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Cumberland House Knoxville, Tapestry Collection by Hilton

3.0 star property

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Photo gallery for Cumberland House Knoxville, Tapestry Collection by Hilton

Lobby
Lobby
Bar (on property)
View from room
42-inch LCD TV with satellite channels, TV, pay films

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
1109 White Ave, Knoxville, TN, 37916
  • Place, University of Tennessee
    ‪1 min walk‬
  • Place, World's Fair Park
    ‪5 min walk‬
  • Place, Knoxville Convention Center
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

Deluxe Room

  • Sleeps 2

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

9.6 out of 10
Exceptional
(45 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(15 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

42-inch LCD TV with satellite channels, TV, pay films

Studio Suite, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Hearing)

42-inch LCD TV with satellite channels, TV, pay films

Studio Suite, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

View from room

Suite, 1 Bedroom, Accessible, Bathtub

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

View from room

Suite, 1 Bedroom, Balcony

9.8 out of 10
Exceptional
(14 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

View from room

Suite, 1 Bedroom, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Peloton)

Room, 1 King Bed (Peloton)

Room, 1 King Bed (Peloton)

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite With 1 King Bed, Balcony, Bathtub-Mobility Accessible

  • Sleeps 4

One-Bedroom Suite With 1 King Bed And Balcony-Hearing Accessible

  • Sleeps 4

One-Bedroom King Suite With Balcony

  • Sleeps 4

King Room

  • Sleeps 2

King Room-Hearing Accessible

  • Sleeps 2

King Studio Suite

  • Sleeps 3

King Room With Roll-in Shower-Mobility/Hearing Accessible

  • Sleeps 2

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2

King Room With Mobility Accessible Bathtub

  • Sleeps 2

King Studio Suite-Hearing Accessible

  • Sleeps 3

2 Queen Beds Room

  • Sleeps 4

Guest Room With 2 Queen Beds-Hearing Accessible

  • Sleeps 4

2 Queen Beds Mobility Accessible With Bathtub

  • Sleeps 4

Similar properties

Al fresco dining, open daily
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  • Pool
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4.3 out of 5, Excellent, 1,916 reviews
The price is €99
includes taxes & fees
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About this property

Cumberland House Knoxville, Tapestry Collection by Hilton

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, conference space, and dry cleaning are onsite.
Cumberland House Knoxville, Tapestry Collection by Hilton offers 130 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Cumberland House Knoxville, Tapestry Collection by Hilton. During your stay, you're just a quick walk from University of Tennessee. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy American cuisine while dining at Tussie Mussie
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym and bike rentals
  • Guests have great things to say about the clean accommodations and the location
  • Steps from University of Tennessee and 7 minutes by foot from Knoxville Convention Center
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3471 square feet (322 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Cumberland House Knoxville, Tapestry Collection by Hilton. Parking is available for a fee.

This 3-star Knoxville hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Tussie Mussie - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 4 to 18 for adults and USD 4 to 18 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tussie Mussie

Things to do

  • 24-hour gym
  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3,471 square feet of conference space
  • 4 meeting rooms

Outdoors

  • In a provincial park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 4 to 18 for adults, and USD 4 to 18 for children
  • Valet parking fee: USD 45 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cumberland House Hotel
Cumberland House Hotel Knoxville
Four Points Cumberland House Hotel Knoxville
Four Points Sheraton Cumberland House
Four Points Sheraton Cumberland House Hotel
Four Points Sheraton Knoxville Cumberland House
Four Points Sheraton Knoxville Cumberland House Hotel
Sheraton Cumberland
Sheraton Cumberland House
4 Points By Sheraton Knoxville Cumberland House
Four Points Knoxville
Knoxville Four Points
Sheraton Knoxville Cumberland Hotel
Knoxville Sheraton
Cumberland House Knoxville
Four Points by Sheraton Knoxville Cumberland House Hotel
Cumberland House Knoxville, Tapestry Collection by Hilton Hotel

Cumberland House Knoxville, Tapestry Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 727 out of 1000 reviews
Rating 8 - Good. 159 out of 1000 reviews
Rating 6 - Okay. 73 out of 1000 reviews
Rating 4 - Poor. 21 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free breakfast
Stayed 1 night in Dec 2025

10/10 Excellent

Martin

Stayed 2 nights in Nov 2025

8/10 Good

Walter

Liked: Cleanliness, amenities, property conditions & facilities
One of the nicest places to stay for UTK parents. Clean rooms, great bathrooms and close to campus. If I have one complaint it is that on a weekend day where sports would be on TV, the hotel bar is closed until 4pm. Otherwise, we try to stay here every time.
Stayed 2 nights in Dec 2025

10/10 Excellent

Franklin

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time even though for only a night. The valet was excellent and check in was so easy. Loved the room as well.
Stayed 1 night in Dec 2025

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Skimpy on towels, no ice bucket, coffee machine was unplugged and not near an electrical outlet, deadbolt was stuck in the closed position, side chair was small and extremely low, shower floor was dangerously slippery without adequate guardrails, limited restaurant hours.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ernie

Stayed 2 nights in Dec 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
The Saturday evening concierge was helpful but could have been friendlier.
Stayed 2 nights in Dec 2025

10/10 Excellent

Raymond

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable room and bed. Nice bar and restaurant. Very clean room and friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Beautiful hotel, clean and spacious room, professional and accommodating staff from check in to valet
Stayed 1 night in Dec 2025

2/10 Terrible

Allison

Liked: Cleanliness, staff & service, amenities
Everyone was friendly and the hotel was clean. However at 2:30 am construction started outside our room with a spotlight. We didn’t get any sleep before our daughter’s graduation. I know they can’t help the construction but they could have gave us a heads up. Honestly they shouldn’t put anyone in that size unless they insulate more.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was outstanding, the staff was excellent, especially the bartender. I would highly recommend Cumberland House in Knoxville, Tennessee. GO VOLS
Stayed 1 night in Dec 2025

6/10 Okay

Cody

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is beautiful as always was bummed out that construction was until 6:30 pm Friday and began before 7am on a Saturday.
Stayed 1 night in Dec 2025

10/10 Excellent

Dallace

Stayed 1 night in Dec 2025

10/10 Excellent

Stephanie, Claremont

Stayed 1 night in Nov 2025

10/10 Excellent

matt

Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Very cute hotel. Good vibe friendly staff! Room was clean and comfortable.
Stayed 1 night in Dec 2025

2/10 Terrible

Fabiano, Nashville

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel. The only pleasant part of my stay was the check-in the gentleman who helped us was genuinely nice and very helpful. Unfortunately, everything went downhill from there. My room had a strong odor, almost like someone had urinated on the carpet. The room also faced a construction site, and they started working at 4:45 AM, making it impossible to get any rest. The morning staff was extremely rude, and the coffee shop closes at 11 AM. When I asked the bartender if I could at least get a coffee from the espresso machine behind the bar, she snapped that she “wasn’t a barista” and couldn’t help me. Valet was another disaster. Getting the car out took forever. the staff was overwhelmed, rude, and nowhere near prepared for a busy game day crowd. Proper staffing would’ve made a huge difference. For $400 a night, this hotel was a major disappointment. The shower was falling apart, tiles on the floor were loose, and the overall upkeep was terrible. Not worth the price in any way. Very disappointing!!!!
Stayed 1 night in Nov 2025

10/10 Excellent

jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient, easy to get in and out, walking distance to the stadium, great experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Clean and elegant!
Stayed 2 nights in Nov 2025

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities
Room was great and staff was courteous. The lobby and bar area is very nice and super convenient to local attractions. However they are doing construction on hotel or building next-door and they started at 6 AM Saturday morning. Our room was on the back corner of the building so we heard everything And very difficult to sleep.
Stayed 1 night in Nov 2025

10/10 Excellent

Amber

Liked: Cleanliness, property conditions & facilities
It was a great spot to stay in the city. Close to uber to everything in the core. But just outside of all the downtown activity making it nice and quiet.
Stayed 1 night in Nov 2025

10/10 Excellent

Lashondra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The balcony scenic view was amazing. First time in Knoxville and I enjoyed every second of the day. The rooms were clean and comfortable. The staff was very polite, Joanna. I had the suite and it felt like my apartment.
Stayed 1 night in Nov 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious room, great staff. otel restaurant and bar were great as wel, the rain kept us in for most of the night.
Stayed 1 night in Nov 2025

10/10 Excellent

David

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 1 night in Nov 2025

8/10 Good

Julian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very loving place, my only issue is the bar area. I had been in town filming football at Battle In Rocky Top from 9am to 8:30pm, after settling into my room i quickly went to the Bar/ Restaurant area around 9:20pm before the closed at 10pm. I politely asked the lone barback if I should just take a sit and wait on a menu or could I get one there. He told me to find a seat and he would get me a menu. After about 25 mins of sitting with no menu or anyone to check to see what I was ordering and watching a group of people that walked in 15 mins after me getting served, I left. After a long day I just wanted a burger I heard a as so good. So for that I leave 4 stars. Everyone else was polite and friendly especially the late night valet guy. Room was very lovely as well as the aesthetic. Probably wouldn’t stay there again based solely on the bartender, but an overall beautiful hotel and location.
Stayed 1 night in Nov 2025