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4.1 out of 5

"There's one young male receptionist who's fabulous the rest are cold and quite rude. We had a good size room but it smelt musty/old cigarette. The wh ... " More

By a verified traveller on Sat 01 Sep 2018

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Hotel Description

Our customers tell us they can't get enough of Hotel Emperador's great location. During your stay, you're just a quick walk from Gran Via Street. Enjoy features like free WiFi in public areas, plus an outdoor pool and a poolside bar. Built in 1947, this 4-star hotel has 232 rooms over 10 floors. Enjoy your stay with amenities like free WiFi and satellite TV channels in each room.

  • Air-conditioned rooms with satellite TV, minibars and room service
  • Free WiFi
  • The coffee shop/café, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a lifeguard on site, concierge services and tour or ticket assistance
  • Guests really like the accommodation for the overall comfort and comfy beds
  • Steps from Gran Via Street and Lope de Vega Theatre

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
€111* Per night/room 29 Jul - 30 Jul

Club Room, 1 Double or 2 Single Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Single Room (Interior)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Triple Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Double Room Single Use

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Double Room Single Use (Not refundable)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Emperador ratings based on 18 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Emperador

Everyone (13) Couples (3)
3 out of 5

Great location but a disappointing experience

Pros: Location and pool
Cons: The whole hotel needs a revamp and the front staff retrained.
Location: Very central location beside Metro station.
There's one young male receptionist who's fabulous the rest are cold and quite rude. We had a good size room but it smelt musty/old cigarette. The whole hotel needs a revamp. The breakfast wasn't great, its meant to be a four star and its definitely not that. The roof top pool and location saved our stay but I'd look for somewhere else if I stayed in Madrid again.

Posted by on 1 Sep 2018

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Comment from Hotel Management

14 Sep 2018 by Hotel Emperador

Dear Guest, We regret to read that you were unhappy during your stay Unfortunately I don´t have more information about the issue with our receptionists which annoyed you but perhaps it was a misunderstand with the language Our apologies for the inconveniences. The rooms in the hotel are being renovating. Hope we can welcome you in a future, Best regards,

3 out of 5

Close to centre of city

Pros: close to city centre
Cons: Club lounge needs updating and ensure beer is available
Location: close to everything
Bit disappointed with the club lounge, draught beer ran out on 2nd night, no beer 3rd night and then it was moved to a smaller room with cans of beer in the fridge, not what I expected from a club lounge that boasted of beer on draught

Posted by on 31 Mar 2018

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Comment from Hotel Management

4 May 2018 by Hotel Emperador

Dear guest, Our apologies for the inconveniences regarding the Club Lounge. We have informed our F&B department in order to avoid this problem may happen again Thank you for your feedback Hope to welcome you again in a future

5 out of 5

Posted by on 12 Mar 2020

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4 out of 5
sehr zentral gelegen, Angestellten sind sehr freundlich

Posted by on 9 Mar 2020

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Comment from Hotel Management

9 Mar 2020 by Hotel Emperador

Estimado cliente, Nos alegra saber que disfrutó su estancia en el hotel Emperador. Esperamos poder darle de nuevo la bienvenida en un futuro próximo. Muchas gracias por su opinión

4 out of 5

Posted by on 12 Dec 2019

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Comment from Hotel Management

7 Feb 2020 by Hotel Emperador

We are pleased to find that you enjoyed your stay at hotel Emperador in Madrid Hope to welcome here again in a future. Thank you so much for your feedback

3 out of 5
Äusserst unfreundliches Personal in der Bar. Zimmer nie gestaubsaugt (5Tage). Zentrale Lage super.

Posted by on 27 Oct 2019

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3 out of 5
Rezeption sehr wortkarg. Zusatzperson / Gast zur Nutzung der rooftop Bar kostet aber es wird nicht an der Rezeption erklärt , dass es auch ein Paket mit 3-Gang-Menü gibt und dass 1 Glas Champagner enthalten ist . (65 Euro) Service an dieser Bar beachtet die Gäste lange Zeit nicht und der Flaschenservice für Champagner (2x bestellt an unterschiedlichen Tagen) funktioniert schlecht . Falscher Chamapgner kam, 30 Minuten Wartezeit zwischen Bestellung und dem Servieren (am Nachmittag). Essen ist okay. Schwankungen bei den Hauptgängen in der Portionsgrösse. Fitnessraum zu klein, wenig Geräte, aus dem Grunde externes Studio gebucht . Gutes Hotel mit viel Luft nach oben.

Posted by on 31 Jul 2019

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5 out of 5

Posted by on 30 Jul 2019

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4 out of 5
super platz zentral geliegen ...empfehle es jedem ......

Posted by on 24 Jul 2019

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Comment from Hotel Management

11 Sep 2019 by HOTEL EMPERADOR

Estimado Michael, Nos alegra saber que disfrutó su estancia en el Hotel Emperador. Esperamos poder darle la bienvenida en un futuro próximo. Muchas gracias por su opinión. Un cordial saludo,

5 out of 5
zentrale Lage, ruhiges, gut ausgestattetes Zimmer, Pool/Bar auf dem Dach

Posted by on 4 Jun 2019

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2021 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Along with a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2153 square feet (200 square metres) and includes conference centres. An outdoor pool, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly Hotel Emperador. The hotel can provide concierge services, limo/town car service, and wedding services. Parking is available for a fee. A complete renovation of Hotel Emperador was completed in April 2020. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 10 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 1947
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (17.2 km / 10.7 mi)
  • Train station: Madrid Principe Pio Station (1.3 km / 0.8 mi)
  • Metro station: Santo Domingo Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Emperador offers 232 forms of accommodation with minibars and a safe. Satellite televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 38.5 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast. Each guest room is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 14 for adults and EUR 14 for children (approximately)
  • Covered self-parking fee: EUR 31 per night
  • Nearby parking fee: EUR 31 per night(656 ft away; open 24 hours)
  • Rollaway bed fee: EUR 38.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emperador
  • Emperador Hotel
  • Emperador Madrid
  • Hotel Emperador
  • Hotel Emperador Madrid
  • Madrid Emperador Hotel
  • Hotel Emperador Hotel
  • Hotel Emperador Madrid
  • Hotel Emperador Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.