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Hilton Garden Inn Jackson Downtown

3.0 star property

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Photo gallery for Hilton Garden Inn Jackson Downtown

Lobby
Exterior
Ballroom
Bar (on property)
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
235 W Capitol St, Jackson, MS, 39201
  • Place, Jackson Convention Complex
    ‪5 min walk‬
  • Place, Jackson State University
    ‪14 min walk‬
  • Place, Mississippi State Capitol
    ‪14 min walk‬
  • Airport, Jackson, MS (JAN-Evers Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds, Accessible

7.4 out of 10
Good
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible

32-inch LCD TV with premium TV channels, TV

Suite, 1 King Bed, Accessible

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Suite, 1 King Bed, Accessible

7.4 out of 10
Good
(3 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (With Drinks-Snacks)

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Room, 2 Queen Beds (With Drinks-Snacks)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Premium Two Queen Room

  • Sleeps 4

Mobility Accessible King Suite with Bathtub

  • Sleeps 4

Mobility Accessible King Room with Bathtub

  • Sleeps 2

Mobility Accessible Corner King Bed Room with Roll in Shower

  • Sleeps 4

Mobility Accessible Two Queen Room with Bathtub

  • Sleeps 4

King Bed One Bedroom Suite with Sofabed

  • Sleeps 4

Mobility/Hearing Accessible Two Queen Room with 3x3 Shower

  • Sleeps 4

View all photos for King bed bedroom suite

32-inch LCD TV with premium TV channels, TV

King bed bedroom suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for King bed evolution room

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

King bed evolution room

7.2 out of 10
Good
(45 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Accessible Room with Bathtub

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

1 King Accessible Room with Bathtub

7.6 out of 10
Good
(13 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Two queens evolution room

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Two queens evolution room

7.4 out of 10
Good
(21 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 2

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About this property

Hilton Garden Inn Jackson Downtown

Hotel with an indoor pool, near Jackson State University
This hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Hilton Garden Inn Jackson Downtown offers 186 accommodations with laptop-compatible safes and safes. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Jackson hotel provides complimentary wired and wireless Internet access. LCD televisions are featured in guestrooms. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Garden Inn Jackson Downtown. During your stay, you're just a quick walk from Jackson Convention Complex. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi and wired Internet
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Self-serve breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a porter, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Just a 5-minute walk from Jackson Convention Complex and 5 minutes by foot from Hill-Holly Building
  • Cats and dogs welcome for a fee
Hilton Garden Inn Jackson Downtown offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Hilton Garden Inn Jackson Downtown also features a fireplace in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Jackson hotel.

For a fee, guests can enjoy self-serve breakfast daily from 6:00 AM to noon.
Hilton Garden Inn Jackson Downtown has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Valet parking on site (USD 22 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 6:00 AM to noon for a fee: USD 14.95 for adults and USD 9.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1923
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for self-serve breakfast: approximately USD 14.95 for adults and USD 9.95 for children
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Hilton Garden Inn Jackson Downtown Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 376 out of 1001 reviews
Rating 8 - Good. 184 out of 1001 reviews
Rating 6 - Okay. 158 out of 1001 reviews
Rating 4 - Poor. 114 out of 1001 reviews
Rating 2 - Terrible. 169 out of 1001 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Rebecca, new orleans

Disliked: Cleanliness
Stayed 2 nights in Nov 2025

2/10 Terrible

Rebecca

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!!!!!! I felt completely unsafe. The staff would rude. After two nights, we ask for toilet paper & towels because our room had not been cleaned or supplies replenished, we were told we could pick up toilet paper but they had no clean towels. The water was brown like the color of coffee. Unhoused folks were sneaking in the hotel. The only nice person on site was the valet parking attendant named J. Breakfast buffet cost 14.95 and they didn’t even have any eggs. Hilton should be ashamed to have their name on this place.
Stayed 1 night in Nov 2025

10/10 Excellent

Gregory L

Travelled with family
Liked: Cleanliness, staff & service, amenities
We truly enjoyed our stay!!
Stayed 3 nights in Oct 2025

2/10 Terrible

Christopher

Disliked: Cleanliness
Stayed 1 night in Nov 2025

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service
First room was filthy(Togo containers everywhere, wet towels, irty sheets). Second room slightly better. 30 dollars for valet and could not access my car for needed medication. Took me over an hour to get in to room with no line at desk. Just no one there. 8pm
Stayed 1 night in Oct 2025

10/10 Excellent

Austin

Stayed 2 nights in Oct 2025

10/10 Excellent

Byron, Baton Rouge

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely, the best!!! And, furthermore, exceptional, with no equivocation.
Stayed 7 nights in Oct 2025

6/10 Okay

Kendrick

Stayed 2 nights in Oct 2025

10/10 Excellent

Jeremy

Stayed 1 night in Oct 2025

10/10 Excellent

Divin

Stayed 1 night in Oct 2025

4/10 Poor

Heaven

Stayed 1 night in Oct 2025

10/10 Excellent

Omarion

Stayed 1 night in Oct 2025

8/10 Good

Kristin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The people there were very helpful (other than not knowing the answers to some questions that they should know, like whether kids pay adult prices for breakfast) and friendly. Yes, the area around the hotel is sadly run down, and there aren't many things to do (anymore) within walking distance. I really hope the area overall can recover, but that's not a reflection of the hotel itself. Unfortunately, the hotel was out of: soap in the lobby bathroom (some was in a cup that you could pour into your hand), as well as paper towels, shampoo and body wash in the shower dispenser, coffee cups, pool towels were out but we got some an hour or so after we asked. Really nice people doing their best in a hotel that was once amazing. I hope they can come back from this, but I feel like they will shut down soon.
Stayed 1 night in Oct 2025

10/10 Excellent

Cade

Liked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Nyasia

Stayed 4 nights in Oct 2025

2/10 Terrible

Akeelah

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Felicia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The only problem we encountered is not having enough towels we asked for towels , called the front desk twice and never got any. As being a luxury hotel extra towels should be available upon request
Stayed 1 night in Oct 2025

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Room was not cleaned properly. The
Stayed 2 nights in Oct 2025

2/10 Terrible

Sabrina

Disliked: Cleanliness, staff & service, property conditions & facilities
The whole experience was very bad. The rooms are dirty, the elevator is dirty. My sheets had holes in them, the room safe had an error code and would not work. I was locked out of my room three times
Stayed 3 nights in Oct 2025

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool…nice people.
Stayed 1 night in Sep 2025

10/10 Excellent

jarrell

Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Oct 2025

8/10 Good

Brad

Liked: Room comfort
N/A
Stayed 1 night in Oct 2025

2/10 Terrible

Eydie

Stayed 1 night in Oct 2025

6/10 Okay

Tiara

Travelled with family
Disliked: Amenities
They could do a lot better. Staff was not that great! Room not cleaned accordingly.
Stayed 1 night in Aug 2025