10/10 Excellent
Peggy
24 Jan 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My name is Onat Negiz. I am a native of Turkey and I was visiting my hometown, Istanbul, between Dec., 26, 2024 and Dec., 29, 2024, staying at Sheraton Istanbul Levent.
I had a fantastic experience at this hotel. My luggage was a day late and it kept getting delayed throughout the day, the day after I arrived. The staff was so extremely helpful and attentive to that matter. They kept inquiring as to how they could help. They kept me informed and up to date regarding any developments, at all times. They even did their best to make me feel comforted in my time of distress. They were a fantastic team.
I would like to especially recognize the following individuals. I sincerely hope they somehow get recognized and rewarded for their phenomenal service.
Alper Bey
Burhan Bey
Cagla Hanim (she welcomed me to the hotel on my arrival and was very pleasant)
Rabia Hanim (Concierge)
Rasim Bey (Bellboy, if I'm not mistaken, and exceptionally helpful)
Safak Bey (he was the Front Desk Manager, I believe)
Tugce Hanim
Please thank all of them on my behalf. I am looking forward to my next stay at your property.