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Hard Rock Hotel Madrid

4.5 star property
VIP Access

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Photo gallery for Hard Rock Hotel Madrid

Rock Star Suite
Creator video
Front of property
Reception
Rooftop terrace

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Ronda de Atocha 17, Madrid, 28012
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪16 min walk‬
  • Place, Gran Via
    ‪18 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic King Room

Down duvets, minibar, in-room safe, desk

Classic King Room

  • Sleeps 2

View all photos for Deluxe King Room with Garden View

Down duvets, minibar, in-room safe, desk

Deluxe King Room with Garden View

  • Sleeps 2

View all photos for Gold Suite with Terrace

Down duvets, minibar, in-room safe, desk

Gold Suite with Terrace

  • Sleeps 2

Silver Suite

  • Sleeps 4

View all photos for Rock Star Suite

Down duvets, minibar, in-room safe, desk

Rock Star Suite

  • Sleeps 2

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.4 out of 10
Exceptional
(170 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

9.2 out of 10
Wonderful
(16 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace (Gold)

Suite, Terrace (Gold)

Suite, Terrace (Gold)

10.0 out of 10
Exceptional
(3 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Rock Star Suite

Rock Star Suite

Rock Star Suite

  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Silver Suite

Down duvets, minibar, in-room safe, desk

Silver Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, City View

Superior Room, City View | City view

Superior Room, City View

9.6 out of 10
Exceptional
(67 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

9.2 out of 10
Wonderful
(11 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View

Superior Twin Room, City View

9.0 out of 10
Wonderful
(9 reviews)
  • 19 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

Down duvets, minibar, in-room safe, desk

Classic Twin Room

9.2 out of 10
Wonderful
(20 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room With City View

Shower, rainfall showerhead, free toiletries, hair dryer

Superior Twin Room With City View

  • Sleeps 2

View all photos for Superior King Room With City View

Down duvets, minibar, in-room safe, desk

Superior King Room With City View

  • Sleeps 2

View all photos for Family Deluxe

Down duvets, minibar, in-room safe, desk

Family Deluxe

  • Sleeps 3

View all photos for Classic Twin Room

Down duvets, minibar, in-room safe, desk

Classic Twin Room

  • Sleeps 2

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About this property

Hard Rock Hotel Madrid

A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a rooftop terrace, and a seasonal outdoor pool.
Hard Rock Hotel Madrid offers 161 accommodations with minibars and laptop-compatible safes. Beds feature down comforters. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Madrid. During your stay, you'll be connected to a rail/subway station, and just a quick walk from Museo Nacional Centro de Arte Reina Sofía. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy garden views while dining at Sessions
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the location
  • Steps from Museo Nacional Centro de Arte Reina Sofía and 12 minutes by foot from National Prado Museum
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Madrid offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hard Rock Hotel Madrid.

This 4.5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Sessions - This restaurant overlooks the pool and garden.
GMT+1 - Onsite lobby lounge. Open daily.
RT60 - Onsite rooftop bar. Guests can enjoy alfresco dining (weather permitting). Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 24 for adults and EUR 13.50 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • GMT+1
  • RT60
  • Sessions

Things to do

  • 24-hour gym
  • Designer stores
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Doorbell and phone notification
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during November, December, January, February, and March:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 24 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 24 for adults and EUR 13.5 for children
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hard Rock Hotel Madrid Hotel
Hard Rock Hotel Madrid Madrid
Hard Rock Hotel Madrid Hotel Madrid

Hard Rock Hotel Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1955 out of 2619 reviews
Rating 8 - Good. 452 out of 2619 reviews
Rating 6 - Okay. 132 out of 2619 reviews
Rating 4 - Poor. 53 out of 2619 reviews
Rating 2 - Terrible. 27 out of 2619 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Malik

Stayed 2 nights in Dec 2025

6/10 Okay

Linda

Check in employee didn’t care that I had problems entering the hotel when I asked about elevators. She indicated elevators did exist but it is for wheelchair bound or other persons with mobility issues (that can be observed). I ended up dropping my food on the stairs outside of the hotel when I got tangled up. Tread carefully with luggage and other items. Same person ended up indicating that I didn’t have breakfast attached to my hotel stay which I expected. I got the distinct feeling she wanted me to pay for breakfast daily at the hotel. I got food (that was scattered on the front steps of the hotel) from Burger King around the corner. On top of that there is a Starbucks, McDonald’s, Dunkin Doughnuts, and KFC around the other corner. Felt generally safe in the area but one night did get the feeling that something was following me after I didn’t answer him. It’s probably safer physically as well as more things to eat and shop if you as a tourist stay at Gran Via.
Stayed 6 nights in Dec 2025

10/10 Excellent

Marilyn

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and the check-in process was effortless. This was the fifth hotel that I stayed at during my European vacation, and it was by far the best experience out of them all. It was a great way to end my trip.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ilse

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff is super friendly. I highly recommend it.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kenia Altagracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel that makes our memories more beautiful in our stay in Madrid! The food is delicious and the staff is a 10/5
Stayed 2 nights in Nov 2025

10/10 Excellent

Zuleika

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 2 nights in Dec 2025

10/10 Excellent

Sam

Stayed 2 nights in Dec 2025

10/10 Excellent

lorena

Stayed 1 night in Dec 2025

8/10 Good

NADINE

Stayed 3 nights in Dec 2025

8/10 Good

juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception staff was very nice and welcoming. Room was stylish and very comfy. We were not offered the 20% discount on beverages and food as stated by Expedia!
Stayed 2 nights in Dec 2025

10/10 Excellent

Vittorio

Liked: Cleanliness, amenities, property conditions & facilities
Delicious!!
Stayed 3 nights in Dec 2025

4/10 Poor

John Marcos

Liked: Cleanliness
Everything was good until I left my bags at the desk for an hour came back and left in a hurry. After a day I went looking for my AirPods and realize someone took them out of my bag.
Stayed 3 nights in Dec 2025

10/10 Excellent

william

Stayed 2 nights in Dec 2025

10/10 Excellent

JEAN

Travelled with family
Liked: Amenities, property conditions & facilities
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

10/10 Excellent

sandeep

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2025

8/10 Good

roberto, Montgomery Village

Liked: Cleanliness
Room is comfortable and clean.
Stayed 4 nights in Dec 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. Decent location - within walking distance to Prado and the train station.
Stayed 2 nights in Nov 2025

8/10 Good

Richard

Stayed 2 nights in Dec 2025

10/10 Excellent

Alexis

Great
Stayed 2 nights in Nov 2025

10/10 Excellent

F J

Business traveller
Liked: Cleanliness, staff & service, amenities
Spotless room, very spacious facilities! Super comfy bed.
Stayed 2 nights in Dec 2025

10/10 Excellent

Christopher Mark

Stayed 2 nights in Dec 2025

8/10 Good

Jeanne

It was okay. Not overly impressed
Stayed 3 nights in Nov 2025

10/10 Excellent

Chandan

Stayed 2 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Great room and helpful staff
Stayed 2 nights in Dec 2025