Hotel Riu Santa Fe - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Santa Fe - All Inclusive

Aerial view
10 bars/lounges, 5 swim-up bars, 5 poolside bars
10 bars/lounges, 5 swim-up bars, 5 poolside bars
10 bars/lounges, 5 swim-up bars, 5 poolside bars
On the beach, sun-loungers, beach towels, beach massages

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Bahia Cabo san Lucas KM 4.5, Camino Viejo San jose del Cabo, Cabo San Lucas, BCS, 23410
  • Place, Medano Beach
    ‪3 min walk‬
  • Place, Cabo San Lucas Bay
  • Place, The Arch
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪53 min drive‬

Room options

Standard Double Room (M)

8.2 out of 10
Very good
(56 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Garden View (L)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (E)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

8.0 out of 10
Very good
(507 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

7.2 out of 10
Good
(45 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Ocean View (M)

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

Standard Room, Ocean View (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (L)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 70 sq m
  • Sleeps 6
  • 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (RIU Party | C)

8.6 out of 10
Excellent
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Ocean View (C)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (C)

8.4 out of 10
Very good
(46 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | C)

8.2 out of 10
Very good
(27 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Riu Party, U)

8.0 out of 10
Very good
(21 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(15 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, (L))

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (L)

  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party, M)

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Room (Friends & Family (M))

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Queen Beds OR 1 King Bed, 1 Queen Bed and 1 Twin Sofa Bed

Double Room, 2 Bedrooms, Garden View (U)

7.4 out of 10
Good
(9 reviews)
  • 28 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Room (Friends & Family (U))

9.4 out of 10
Exceptional
(10 reviews)
  • 49 sq m
  • Sleeps 4
  • 3 Queen Beds and 1 Twin Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Twin Sofa Bed

Room (Friends & Family (B2C-US))

  • Sleeps 4
  • 3 Queen Beds and 1 Twin Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Twin Sofa Bed

Double Room (RIU Party | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room Luxury with View

  • 29 sq m
  • Sleeps 2

Double Room with Side Sea View

  • 28 sq m
  • Partial sea view
  • Sleeps 2

Double Room (Kids Free | C)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Double Room with Side Sea View

  • 28 sq m
  • Partial sea view
  • Sleeps 2

Quadruple Room with Garden View

  • 49 sq m
  • Sleeps 4

Suite Master with Sea View

  • 70 sq m
  • Sea view
  • Sleeps 2

Double Room with Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • Sleeps 4

Double Room with Sea View

  • 28 sq m
  • Sea view
  • Sleeps 2

Suite with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sea view
  • Sleeps 2

Similar properties

About this property

Hotel Riu Santa Fe - All Inclusive

All-inclusive property with 6 restaurants and 10 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Santa Fe - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Santa Fe - All Inclusive offers 1190 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the free breakfast at Hotel Riu Santa Fe - All Inclusive. During your stay, you're just a quick walk from Medano Beach. You'll find features like free WiFi in public areas and free self parking, plus 10 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 6 restaurants, 5 swim-up bars, and 5 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 10 outdoor pools
  • Treat yourself to manicures and pedicures, body wraps, or body scrubs at Renova Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and fitness classes
  • Guests have great things to say about the breakfast and the pool
  • Just a 3-minute walk from Medano Beach and 3 minutes by foot from Cabo San Lucas Bay
Hotel Riu Santa Fe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Santa Fe - All Inclusive, you'll find a full-service spa, a complimentary water park, and 10 outdoor swimming pools. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 10 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Hotel Riu Santa Fe - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Baja California - This buffet restaurant serves breakfast and dinner.
El Médano - Onsite buffet restaurant. Open daily.
Zashila - This theme restaurant specializes in Asian cuisine. Open daily.
Carusso - This theme restaurant specializes in Italian cuisine. Open daily.
La Misión - Onsite buffet restaurant. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 5 poolside bars
  • 5 swim-up bars
  • 6 restaurants
  • Snack bar/deli

Restaurants on site

  • Carusso
  • El Médano
  • La Baja California
  • La Misión
  • Zashila

Things to do

  • 10 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 buildings
  • 4 floors
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Santa Fe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Santa Fe
Riu Fe
Riu Fe All Inclusive
Riu Santa
Riu Santa Fe
Riu Santa Fe All Inclusive
Santa Fe All Inclusive
Santa Fe Riu
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Riu Santa Fe All Inclusive Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property
Riu ta Fe Inclusive inclusive
Riu Santa Fe All Inclusive
Hotel Riu Santa Fe - All Inclusive Cabo San Lucas
Hotel Riu Santa Fe - All Inclusive All-inclusive property

Reviews

Hotel Riu Santa Fe - All Inclusive Reviews

8.4

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 3503 out of 6401 reviews
Rating 8 - Good. 1527 out of 6401 reviews
Rating 6 - Okay. 720 out of 6401 reviews
Rating 4 - Poor. 311 out of 6401 reviews
Rating 2 - Terrible. 340 out of 6401 reviews

Reviews

10/10 Excellent

Faranak

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, check-in process could have been handled better.
Stayed 6 nights in Jul 2025

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, amenities
Everything was perfect!! Will definitely come back!!
Stayed 7 nights in Aug 2025

10/10 Excellent

Natalina

Liked: Amenities
Had an amazing time!! Everything was perfect nothing To complain about. Will definitely return.

10/10 Excellent

Tanisha, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Alexia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!! So fun!

The food was amazing, the buffets are great and so many options. Internet worked sometimes down but never for too long. Transportation so easy. Beds and room are comfortable and fully stocked with bottle waters and drinks. The RIU parties are a great time as well for dancing and people watching ! Will be back for sure !
Stayed 7 nights in Aug 2025

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time
Stayed 3 nights in Aug 2025

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food has gotten better and entertainment is always very fun!
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Meisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Stayed 4 nights in Jul 2025

2/10 Terrible

Ryan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I had a truly disappointing experience at the Santa Fe Riu. The cleanliness of the hotel was extremely concerning. I encountered multiple issues including visible ants in the bar area, a significant amount of dust, and even cockroaches. The bar staff did not properly clean the glasses, which led to both my brother and I suffering from severe throat and lung infections by the end of our stay. I have video evidence of the unsanitary conditions, and I strongly advise potential guests to think twice before booking here.
A billion Ants by the room bar. It’s nasty
Stayed 4 nights in Aug 2025

10/10 Excellent

Jamal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make a 24 hour buffet because sports bar food isn’t enough at night time. The property is nice good food nice drinks just which more variety of food after 11
Stayed 3 nights in Aug 2025

4/10 Poor

Andrea Monique

Travelled with partner
Food options was okay we had better for the price we paid and no room service. Check out lady Yan was rude and was no help with getting back into my room for forgetting something especially when I’m a paying customer. Thanks to Pavel for helping me check out with better experience than Yan did. I wouldn’t recommend this hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jose Luis Gonzalez

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was different restaurants with different dining options for everyone also staff was very attentive. Would definitely recommend!
Stayed 3 nights in Aug 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Food is ok.. our room was good with comfortable bed.. the pillow could be better tho. all hotel staff we deal with was very friendly, there was plenty beds around the pools👍…
Stayed 4 nights in Aug 2025

2/10 Terrible

Huong Duong Thi

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jose Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Irma Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean building(s) our room/restroom was very clean. All kinds of drinks (alcoholic beverages) has many kids activities and areas as well as for adults only. The hotel has themed parties depending the day. Neon, pi k, white parties etc... beach accessible. I would definitely go back.
Stayed 2 nights in Aug 2025

4/10 Poor

Rodrigo

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Summer 2025 Experience: Cleanliness: Decent staff efforts, but dead mosquitos cover walls/ceilings. Guests are spoiled and messy - leaving food everywhere and drinks by pools that kids kick in. Unsanitary behaviors throughout. Staff: Check-in/out staff terrible and unpleasant. Restaurant staff excellent - polite, trained, pleasant. Entertainment team marvelous with creative activities. Food: Horrible quality. Flavorless fruits with strange texture, worst Asian restaurant ever (chewy sashimi!), Kulinaria looks nice but tastes ordinary. Did not try the Mexican and Italian restaurants. No diapers at convenience store (REALLY?!?!???) - we had to find a Walmart ourselves, which was two minutes away, because the concierge team is useless. Transportation: Taxis/shuttles severely overpriced. Resort blocks Uber pickup claiming "tax issues" - walked out to meet driver. Property: Massive resort with uncomfortable distances in heat/no shade. Our strategy: enjoyed one area per day to avoid exhaustion. Beautiful beach but unsafe tide conditions during our stay. Surrounding city looks poor and unsafe based on construction quality only. Roads poorly maintained, many dirt terrain. We did not leave the resort except by "the diapers run." Overall: This is a 2.5 stars hotel, at most. Great entertainment and restaurant staff who can't compensate for terrible food, overpriced transport, and management issues.
Stayed 4 nights in Aug 2025

10/10 Excellent

Gaide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025

10/10 Excellent

Ernesto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled with family of six with both adult kids and younger kids. Stayed for six days . Place has things for both to do. Staff is very friendly and helpful. The staff makes this place. The food is ok but not the worst. We stayed in the 1000 suits and it was perfect since we were always from the club and from where the night party were hosted. If traveling with family, would recommend to stay closer to the front of the resort since that is away from the party scene. Kids pool was great, house keeping was always making sure we’re good. One thing I would say is regarding the couch in the room ours smelled like pee. I have small children and I didn’t allow them to sit on it. I know this is out of the control of housekeeping but more on management …I would suggest the hotel to maybe steam those couches because God knows what goes on in them. Checked in was easy and check out was easier. Our flight was at 3pm but check out was 11 am but hotels holds your luggage and allows you to roam around to still eat and drink and even enjoy the pool. Overall would come back.
Stayed 6 nights in Aug 2025

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and facilities. Restaurant options could be better. Specialty restaurants not great and reservations system has a lot of opportunities. You need to line up to get into the steak restaurant.
Stayed 6 nights in Jul 2025

10/10 Excellent

Hector

Travelled with family
Liked: Amenities
This hotel was great. The staff were exceptional. They always have activities throughout the day. They also have nice shows in the evenings. The food options are really good as well. They have Mexican, Italian, American, Mediterranean. The only thing is that in the restaurants you’d have to grab dinner early, because they get full quickly. But there is always the buffet. Also, depending on the season for most of the time you cannot swim on the beach. The tides are too harsh, but they have a lot of pools.
Stayed 4 nights in Jul 2025

10/10 Excellent

Hortencia Medina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. Clean rooms, good food options & friendly staff. Will definitely return to this resort :)
Stayed 4 nights in Aug 2025