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Suites You Soho

1.0 star property

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Photo gallery for Suites You Soho

Deluxe Double Room
Standard Double Room, Accessible | Bathroom
Interior detail
Staircase
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available

Explore the area

View in a map
Calle de la Cruzada, 1, Madrid, Madrid, 28013
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Place, Royal Palace of Madrid
    ‪2 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(7 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Suites You Soho

Along with self parking, this smoke-free pension has express check-in and express check-out. WiFi in public areas is free.
Suites You Soho offers 12 accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. 40-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads. This Madrid pension provides complimentary wireless Internet access.

With your stay at Suites You Soho, you're connected to a rail/subway station and just a quick walk from Royal Palace of Madrid. Free WiFi in public areas, a roundtrip airport shuttle (surcharge), and self parking (surcharge) are available.
  • Free WiFi
  • Self parking available for a fee
  • Services include luggage storage
  • Steps from Plaza de España - Princesa and 4 minutes by foot from Royal Palace of Madrid
  • Airport shuttle service available for a fee
As a guest of Suites You Soho, you'll find express check-in and express check-out. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Madrid pension is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (EUR 20 per night)
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Stay My Way mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 18 years old)
  • Covered self parking fee: EUR 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Guests can access their accommodation through a private entrance. Guests are required to download the property's Stay My Way mobile app before check-in.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

SY Soho
Suites You Soho
Suites You Soho Madrid
Suites You Soho Pension
Suites You Soho Pension Madrid

Suites You Soho Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 78 reviews
Rating 8 - Good. 27 out of 78 reviews
Rating 6 - Okay. 9 out of 78 reviews
Rating 4 - Poor. 6 out of 78 reviews
Rating 2 - Terrible. 12 out of 78 reviews

7.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Chantel

Liked: Cleanliness, amenities
Disliked: Staff & service
Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Boluwatife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in center of Madrid and very affordable for its price and quality
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Adolfo

Was nice room! Nice staff!
Stayed 2 nights in Mar 2021
Verified

2/10 Terrible

Jesus Pimentel

Disliked: Cleanliness, staff & service, amenities
Great location, awful housekeeping.
Stayed 11 nights in Apr 2023
Verified

2/10 Terrible

edgar

Disliked: Staff & service, amenities, property conditions & facilities
The location was great but the room itself not very good. Super small and nobody to check you in or out. Nobody to ask for toilet paper or stuff needed in the room priced accordingly I guess
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again.
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Staffs contact was via email, always professional and and offering to help.
Stayed 4 nights in Sep 2024
Verified

2/10 Terrible

Jose

Disliked: Staff & service, amenities
I'll start by saying that you need to remove this option from your listing. At no point does it say that you don't have a reception area near the rooms. However, they do say: "Suites You Soho offers a warm welcome with express check-in." How dare you talk about a warm welcome when you can't even see them? To enter the building, you have to use an app to open two gates and then the room. The photos of the room look like they were designed with AI. It looks more like a motel room in the Old West. The only positive thing I can mention is that the bed isn't uncomfortable. Ultimately, the value for money is terrible. That's why I was annoyed that I made a reservation. An Arb would have been better.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but cleanliness was poor (hair on bed sheets and pillows). Bathroom vanity decaying and hair in sink.
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

phillip

Disliked: Property conditions & facilities
No storage. Small. Cramped. A window to nowhere. You can easily find better places to stay than this. Would not recommend
Stayed 4 nights in Jul 2024
Verified

2/10 Terrible

Cora

Disliked: Property conditions & facilities
Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous.
Stayed 2 nights in May 2024
Verified

4/10 Poor

Patricia

Liked: Room comfort
Disliked: Staff & service

Poor service

Bad customer service at the phone. They don’t bother to answer the calls and the cleaning it was not that good, there was hair in the shower.
Stayed 2 nights in Jan 2023
Verified

4/10 Poor

Tajala

Disliked: Cleanliness, staff & service, amenities
On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set. That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Backed up drain/sewage water

When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, instalaciones limpias y cómodas
Stayed 3 nights in Feb 2026
Verified

8/10 Good

JOEL

Liked: Cleanliness, amenities
Disliked: Staff & service
Confort chambre, situation dans la ville.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

So

Liked: Cleanliness, amenities, property conditions & facilities
Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização, quarto bom , porém acho que deveria ter um frigobar para um melhor aproveitamento da estadia. Como não tem café, poderíamos comprar alguns petisco e bebidas para usufruir e sem a geladeira, não foi possível.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localização é o ponto forte. O apartamento é muito bem localizado, com mercado e cafés muito próximos. Vale muito a pena. Cama confortável. Banheiro amplo. Apartamento pequeno mas funcional.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Alexandra

Liked: Property conditions & facilities, room comfort
Ótima localização e contacto com responsáveis sem qualquer dificuldade. Quanto a limpeza: a básica. Em termos de insonorizacao é mau. Mas tendo em conta a localização e os preços em redor, é aceitável.
Stayed 3 nights in Sep 2025
Verified

2/10 Terrible

Berny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafado en Madrid

Pésimo servicio al cliente No pude acceder nunca a la propiedad ya que ellos (suites you soho) no me proporcionaron en ningún momento el acceso a la propiedad y alegaron que se lo hicieron llegar a ustedes como agencia (hoteles.com) Donde ustedes tampoco tenían la información ya que así me lo hicieron saber en un correo Si tengo que describir esta experiencia diría que fue nefasta y que prácticamente me estafaron ya que ahora no me quieren reintegrar el dinero de algo a lo que no pude acceder por culpa de ellos y que además me tocó gastar en otro hotel
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Carla

Liked: Amenities, property conditions & facilities
Como positivo: esta muy centrico, llave de la habitación virtual Como negativo: la limpieza se puede mejorar aunque no estaba sucio pero cositas puntuales que para un alojamiento habría que tener en cuenta, no esta muy bien insonorizado
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Mercedes

Liked: Cleanliness, room comfort
En General bien, pero había una gotera en el baño y la ducha se atascaba
Stayed 3 nights in Jan 2025