arona
  • Hotel Andorra Arona
  • Hotel Andorra Arona
  • Hotel Andorra Aparthotel
  • Hotel Andorra Aparthotel Arona

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.