"Hotel room was perfect and clean. Didn’t use the pool as we was out most of the days. Breakfast was pricey so decided to eat out. Staff was helpful ev ... " More
23 May 2022 by Vanessa A. - Executive Assistant
Dear Martin, We are truly very disappointed to read we have not exceeded your expectations. Your complaints and suggestions make us improve and so I thank you very much for always share them with us Regards
28 Aug 2019 by Anabel Villafranca - GEM
Dear guest, Thank you for your great feedback! We will keep on the good work and maintain a high level of service. Looking forward to welcoming you again to live with you another memorable experience. With our best wishes,
11 May 2023 by Vanessa A. - Coordinadora Ejecutiva
Desde el equipo Hotel Puerta América queremos agradecerle el tiempo tomado en escribir su comentario sobre nosotros de su estancia, es enormemente valioso para nosotros y deseamos volverla a ver muy pronto.
11 Feb 2020 by Anabel Villafranca - Guest Experience Manager
Dear guest, We would like to thank you for choosing us during your last visit to Madrid, we are really happy to know that you enjoyed our facilities. On the other hand, I would like to inform you that the prices of our outlets correspond to five-star hotel service. We hope to have the opportunity to welcome you again very soon so we can recommend you a different room design. Kind regards
5 Aug 2019 by Anabel Villafranca - Guest Experience Manager
Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you a different room design. Kind regards
5 Aug 2019 by Anabel Villafranca - Guest Experience Manager
Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you a different room design. Kind regards
23 Apr 2019 by Guest Experience
Dear Guest, We very much appreciate your comments regarding your stay at the Puerta America Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,
29 Apr 2019 by Raúl Jiménez (Guest Experience)
Estimado cliente, Muchas gracias por darnos un reporte tan positivo sobre su estancia en el hotel. Esperamos poder verle pronto de vuelta en esta, su casa. Atentamente,
26 Feb 2019 by Anabel Villafranca - Guest Experience Manager
Dear guest, Thanks for your evaluation! We hope to welcome you soon so we can recommend you one of our beautiful designs. Kind regards
The following facilities or services will be unavailable from October 2 2023 to June 15 2024 (dates subject to change):
The following facilities are closed seasonally each year. They will be closed from 2 October to 15 June:
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. A business centre and 5 meeting rooms are available. A nightclub, a rooftop terrace, and a library are also featured at the luxury Hotel Puerta América. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Madrid hotel.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Long-term parking (surcharge) , Self parking (surcharge)
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
For a fee, guests can enjoy a buffet breakfast daily.
The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
Children aged under 18 years old are not allowed in the fitness facility without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.