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Hotel Stary

Property class: 5 and above

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Photo gallery for Hotel Stary

2 indoor pools
2 restaurants, breakfast, lunch, dinner served; international cuisine
Couples treatment room(s), steam room, deep-tissue massages
Terrace/patio
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Szczepanska 5, Kraków, Lesser Poland, 31-011
  • Place, Main Market Square
    ‪2 min walk‬
  • Place, Cloth Hall
    ‪2 min walk‬
  • Place, St. Mary's Basilica
    ‪3 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪17 min drive‬

Room options

View all photos for Double Room

Double Room

Double Room

8.8 out of 10
Excellent
(22 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

LED TV

Single Room

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Junior Suite

Junior Suite | Living area

Junior Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment

Apartment | Living area

Apartment

  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Living area

Luxury Suite

8.0 out of 10
Very good
(1 review)
  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room

Twin Room

Twin Room

9.6 out of 10
Exceptional
(10 reviews)
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Stary

Along with 2 restaurants, this smoke-free hotel has 2 indoor pools and a full-service spa. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Hotel Stary offers 78 accommodations with minibars and safes. Each accommodation is individually decorated. LED televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 indoor swimming pools are on site along with a sauna and a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages and massages. The spa is equipped with a steam room. The spa is open daily.
Our customers tell us they can't get enough of Hotel Stary's great location. During your stay, you're just a quick walk from Main Market Square. Enjoy features like free WiFi in public areas, plus 2 indoor pools and 2 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at TRZY RYBKI
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 2 indoor pools
  • Treat yourself to massages at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Main Market Square and Cloth Hall
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Hotel Stary, you'll find a full-service spa, 2 indoor swimming pools, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, 2 meeting rooms, and limo/town car service are available. Event space at this hotel measures 1938 square feet (180 square meters) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Stary. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
TRZY RYBKI - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Secured valet parking on site (PLN 180 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: PLN 140 for adults and PLN 100 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • TRZY RYBKI

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,938 square feet of conference space
  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from March 30 2026 to April 2 2026 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: PLN 200 per pet, per stay
  • Maximum 1 pets
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 200 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 140 for adults and PLN 100 for children
  • Airport shuttle fee: PLN 180 per person (one-way)
  • Secured valet parking fee: PLN 180 per day (in/out privileges)
  • Pet fee: PLN 200 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Hotel Stary offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Stary
Hotel Stary Krakow
Stary Hotel
Stary Krakow
Stary Hotel Krakow
Stary Hotel Krakow
Hotel Stary Hotel
Hotel Stary Kraków
Hotel Stary Hotel Kraków

Hotel Stary Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 629 out of 846 reviews
Rating 8 - Good. 157 out of 846 reviews
Rating 6 - Okay. 37 out of 846 reviews
Rating 4 - Poor. 18 out of 846 reviews
Rating 2 - Terrible. 5 out of 846 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfect
Stayed 3 nights in Dec 2025

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko było ok, śniadania bardzo dobre z dużym wyborem.
Stayed 2 nights in Nov 2025

8/10 Good

Carla

Liked: Cleanliness, staff & service, amenities
The hotel and facilities especially the spa were amazing. We really enjoyed our stay. The only thing that let it down were the pillows they were so soft it was uncomfortable.
Stayed 3 nights in Dec 2025

8/10 Good

Shirin

Stayed 3 nights in Dec 2025

4/10 Poor

justin

Stayed 3 nights in Nov 2025

10/10 Excellent

Nicky

Stayed 1 night in Dec 2025

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities
Excellent facilities overall. Very interesting mix of old and modern. Beautifully restored. A couple of inconsistencies: 1) the room had Nespresso coffee pods without the machine and a boiler for water without instant coffee. After several attempts at getting coffee, they retrieved the pods and brought instant coffee. 2) WiFi is unstable in certain rooms.
Stayed 3 nights in Nov 2025

8/10 Good

Laura

The staff were all extemely polite spotless room
Stayed 5 nights in Nov 2025

10/10 Excellent

Fabio

Stayed 3 nights in Nov 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Property was unique and very well kept. Rooms were clean and staff very friendly. I would recommend purchasing breakfast with room in advance, otherwise it’s 115 Zloty
Stayed 1 night in Nov 2025

10/10 Excellent

nathan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great - super clean, very comfortable, beautifully decorated with great amenities.
Stayed 1 night in Nov 2025

10/10 Excellent

Zenya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was beautiful and spotless, room was far bigger than expected and had everything we could need. Spa was lovely and peaceful, we were the only guests in there when we visited. All staff were friendly and really helpful. Would definitely recommend.
Stayed 4 nights in Nov 2025

10/10 Excellent

Amy

The room was lovely and clean and the spa was brilliant!
Stayed 3 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice clean well located hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room's with fabulous views of St Marys church. Staff very friendly
Stayed 3 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this hotel. Our stay at the Stary Hotel was nothing short of exceptional. The hotel is in the heart of Kraków’s Old Town, just steps away from the Main Square and is surrounded by charming streets, historical landmarks, and vibrant cafés - yet it remains a peaceful and elegant retreat from the bustle outside. The hotel’s spa and wellness area is located beneath the historic building and is absolutely stunning - a true hidden gem. There are two adjoining pools, a sauna and steam room which create a tranquil atmosphere that feels wonderfully indulgent after a day of exploring the city. Our room was very spacious, impeccably clean, and beautifully designed - a perfect balance between modern comfort and traditional charm. The furnishings and finishes were luxurious and warm - my only complaint would be not enough lighting. Every member of staff we encountered was polite, professional, and genuinely eager to ensure we had everything we needed from maps and umbrellas to taxis and tours. Their hospitality added a personal touch that made us feel truly welcome. Stary Hotel is the ideal choice for anyone wanting to experience Kraków in style and comfort. It’s a flawless combination of history, luxury, and exceptional service - would highly recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

Rafal

Stayed 1 night in Oct 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in the centre of the Old Town. Perfect location. Rooms have old world charm with modern amenities.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 2 nights in Sep 2025

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service
The location is excellent, tucked away about half a block from the main square, so it was very quiet. My room was missing some things I would have appreciated: coffee in the room, a better lighting arrangement, a shower easier to use, hooks on the walls for hanging things.
Stayed 7 nights in Sep 2025

6/10 Okay

Elisabeth

Liked: Cleanliness, staff & service

Mixed bag

The Reception area and spa were great but the rooms not so much. We asked to change rooms as our first room looked out on to a brick wall only a few feet away. The second room was better but so dark. The lighting was very bad. The housekeeper had to use the torch on her phone to see the floor. There was only one pillow each and that was thin and empty. Nowhere to hang towels. It was, however, very clean and a good size. The hotel itself is very well located in the square. The staff were friendly, especially the young chap on reception and the breakfast staff. Overall it was fine but not the “amazing” hotel it purports to be.
Stayed 3 nights in Sep 2025

10/10 Excellent

dina

Stayed 3 nights in Sep 2025