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4 Sep 2023 by Inan Dogan - General Manager
Dear Hussein, Thank you for choosing to stay at the Doubletree by Hilton Istanbul Esentepe and providing your honest feedback on Expedia.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent all the mentioned matters from occurring in the future.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.Best Regards,Inan DoganGeneral Manager
24 Jan 2021 by Inan Doğan - General Manager
Dear Our Guest, Thank you for your feedback , we appreciate the time you took to share your experience with us. We are very happy to see that you had pleasant stay with us. DoubleTree by Hilton Istanbul Esentepe staff takes pride in providing each guest with the highest level of care. Please be assured that your kind comments are shared with the team. Your appreciation is very motivating for them to continue the good work they are doing. I hope that your travels will bring you back to Istanbul again soon. We look forward to providing another excellent experience in the near future.
19 Feb 2020 by Inan Dogan- General Manager
Dear Guest, Thank you for your feedback. The staff at DoubleTree by Hilton Istanbul Esentepe is proud of your satisfaction and your kind comments have been shared with the team. I hope your travels will bring you back to Istanbul. Best regards,
18 Sep 2019 by Inan Dogan / General Manager
Warm Greetings from DoubleTree by Hilton Istanbul Esentepe. Firstly, we would like to thank you for choosing to stay with us, during your recent visit to Istanbul. Our guests’ satisfaction is always paramount important to us and we are sorry to hear your dissatisfaction. We would like to thank you for all feedbacks, it is indeed very important tool to improve our services and facilities further. They are well noted to improve them. We hope that you will allow us another chance in the nearest future to be of service to you to provide a better experience. We do look forward to have you as our guest again and please let me know if I can be of assistance to you. Best Regards Inan Dogan General Manager
DoubleTree by Hilton Istanbul Esentepe offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business centre and meeting rooms are available. A library, a terrace, and tour or ticket assistance are also featured at the luxury DoubleTree by Hilton Istanbul Esentepe. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Istanbul hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Free self parking , Free valet parking
DoubleTree by Hilton Istanbul Esentepe offers 104 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.
Zetinyali – This restaurant specialises in Mediterranean cuisine.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an indoor pool and a health club.
The on-site spa has 4 treatment rooms, including rooms for couples. Services include facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
DoubleTree by Hilton Istanbul Esentepe offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
