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4.4 out of 5

"The view, every place very near from hotel I really like it " More

By a verified traveller on Thu 16 May 2019

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Hotel Description

The sightseeing around Dear Hotel Madrid gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Gran Via Street. Free WiFi in public areas, a restaurant and a poolside bar are available. Built in 2015, this 4-star hotel has 162 rooms over 14 floors. Each room includes amenities such as free WiFi and a memory foam bed.

  • Air-conditioned rooms with memory foam beds, flat-screen TVs and minibars
  • Free WiFi
  • Enjoy international cuisine while dining at Nice To Meet You
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and concierge services
  • Guests have great things to say about the comfortable guestrooms and the proximity to public transport
  • Steps from Gran Via Street and Teatro Coliseum
  • Airport and local-area shuttle service available for a fee

Deluxe Room, Non Smoking, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max
€71* Per night/room 25 Apr - 26 Apr

Luxury Suite, City View (High floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, City View (High floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Triple Room, Non Smoking, City View

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Connecting Rooms, City View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Dear Hotel Madrid ratings based on 83 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Dear Hotel Madrid

Everyone (57) Couples (12) Family (6)
1 out of 5

Posted by on 28 Mar 2020

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5 out of 5

Posted by on 1 Jul 2019

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3 out of 5

Posted by on 25 May 2019

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5 out of 5
The view, every place very near from hotel I really like it

Posted by , from Zürich on 16 May 2019

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5 out of 5
Everything was great! location , staff , room, and of course the roof top Bar/restaurant. Right on one of the main streets, Grand Via - its a perfect place to explore the city.

Posted by on 19 Feb 2019

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5 out of 5

City Centre Location

Pros: Location, Staff, Services
Location: Lots to do and the hotel staff are happy to guide and recommend. The Palace, Plaza Mayor, Bus Tours, Segway, Parks
Very clean and well located hotel. On the steps of Plaza De Espana Metro, so very easy to move around. Most attractions were with 10-15 mins walk. All the staff at the hotel were very helpful and courteous at all times. They even let us check in early as our rooms were ready.

Posted by , from London on 31 Aug 2018

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5 out of 5

Very central, lovely hotel

Lovely hotel, very clean and comfortable Only thing is they needed more staff on rooftop bar, I felt sorry for the girl as she was the only one serving and had to pick up all the glasses and clean them too while it was very busy

Posted by , from ireland on 12 Aug 2018

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5 out of 5
Das Hotel ist sehr zentral gelegen und das Personal war freudlich.

Posted by on 2 Mar 2020

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4 out of 5
Super Lage, schönes Hotel, wir würden es wieder buchen!

Posted by on 31 Dec 2019

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2 out of 5
Die Lage des Hotels ist perfekt. Direkt im Zentrum an der Gran Via. Sehr grosser Nachteil aber: Die Fenster sind nicht gut isoliert, sprich man hört alle 5 Minuten Sirenen. Die ganze Nacht durch. Das Hotel selber ist ziemlich schlicht designt. Schlicht ist nicht zwingend schlecht. Es ist okay, jedoch war das Zimmer nicht sauber genug. Überall (vorallem im Badezimmer) Flecken. Das Bett war SEHR unbequem! Jeden Morgen mit Schmerzen verwacht. Die Mitarbeitenden machen zusätzlich keinen fröhlichen Eindruck. Bei Fragen haben sie zwar geholfen, aber man merkte dass sie "genervt" waren. Meiner Meinung nach im falschen Beruf. Das betrifft die Frauen am Desk. Der Herr war sehr nett und man merkte dass er das nicht macht weil er "muss". Alles in einem. Nie mehr Dear Hotel. Lage ist zwar top, aber das Hotel ist eher alt und VIEL ZU LAUT. Wurde sehr enttäuscht von diesem Hotel - hatte grosse Hoffnung aufgrund der positiven Bewertungen.

Posted by , from Zürich on 16 Dec 2019

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About the Dear Hotel Madrid

Location Gran Via 80, Madrid, 28013

Renovations + Closures

The property is closed between 17 March and 8 April.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. Business amenities include a business centre and a meeting room. WiFi is free in public spaces. A seasonal outdoor pool, a rooftop terrace, and tour or ticket assistance are also featured at the business-friendly Dear Hotel Madrid. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Madrid hotel is smoke free.

  • 1 building
  • 162 guestrooms or units
  • 14 levels
  • Built in 2015
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Limited onsite parking , Offsite parking discounted rates available

Transport

  • Airport: Madrid (MAD-Adolfo Suarez Madrid-Barajas) (30.2 km / 18.7 mi)
  • Train station: Madrid Principe Pio Station (1 km / 0.6 mi)
  • Metro station: Plaza de Espana Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Dear Hotel Madrid offers 162 forms of accommodation with minibars and laptop-compatible safes. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to noon.

Nice To Meet You – This restaurant specialises in international cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 70.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser. Contactless check-in and contactless checkout are available. Individually wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 22 per person (approximately)
  • Airport shuttle fee: EUR 50 per vehicle (one way)
  • Self-parking fee: EUR 29.50 per day
  • Valet parking fee: EUR 29.50 per day
  • Nearby parking fee: EUR 29.50 per day
  • Early check-in fee: EUR 40 (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 70.00 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dear Hotel Madrid
  • Dear Hotel
  • Dear Madrid
  • Dear Hotel Madrid Hotel
  • Dear Hotel Madrid Madrid
  • Dear Hotel Madrid Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Dear Hotel Madrid offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.