6 Apr 2019 by Paula
Dear Anonymous, Thank you for taking the time to leave us your review online following your recent stay with us in London. I am delighted that you had a wonderful stay and I hope that we will have the chance to welcome you back to The Rubens at The Palace in the near future. Warm regards Paula Orton Front Office Manager
7 Jan 2019 by Paula
Dear Anonymous, Thank you for taking the time to leave us your review. I am delighted that you enjoyed your stay with us. I am sorry to read that you were let down by your breakfast experience and I want to assure you that this has been passed along to our restaurant manager and chef, both of which were saddened to hear of your less than ideal experience. I am glad that overall you enjoyed your time with us and I hope we get to welcome you back in the future. Warm regards Paula Orton Front Office Manager
17 Nov 2018 by Paula Orton
Dear Lars, Thank you for leaving us such a fantastic review. I am absolutely thrilled that you had such a wonderful stay and that you especially enjoyed the personalised attention and the bespoke food and wine. I do hope we have the chance to welcome you back to The Rubens in the near future. Warm regards Paula Orton Front Office Manager
4 May 2018 by Paula Orton
Dear Anonymous, Thank you for taking the time to leave us such lovely feedback. I am delighted to know that you found the location of the hotel very convenient and that you enjoyed our old world style. I hope we have the pleasure of welcoming you back in the near future. Warm regards Paula Orton Assistant Front Office Manager
30 Dec 2018 by Paula
Dear Anonymous, Thank you for taking the time to leave us your review. I am sorry that the scaffolding works have affected your time with us. I do hope we have a chance to welcome you back once the works have been completed in the new year. Warm regards Paula Orton Front Office Manager
30 Oct 2018 by Malcolm
Dear Guest, Thank you so much for your lovely feedback. I am so pleased you enjoyed your stay with us, and we hope to welcome you back again very soon! Warm regards, Malcolm Hendry General Manager
4 May 2018 by Paula Orton
Dear Anonymous, Thank you for taking the time to send us such lovely feedback. I am delighted to know that you found the staff so friendly and enjoyed the tea along with the location of the hotel. I hope we will have the pleasure of looking after you again in the future. Warm regards Paula Orton Assistant Front Office Manager
There are 2 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. You'll find a 24-hour business centre on site. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury The Rubens at the Palace. Parking is available for a fee. A complete renovation of The Rubens at the Palace was completed in May 2018. This 5-star London hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Valet parking (surcharge)
The Rubens at the Palace offers 161 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers. This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a English breakfast daily from 7 AM to 10 AM.
The English Grill – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Reservations are required.
The Curry Room – This restaurant only serves dinner. Reservations are required. Open selected days.
The Leopard Bar – This Champagne bar only serves light fare. Open daily.
The New York Bar – This cocktail bar only serves light fare. Open daily.
Bbar & Restaurant – This bar serves brunch, lunch, dinner and light fare. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Green Tourism Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.