See all properties

Dear Hotel Madrid

4.0 star property

Choose dates to view prices

Photo gallery for Dear Hotel Madrid

A rooftop bar with a city view, outdoor seating, and a glass railing.
A rooftop pool with two people sitting at the edge, overlooking a densely packed urban area with red-tiled roofs.
A nighttime cityscape with illuminated buildings, a prominent tower with a rounded top, and a busy street with moving vehicles.
A rooftop dining area with tables and chairs, surrounded by greenery and overlooking a cityscape.
A grand, arched staircase with a series of descending steps leading to a higher floor.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Gran Via 80, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Royal Palace of Madrid
    ‪8 min walk‬
  • Place, Plaza Mayor
    ‪10 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, Non Smoking, City View

A double bed with white bedding and two pillows, a bedside table with a lamp, and a telephone.

Deluxe Room, Non Smoking, City View

8.8 out of 10
Excellent
(75 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, City View (High floor)

A hotel room with two beds, a TV, a small table with a chair, and a bookshelf.

Premium Room, City View (High floor)

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Bedrooms, Connecting Rooms, City View

A hotel room with a bed, a wardrobe, a desk with a chair, and a television mounted on the wall.

Family Room, 2 Bedrooms, Connecting Rooms, City View

7.8 out of 10
Good
(6 reviews)
  • City view
  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Luxury Suite, City View (High floor)

A modern bedroom with a four-poster bed, a view of the city, and a balcony.

Luxury Suite, City View (High floor)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Triple Room, Non Smoking, City View

A hotel room with two beds, a chair, a small table with a lamp, and a window with curtains.

Deluxe Triple Room, Non Smoking, City View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, Non Smoking, City View

A hotel room with a large bed, a small table with a chair, a lamp, and a view of the city through a window.

Deluxe Room, Non Smoking, City View

7.4 out of 10
Good
(6 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room with Terrace

A small balcony with a round table, two plates with pastries, and a cup.

Deluxe Room with Terrace

8.0 out of 10
Very good
(1 review)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

Similar properties

Porch
Gran View Apartments
Madrid Centro
  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
4.6 out of 5, Wonderful, 1,709 reviews
The price is €162
includes taxes & fees
12 Aug - 13 Aug
Gran View Apartments

About this property

Dear Hotel Madrid

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite. Housekeeping is available on request.
Dear Hotel Madrid offers 162 accommodations with minibars and laptop-compatible safes. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch Smart televisions come with satellite channels.

Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Dear Hotel Madrid. During your stay, you'll be connected to a shopping center, and just a quick walk from Gran Via. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy international cuisine while dining at Nice To Meet You
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Steps from Plaza de España and 12 minutes by foot from Puerta del Sol
  • Airport and local-area shuttle service available for a fee
Dear Hotel Madrid offers its guests an outdoor pool and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique Dear Hotel Madrid. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 11:00 AM and on weekends from 8:00 AM to noon.
Nice To Meet You - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 37 per day); discounts available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 11:00 AM on weekdays and 8:00 AM to noon on weekends; EUR 22 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Nice To Meet You

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels
  • IPod dock

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Some Premium and Deluxe guestrooms and Luxury Suites are equipped with terraces. Guests must request a room with a terrace in advance (surcharge applies), subject to availability.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from August 2 to August 17:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for EUR 20.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 per person
  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: EUR 37.00 per day (328 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Dear Hotel Madrid offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
This property has a rooftop plunge pool, open seasonally. This pool is not suitable for swimming.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 5:00 PM.

Property is also known as

Dear Hotel Madrid
Dear Hotel
Dear Madrid
Dear Hotel Madrid Hotel
Dear Hotel Madrid Madrid
Dear Hotel Madrid Hotel Madrid

Dear Hotel Madrid Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 646 out of 1000 reviews
Rating 8 - Good. 239 out of 1000 reviews
Rating 6 - Okay. 70 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, nice and clean room, friendly staff, beatiful roof top , highly recommended
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Christos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Beatrz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, incredibly helpful staff, spacious rooms and a great view.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and friendly. The rooftop bar had excellent views and places to lounge. The morning buffet was yummy and the larger balcony’s available on the upper floors are a great way to relax in a lounge chair. The small pool was an excellent way to dip in and cool off and had additional beautiful views
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff were very friendly and helpful.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Joy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and very friendly staff!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great roof top views. Close to shops and walking distance to attractions.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Davorka

Liked: Cleanliness, amenities, property conditions & facilities
We love this hotel! Everyone is welcoming and friendly. The roof deck and the pool have a spectacular view. We would definitely stay here again!
Roof top pool
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Luisa O

Liked: Cleanliness
We did not eat in the hotel
Stayed 8 nights in Apr 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Really super helpful and friendly staff, really nice rooms and super clean.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities
Mmm
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Britt hege

Liked: Cleanliness, amenities
Very good breakfast with the best views and very sweet women serving us
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Anush

Liked: Cleanliness, amenities
Great spot, great service, breakfast was amazing!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room | Great area | Very nice and friendly staff | Definitely considering staying here in our next trip to Madrid
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Atle

Liked: Cleanliness, amenities
Very good!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Nakis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top restaurant and pool and the views. Restaurant staff at breakfast were great.
The Dear Hotel at night.
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Alannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely reception staff, super polite accommodating and helpful. The hotel is in a great location, there is so much to do around. Only thing it might be too chaotic for some as it is on a very busy main street (but luckily no noise in rooms). Our rooms were cleaned every day and the place was spotless when we arrived. Only main improvement would be for there to be better service on the rooftop bar, we arrived to sunbathe on a Friday morning and there was no service attention, also they had building works going on. They are missing a trick not taking drinks and bar snacks orders as I’m sure guests would have loved it!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were were extremely helpful and lovely. Great comfortable beds, nice clean simple room.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very good hotel downtown Madrid
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very hot in April. No A/C
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and cleanliness. Roof Top was great too
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a bargain and lovely location. Would stay here over and over!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, property conditions & facilities
Elena at the front desk was outstanding—helpful, knowledgeable, and genuinely welcoming. She went above and beyond to assist us and made our stay much more enjoyable. The hotel is in a fantastic central location, making it very convenient to get around. My family and I were very satisfied with our stay and truly appreciated the excellent service we received.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Heribert

Liked: Amenities
Pretty good area, perfect breakfast, rooftop Pool, very friendly service
Stayed 7 nights in Aug 2025