9 Mar 2022 by Zuri
Dear Aaron, Thank you very much for the lovely comment. I have noted your concerns in regards to our beverage prices. I am pleased to confirm that our General Manager is looking into making changes by the beginning of April as she shares your point of view. We hope to welcome you back to Zuri soon. Kind Regards Susan Otieno Guest Services Manager
10 Nov 2019 by Sales Manager
Thank you for rating Zuri 5 Star!
30 Sep 2019 by Sales Manager
Dear Guest, Thank you for the awesome feed back with such detail. Am saddened to hear some change went missing in your room. There must have been some misunderstanding that maybe the steward thought it was tip left for them. Even so we never entertain such behaviour. It would have been so helpful had you let us in on this to enable us investigate this happening further. Please accept our sincere apologies. We send you our warm regards.
30 Sep 2019 by Sales Manager
Dear Guest We really ate your feed back, thank you for your appreciation of our style and vibe, the sundowners and cocktails and the excellent service by our staff. Welcome back again.
7 Jul 2019 by Michael Murphy
Dear Guest, On behalf of the team here at Zuri Zanzibar, I extend my sincere apologies for the poor standards of service you recently experienced. I myself arrived two weeks ago and my immediate focus is to ensure we deliver a quality 5* guest experience across all departments and also to position our management associates around the resort at all times for immediate and prompt assistance. We also need to put more attention to daily training sessions, staff skills development, restaurant reservation handling and revise our nightly cleaning practices. We do have an issue with the resort adjoining Zuri Zanzibar when they hold these loud monthly Full Moon events and we are seeking support from the tourism board to assist I reduce this loud music impact on what should be a very relaxing and tranquil experience at Zuri Zanzibar. Please rest assured I take all our comments seriously and will remedy such issues immediately. Thank you and regards, Michael Murphy General Manager E: general.manager@zurizanzibar.com
12 Mar 2020 by Sales Manager
Dear Dominique, Thank you for the back and especially, for acknowledging the effort we all made to ensure you were comfortable, happy and satisfied. The resort is designed to offer a feeling of connection with nature in the beautifully landscaped gardens while enjoying near complete privacy. Many guests prefer this serene tranquillness. I am delighted you enjoyed the beach, the culinary and friendly service overall. Thank you.
15 Dec 2019 by Sales Manager
Herzlich dank. Viele Freude uns das zu hoeren. Herliche Gruesse
The following facilities or services will be unavailable from May 1 2024 to May 31 2024 (dates subject to change):
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Zuri Zanzibar such as an outdoor pool and a 24-hour health club. There are 3 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 4 bars/lounges. WiFi is free in public spaces. This luxury hotel also offers a garden and a terrace. Self parking is free. Smoking is allowed in designated areas at this 5-star Kendwa hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Zuri Zanzibar offers 56 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies or patios. Select Comfort beds feature premium bedding. 46-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.
Upendo Restaurant – Overlooking the garden, this restaurant serves breakfast and dinner. A children's menu is available.
Peponi Bar – This bar overlooks the garden. Open daily.
Maisha Resto & Bar – Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Bahari Grill & Bar – This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Dhow Bar – This bar is located on the beach. Open daily.
Late-night fare is available from 24-hour room service.
Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Maua Spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Services include body treatments and manicures and pedicures. The spa is open daily.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Zuri Zanzibar offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
