La Caleta Hotels with Spa

"Amazing time in Tivoli, a beautiful hotel but the staff definitely made it - so helpful, pleasant and welcoming. Pool facilities were excellent. We only had the garden room but it was lovely, and was cleaned very thoroughly every day."

"Pros: * Gorgeous room with great turndown service. No notes. * Two really nice pools with good service. * Friendly staff. Cons: * Not enough staff at breakfast. Coffee sometimes arrived after breakfast was finished. Probably my biggest complaint. Just get good coffee to me quickly. Coffee machines put out dish water. Awful. * Couldn’t book restaurants. Tried booking one (non Michelin) on Monday but it was booked Tues and Wed and closed Thurs and Friday. Mostly had to eat off the property. * Staff struggled to recommend any restaurants locally “this area has all the food you’d have in your country” when asked to suggest a restaurant. * Concierge texts to say ask about anything then when you text they say they are unavailable. * The standard food (non Michelin) is inconsistent. eg Chicken burger at the pool €18 no fries. Chicken burger in room €18 with fries. No explanation. When asked they say “it’s been like that for a year”. * Beer comes in a giant wine glass with a very high center of gravity. Blows over in the wind. * They want you to always use the app to order food. If you need to ask for anything specific they will say they will call you back but don’t. Then you have to keep calling. When they turn up with room service they have ignored your request and say they can come back but are very busy. * Asked for late checkout. They said they would try and call us. They didn’t. When we asked on the last day they say they couldn’t. Would be better to either say no"

"Lovely clean hotel with friendly staff. Asked for an iron board and kettle and was brought to room straight away. So much choice for Breakfast and the freshly squeezed orange juice was amazing"