The Westin Maui Resort & Spa, Ka'anapali

4.5 star property

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Photo gallery for The Westin Maui Resort & Spa, Ka'anapali

Property amenity
Property video
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Couples treatment room(s), body treatments, hot stone massages
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly

Explore the area

View in a map
2365 Kaanapali Pkwy, Lahaina, HI, 96761
  • Place, Kaanapali Beach
    ‪2 min walk‬
  • Place, Whalers Village
    ‪3 min walk‬
  • Place, Kaanapali Kai Course at Kaanapali Golf Resort
    ‪7 min walk‬
  • Airport, Kahului, HI (OGG)
    ‪44 min drive‬

Room options

Room, 1 King Bed, Balcony (Kukahi)

8.4 out of 10
Very good
(45 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Resort View (Kukahi)

8.8 out of 10
Excellent
(20 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Lanai (Hokupa'a Tower, Extended Lanai)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Kukahi Sundeck Room, Adults Only)

9.4 out of 10
Exceptional
(3 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Kukahi)

9.4 out of 10
Exceptional
(27 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View (Kukahi)

8.8 out of 10
Excellent
(43 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds, Club lounge access, Partial Ocean View (Hokupa'a Tower)

9.2 out of 10
Wonderful
(5 reviews)
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed with Sofa bed, Club lounge access, Ocean View (Hokupa'a Tower)

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Superior Room, 2 Queen Beds, Ocean View (Kukahi)

8.6 out of 10
Excellent
(7 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, Ocean View (Kukahi)

9.2 out of 10
Wonderful
(17 reviews)
  • 32 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds, Club lounge access, Ocean View (Luxury Ocean, Hokupa'a Tower)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed with Sofa bed, Club lounge access (Luxury Ocean View, Hokupa'a Tower)

9.0 out of 10
Wonderful
(8 reviews)
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 2 Queen Beds, Club lounge access, Oceanfront (Hokupa'a Tower)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Club lounge access, Oceanfront (Hokupa'a Tower)

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Club lounge access, Ocean View (Hokupa'a Tower, Premier Suite)

10.0 out of 10
Exceptional
(2 reviews)
  • 78 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite (Kukahi)

7.0 out of 10
Good
(2 reviews)
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Club Suite, 1 Bedroom, Club lounge access, Ocean View (Hokupa'a Tower, Luxury Suite)

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Bedroom, Club lounge access, Ocean View (Hokupa'a Tower, Top Floor)

  • 130 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Lanai (Hokupa'a Tower, Extended Lanai)

  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Premium Room, 2 Queen Beds, Resort View (Kukahi)

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Resort View (Kukahi)

7.8 out of 10
Good
(12 reviews)
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 Bedroom, Club lounge access, Oceanfront (Hokupa'a Sundeck Corner Suite)

  • 82 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 2 Bedrooms, Ocean View (Kukahi)

  • 130 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Room, 2 Queen Beds, Hearing Accessible, Ocean View (Kukahi)

  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Bathtub Grab Bars, Balcony (Mobility Accessible, Hokupa'a Tower)

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Roll-in Shower, Ocean View (Mobility Accessible, Roll-In Shower)

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Mobility Accessible, Club lounge access (Tub, Hokupa'a Tower, Luxury Ocean)

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Hearing Accessible, Resort View (Kukahi)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Hearing Accessible, Ocean View (Kukahi)

  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed with Sofa bed, Club lounge access, Ocean View (Mobility Accessible, Tub)

  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 1 King Bed with Sofa bed, Roll-in Shower (Mobility Accessible, Hokupa'a Tower)

  • 37 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Bathtub Grab Bars, Resort View (Mobility Accessible, Kukahi)

  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Hearing Accessible, Resort View (Kukahi)

  • 31 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Roll-in Shower, Resort View (Mobility Accessible, Kukahi)

  • 217 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Resort View (Mobility Accessible, Kukahi)

  • 31 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

The Westin Maui Resort & Spa, Ka'anapali

Luxury hotel on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at The Westin Maui Resort & Spa, Ka'anapali's full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. Housekeeping is available on request.
The Westin Maui Resort & Spa, Ka'anapali offers 759 air-conditioned accommodations with iPod docking stations and safes. Rooms open to lanais. Beds feature pillowtop mattresses. 42-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Kaanapali hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered on request and change of bedsheets can be requested.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Heavenly Spa by Westin has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include hot stone massages, Swedish massages, and facials. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Westin Maui Resort & Spa, Ka'anapali. During your stay, you'll be connected to a shopping center, and just a quick walk from Kaanapali Beach. 3 outdoor pools, 2 restaurants, and 2 bars are available.
  • Free wired Internet
  • Enjoy Hawaiian cuisine with a beachfront location at Waicoco, one of the property's 2 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to hot stone massages, body treatments, or body scrubs at Heavenly Spa by Westin
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym, fitness classes, and sailing
  • Steps from Kaanapali Beach and Whalers Village
  • Airport shuttle service available for a fee
  • Dogs welcome for free (restrictions apply)
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Westin Maui Resort & Spa, Ka'anapali you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This luxury hotel also offers a 24-hour fitness center, a hot tub, and a garden. For a fee, parking is available.

This 4.5-star Kaanapali hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Waicoco - This beachfront fine-dining restaurant specializes in Hawaiian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Hale Moolelo - This beachfront bar specializes in American cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Hale A - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Mahele Market & Eatery - This café is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open daily.
Wailele Luau - This theme restaurant specializes in Hawaiian cuisine and overlooks the garden. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle up to 3 miles
  • Parking on site (USD 50 per day; includes in/out privileges)
  • Valet parking on site (USD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 25 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hale A
  • Hale Moolelo
  • Mahele Market & Eatery
  • Waicoco
  • Wailele Luau

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • 36-hole adjacent golf course
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Sailing
  • Shopping centre
  • Snorkelling
  • Surfing/bodyboarding
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Grocery/convenience store
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • 24-hour business centre
  • 3,924 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 11 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 57.80 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • Internet access
  • Phone calls
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 per person
  • Airport shuttle fee: USD 80
  • Airport shuttle fee per child: USD 80
  • Self parking fee: USD 50 per day (in/out privileges)
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 057-397-0432-01
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Westin Maui Resort & Spa, Ka'anapali offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Additional fees apply to children 4 years and older for breakfast when sharing existing bedding.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maui Westin
Maui Westin Resort
Westin Maui
Westin Maui Lahaina
Westin Maui Resort
Westin Maui Resort Lahaina
Westin Resort Maui
Westin Maui Resort Ka'anapali Lahaina
Westin Maui Ka'anapali Lahaina
Westin Maui Resort Ka'anapali
Westin Maui Ka'anapali
Westin Lahaina
Westin Maui Resort Spa
Westin Maui Resort And Spa
Westin Maui Resort And Hotel Lahaina
The Westin Maui Resort & Spa
Ka'Anapali Lahaina
Westin Maui Hotel
Lahaina Westin
The Westin Maui Resort Spa
The Westin Maui Resort Spa Ka'anapali
The Westin Maui Resort Spa Ka'anapali
The Westin Maui Resort & Spa, Ka'anapali Hotel
The Westin Maui Resort & Spa, Ka'anapali Lahaina
The Westin Maui Resort & Spa, Ka'anapali Hotel Lahaina

Reviews

The Westin Maui Resort & Spa, Ka'anapali Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 727 out of 1006 reviews
Rating 8 - Good. 150 out of 1006 reviews
Rating 6 - Okay. 62 out of 1006 reviews
Rating 4 - Poor. 27 out of 1006 reviews
Rating 2 - Terrible. 40 out of 1006 reviews

Reviews

10/10 Excellent

Joseph Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed how much the resort had to offer each and every day.
Stayed 5 nights in Sep 2025

10/10 Excellent

Adrain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view.
Stayed 5 nights in Sep 2025

6/10 Okay

Carl

Travelled with partner
Liked: Cleanliness, staff & service
Staff was good, room was good with the exception of the TV and the room phone. TV needed a technician to come and get it running and even then the channel listings were incorrect. The phone had static and every time we mad a call the hotel staff asked us to repeat our request due the the terrible phone reception
Stayed 5 nights in Sep 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Hotel amenities are great! Views from the room are amazing! Clean and cozy. Can't wait to get back!
Stayed 4 nights in Sep 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, awesome food and drinks!
Stayed 5 nights in Sep 2025

10/10 Excellent

Nubia, menlo park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but one thing I very much disliked was that they gave me and my family a different color bracelets to tell it was my birthday and instead my husband almost got kicked out because they said those bracelets weren’t theirs. Mind you they didn’t even do anything to make it birthday worthy, I was expecting maybe a discount or someone noticing my bday bracelet and do something different but instead we were treated like any other person and almost got kicked out, we pay a lot of money to stay at great resorts and for this employee to call out my husband was pretty low.
Stayed 4 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 5 nights in Sep 2025

4/10 Poor

Gaby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
For a resort with such high reputation, I have been disappointed. My family had reserved 2 separate rooms and one party did not get flower Leigh’s because they were not considered “exclusive” which was rude, especially when they see some of us get them and not the others and were quickly denied when we requested if they could have them. Upon forming a line for the breakfast “buffet” we were questioned about our room number, how many people in our room and who knows what else in front of a long line of other guests while not asking others behind us the same information. The lack of discretion, and rudeness made us feel unwelcome. The “buffet” only had 2 choices of protein, salad, yogurt and 2 selection of pastries. Dinner had the same selection. Food was bland, burnt, or not thoroughly cooked. Not enough seating available to eat and yet not allowed to take our food to our room to eat comfortably. Bird poop on the chairs where we were eating, which was unsanitary especially if you have kids. Security asked to enter our room while we were napping, to fix or drill something on the wall behind our TV. We never received a notice on our door or a courtesy call about the interruption, but yet they made sure to leave a notice on our door that one of the pools was going to be off limits due to a private event. On a positive note, our room had a nice view. The beach was clean and peaceful. Housekeeping was amazing! They kept our room clean everyday and used my daughters toys to decorate
Stayed 3 nights in Aug 2025

10/10 Excellent

Fisnik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Aug 2025

10/10 Excellent

Venus, Reston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Front desk waits were long, and some of the reps weren't the friendliest.
Stayed 1 night in Aug 2025

10/10 Excellent

Deborah, Jersey City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what Hawaii should feel like. Being welcomed with flamingos is the best way to kick things off. Joven checked us in and was very thorough in explaining all the tips and tricks of the property. We highly recommend their club rooms (The Hokupa'a tower). The unique access you get to the Lanai area with an infinity pool, full breakfast in the morning, hefty snacks in the afternoon, and a private bar where you can enjoy the sunset every day is worth every bit. The hotel is within walking distance of several restaurants and shopping. I happened to visit when the hotel wasn't super slammed so we had no trouble getting pool chairs. Definitely try the Mai Tai at the hotel bar. Also Jerry at the hotel bar is hilarious - quite the comedian - and people were regulars just to see him.
Stayed 3 nights in Sep 2025

10/10 Excellent

Rod

Stayed 4 nights in Aug 2025

10/10 Excellent

Annette Iris, Pembroke Pines

Stayed 3 nights in Aug 2025

10/10 Excellent

Oleg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location , good beach , everything was good.
Stayed 6 nights in Aug 2025

4/10 Poor

Merve

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The bed was extremely uncomfortable, which is surprising and not what you’d expect from a hotel of this caliber. On top of that, the resort charges for beach chairs and umbrellas ($75!/day), and while they offer “cheaper” Tommy Bahama chairs for $30+, it feels absurd that such a property nickel-and-dimes guests this way. There’s also a mandatory $50 resort fee, which seems to just cover access to the pool and towels. Also, be aware that there's a $50 daily parking fee. The towel system itself is frustrating; service only runs 9am–6pm, you have to track towels with cards, and if you don’t return them in time you’re stuck going to the front desk after hours. For a supposed luxury resort, it felt unnecessarily complicated and inconvenient. On the positive side, the restaurants and food were very good, and the hotel really came through when our return flight was delayed 7+ hours. They allowed us a late checkout at no extra charge and even gave us a timed-room later in the day to shower and get ready, which was greatly appreciated. Overall, while there were some highlights, the comfort and guest experience fell short of what we expected for a “luxury” stay.
Stayed 7 nights in Aug 2025

10/10 Excellent

Henry D

Stayed 7 nights in Aug 2025

10/10 Excellent

Manuel

Stayed 8 nights in Jul 2025

10/10 Excellent

Shea

Stayed 4 nights in Aug 2025

8/10 Good

Darby Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our view was excellent and the property is beautiful. We went during Hawaii’s “off” season, so there was some maintenance being done to the resort, including scaffolding. The beach is clean. They did shut off our water for a few hours in the middle of the day due to emergency maintenance. Do be aware that food and drinks can be quite pricey. We upgraded to the room with club access and $100 daily credit, which was well worth it. The walls are thin, so you will be able to hear your neighbors. There were many pools and areas to hang out. Overall a good stay!
Stayed 5 nights in Aug 2025

10/10 Excellent

Jala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was paradise 🌺
Stayed 5 nights in Aug 2025

10/10 Excellent

Corinne, Bothell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun resort with so many dining and activity options. Lovely staff and fantastic facilities.
Stayed 3 nights in Apr 2025

10/10 Excellent

ashton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean. Friendly and helpful staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Liver the
Stayed 5 nights in Aug 2025

8/10 Good

Arleen

Liked: Cleanliness, property conditions & facilities
Good stay.
Stayed 4 nights in Aug 2025

2/10 Terrible

negin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hello, I paid an additional $500 for the concierge experience, and what I received was unacceptable. From the moment I arrived, it was clear this service did not meet even basic expectations. At the regular check-in counter, I could have been checked in immediately, but I was directed to concierge instead—where I was left waiting over 40 minutes just to receive my room key. That is not a premium experience. Dinner was even worse. The so-called concierge lounge was overrun with more than 20 children of all ages—crying, screaming, and running around. It was chaotic and disruptive, making it impossible to relax or enjoy the meal. I spoke with several other couples, and they were equally devastated and frustrated. Many of us adults ended up leaving without finishing our meals. If this is marketed as a luxury, adult-focused experience, then families with children must be separated from guests who paid for peace, comfort, and quality. To make matters worse, the food itself was flavorless, poorly presented, and the chef was visibly grumpy. This was far from the elevated experience I paid extra for. Overall, the concierge upgrade or whatever experience they call it was a complete disappointment and not worth the cost.
Stayed 1 night in Aug 2025