25 Nov 2022 by Nordstern Hotel Galata Family
Dear Our Valued Guest Farhad, Thank you very much for posting a review and for choosing our hotel for your stay.We are sorry to hear that you faced problem with hot water. We have already informed our technicians to take care of the matter and we reassure you, you won't be facing same problem in the future.We hope you rest of the your stay was pleasant and that you will consider us for your future stay in our amazing city and hotel.Best regards,
3 Oct 2019 by hotel
Thank you for your review. we will try our best to give you much better service
1 Oct 2023 by Nordstern Hotel Galata Family
Dear Nadja Kirchner, Thank you very much for your wonderful review. We're delighted to hear that you enjoyed your stay at our hotel and that you found our location convenient, close to the tram station and Galata Tower. We take great pride in our friendly and helpful staff, especially at the reception, and it's fantastic to know that you appreciated their English-speaking skills. We're thrilled that you were pleasantly surprised with the upgrade to our Hammam Suite, and it sounds like you made the most of all the additional amenities it offered. We can't wait to welcome you back to our hotel whenever your travels bring you to Istanbul. Your kind words motivate us to continue providing exceptional service to all our guests. Yours sincerely,
23 Sep 2023 by Nordstern Hotel Galata Family
Dear Erkan Gürbüz, Thank you for taking the time to rate your recent stay at our hotel. We sincerely appreciate your feedback. We are delighted to hear that you had a positive experience during your stay. However, we also recognize that there might be room for improvement as you didn't rate us a full 5 stars. If you have any specific suggestions or feedback on what we could do better, please don't hesitate to share it with us. Your insights are invaluable as we continually strive to enhance our services. We hope to have the pleasure of hosting you again in the future, and we'll work diligently to ensure your next stay is even more enjoyable. If there's anything we can do to make your next visit exceptional, please feel free to let us know. Thank you for choosing our hotel, and we look forward to serving you better in the future. Warm regards,
19 May 2023 by Nordstern Hotel Galata Family
Dear Our Valued Guest Azis, Thank you for sharing your positive experience with us! We are delighted to hear that you found our hotel to be excellent in terms of cleanliness, friendly staff, and a fantastic location. Maintaining a clean and comfortable environment for our guests is a top priority, and we are thrilled that you were satisfied with the cleanliness of our hotel. Our dedicated staff takes great pride in providing exceptional customer service, so it's gratifying to know that their friendliness enhanced your stay.Furthermore, we understand the importance of a central location for our guests, and we strive to offer convenient access to various attractions and amenities. We are glad that our location met your expectations and contributed to a wonderful experience.Thank you for choosing to stay with us and for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything more we can assist you with, please feel free to let us know.Best regards,
16 Mar 2020 by hotel
Thank you for your review. hope to see you again.
26 Jan 2020 by hotel
Thank you very much. Hope to see you again
16 Dec 2019 by Hotel
Thank you very much. See you next time.
17 Sep 2018 by Suayip
Thank you very much for your survey. Hope to see you again
25 May 2018 by Suayip
We would like to thank you for your wonderful survey. Hope to see you again. Regards,
There's a coffee shop/cafe on site. A free manager's reception is offered daily. Public spaces have free WiFi. There's an onsite 24-hour business centre. An airport shuttle (available 24 hours) is available for a fee. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Nordstern Hotel Galata. For a fee, parking is available. This Istanbul hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking reservations required
Nordstern Hotel Galata offers 21 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. This Istanbul hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
The hotel hosts a free manager's reception daily.
Room service (during limited hours) is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Nordstern Hotel Galata offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Hammam Suite accommodation is located on a separate floor and has a private Turkish bath, steam room, and massage room.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
