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Hotel Unicus Krakow Old Town - Destigo Hotels

4.0 star property
VIP Access

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Photo gallery for Hotel Unicus Krakow Old Town - Destigo Hotels

Exterior
Deluxe Double Room
Fitness facility
Reception
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
ul. Sw. Marka 20, Kraków, Lesser Poland, 31 020
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪5 min walk‬
  • Place, Cloth Hall
    ‪5 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Twin Room

Twin Room

Twin Room

8.8 out of 10
Excellent
(16 reviews)
  • 17 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

9.6 out of 10
Exceptional
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Premium DBL Room

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

8.6 out of 10
Excellent
(4 reviews)
  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

View from room

Double Room

8.8 out of 10
Excellent
(23 reviews)
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.4 out of 10
Very good
(14 reviews)
  • 28 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

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Exterior
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About this property

Hotel Unicus Krakow Old Town - Destigo Hotels

Hotel with a sauna, 3-minute walk to Main Market Square
A fitness center, a sauna, and conference space are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Hotel Unicus Krakow Old Town - Destigo Hotels offers 35 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.
Our customers tell us they can't get enough of Hotel Unicus Krakow Old Town - Destigo Hotels's great location. During your stay, you're just a quick walk from Main Market Square. Free WiFi in public areas, a gym, and breakfast (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Main Market Square and 3 minutes by foot from St. Mary's Basilica
  • Airport, train station pick-up, and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee
Hotel Unicus Krakow Old Town - Destigo Hotels offers its guests a sauna and a fitness center. Public spaces have free WiFi. Business amenities include a meeting room and limo/town car service. An airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service are available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Unicus Krakow Old Town - Destigo Hotels.

This 4-star Kraków hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (PLN 85 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 99 for adults and PLN 45 for children

Things to do

  • Bicycle storage
  • Gym
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1548
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: PLN 150 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 160.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PLN 99 for adults and PLN 45 for children
  • Airport shuttle fee: PLN 90 per room (one-way)
  • Nearby parking fee: PLN 85 per day (656 ft away)
  • Pet fee: PLN 150 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 160.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Hotel Unicus Krakow Old Town - Destigo Hotels offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Unicus
Hotel Unicus Krakow
Unicus Hotel
Unicus Krakow

Hotel Unicus Krakow Old Town - Destigo Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 637 out of 1001 reviews
Rating 8 - Good. 303 out of 1001 reviews
Rating 6 - Okay. 42 out of 1001 reviews
Rating 4 - Poor. 11 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location, nice room
Stayed 6 nights in Sep 2025

6/10 Okay

Richard William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location could not be better - right in the centre of Old Town. Breakfast is at a sister hotel just over the road at the Wyndham Hotel. I would say it was one of the best show of buffet breakfast I have ever enjoyed, the food, the variety and the staff all excellent. However, the carpets in the two rooms we stayed in at Unicus and in the corridor was probably as old as the hotel itself and very soiled not necessarily dirty but badly soiled with age - not something you want to walk on in bare feet. I would happily stay there again for it's convenient location and excellent breakfast but only when they have resolved the carpet issue.
Stayed 4 nights in Sep 2025

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this brand

I don’t know. I was involuntarily moved to a hotel further away from where I needed to be with no explanation. I still don’t know why after I’ve checked out. The other hotel (Unicus Palace) was incredibly annoying, hot, loud, toiletries smelled like a bad body odor, the shower head would only point down at the wall due to poor quality fixtures. Would never stay there or any of their hotels again. Terrible stay with this brand. Terrible.
Stayed 2 nights in Sep 2025

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't have been better!

Our stay was excellent! Perfect location comfortable room great shower. The best part was the awesome front desk staff! So helpful and knowledgeable and nice. 200% customer service. We'll be back!
Stayed 3 nights in Sep 2025

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location spacious room
Stayed 1 night in Sep 2025

10/10 Excellent

DENISE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great choice!

I enjoyed my stay here and would stay here again! It was very centrally located and it was an easy walk to everywhere I wanted to go. They arranged the car service for me to and from the airport and it went very smoothly. Breakfast was just down the street at another hotel and it was fabulous! Breakfast was very fancy with tons of options (they even had prosecco and crème brûlée at breakfast). The room was comfortable and quiet. The staff were very friendly and answered all of my questions.
Stayed 3 nights in Aug 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Roaqah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property location was excellent and the staff were very friendly and extremely helpful. The hotel was clean tidy and spacious and the breakfast was outstanding. We could not have picked a better place to stay and would highly recommend it.
Stayed 3 nights in Sep 2025

4/10 Poor

Maryam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

10/10 Excellent

Tadeusz

Stayed 2 nights in Aug 2025

8/10 Good

Beata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel centrally located and spacious room with great bathroom - heated floors makes for a cozy experience
Stayed 2 nights in Jul 2025

2/10 Terrible

marta

Disliked: Cleanliness, staff & service, property conditions & facilities
Just the location .
The furniture super dirty ,I wasn’t able to seat when see how dirty .
Walls super dirty (all over the areas )
Obviously no maintnance at all .
The elevator was broken , I had problem in my knee and this situación was terrible .
Stayed 2 nights in Jul 2025

8/10 Good

Jodie

Travelled with partner
Liked: Cleanliness, staff & service
Great location and comfortable bed with a brilliant shower. Breakfast was amazing but sadly a little walk to another hotel for it. Wooden blinds in the room let sunlight in from 4am which made sleep difficult. Staff tried to be helpful and get us eye masks but it didn’t materialise so they sent us to a nearby shop to buy our own. We were a little disappointed in that
Stayed 3 nights in Jul 2025

8/10 Good

keith, wigan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, hotel design and room amenities.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location! Great breakfast!
Stayed 2 nights in Jul 2025

8/10 Good

Rudy Phel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Location and Friendly Staff, But Warm Rooms

This hotel has an excellent location—close to major attractions, restaurants, and public transport, making it very convenient for exploring the city. The staff were friendly and welcoming, always ready to help with a smile. The only downside was the room temperature. The air conditioning wasn’t very effective, so the room felt quite warm during our stay. It made sleeping a bit uncomfortable, especially on hotter days. Overall, a great spot with warm hospitality, but the cooling system could use some improvement.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Unicus has everything you can ask for in an Old Town hotel. You’re steps away from the busy Florianska, a minute walk from the main square, and a 15-20 minute walk to Kazimierz.
Stayed 4 nights in Jul 2025

8/10 Good

peter alexander

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was really nice, we did not manage to sample the restraunt as it was under constructiom
Stayed 2 nights in Jun 2025

10/10 Excellent

Tomasz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super obsługa
Stayed 2 nights in Jan 2025

10/10 Excellent

Dorota

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Kristofer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location with easy public transportation access to get around the city. Many restaurants, souvenir shops and other amenities nearby. Friendly and professional staff.
Stayed 1 night in May 2025

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the perfect location for exploring the old town. Staff on the reception were very friendly and efficient and the room was perfect!
Stayed 5 nights in May 2025