Hotel Riu Santa Fe - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Santa Fe - All Inclusive

Aerial view
Creator video
6 restaurants, breakfast, dinner served; Asian cuisine
10 bars/lounges, 5 swim-up bars, 5 poolside bars
Balcony view

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Bahia Cabo san Lucas KM 4.5, Camino Viejo San jose del Cabo, Cabo San Lucas, BCS, 23410
  • Place, Medano Beach
    ‪3 min walk‬
  • Place, Cabo San Lucas Bay
    ‪14 min walk‬
  • Place, Plaza San Lucas
    ‪14 min walk‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪38 min drive‬

Room options

Standard Double Room (M)

8.4 out of 10
Very good
(58 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Garden View (L)

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (E)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (U)

8.0 out of 10
Very good
(539 reviews)
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

7.4 out of 10
Good
(47 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

7.6 out of 10
Good
(14 reviews)
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Ocean View (M)

8.8 out of 10
Excellent
(5 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (M)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

Standard Double Room, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (L)

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • 70 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Sea View (L)

  • 70 sq m
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms (C)

9.0 out of 10
Wonderful
(2 reviews)
  • 70 sq m
  • Sleeps 6
  • 1 King Bed

Suite, Ocean View (C)

7.0 out of 10
Good
(2 reviews)
  • 70 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Ocean View (C)

7.8 out of 10
Good
(6 reviews)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (RIU Party | C)

8.6 out of 10
Excellent
(4 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Ocean View (C)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (C)

8.6 out of 10
Excellent
(59 reviews)
  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | C)

8.2 out of 10
Very good
(29 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Riu Party, U)

8.0 out of 10
Very good
(22 reviews)
  • 26 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.2 out of 10
Very good
(16 reviews)
  • 28 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, (L))

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party, M)

  • 29 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Room (Friends & Family (M))

7.0 out of 10
Good
(2 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Queen Beds OR 1 King Bed, 1 Queen Bed and 1 Single Sofa Bed

Double Room, 2 Bedrooms, Garden View (U)

7.8 out of 10
Good
(11 reviews)
  • 28 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Room (Friends & Family (U))

9.4 out of 10
Exceptional
(13 reviews)
  • 49 sq m
  • Sleeps 4
  • 3 Queen Beds and 1 Single Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed

Room (Friends & Family (B2C-US))

  • Sleeps 4
  • 3 Queen Beds and 1 Single Sofa Bed OR 1 Queen Bed, 1 King Bed and 1 Single Sofa Bed

Double Room (RIU Party | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room (Super Saver | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room, Partial Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Luxury with View

  • 29 sq m
  • Sleeps 2

Double Room with Side Sea View

  • 28 sq m
  • Sleeps 2

Double Room (Kids Free | C)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Double Room, Connecting Rooms (M)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (E)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (E)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Room (Friends & Family | E)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Quadruple Room with Garden View

  • 49 sq m
  • Sleeps 4

Double Room with Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 28 sq m
  • Sleeps 4

Double Room with Sea View

  • 28 sq m
  • Sleeps 2

Suite with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 70 sq m
  • Sleeps 2

Similar properties

About this property

Hotel Riu Santa Fe - All Inclusive

Family fun on the beach, with 10 outdoor pools, near Cabo San Lucas Bay
Catch some rays at the beach or spend the day relaxing at Hotel Riu Santa Fe - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Santa Fe - All Inclusive offers 1190 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels.

Bathrooms include showers and hair dryers. This Cabo San Lucas property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

10 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a steam room, and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, and a hot tub. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Our customers tell us they can't get enough of the free breakfast at Hotel Riu Santa Fe - All Inclusive. During your stay, you're just a quick walk from Cabo San Lucas Bay. You'll find features like free WiFi in public areas and free self parking, plus 10 outdoor pools.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 6 restaurants, 5 swim-up bars, and 5 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 10 outdoor pools
  • Treat yourself to massages, mud baths, or body scrubs at Renova Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a playground
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute walk from Cabo San Lucas Bay and 3 minutes by foot from Medano Beach
Hotel Riu Santa Fe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Santa Fe - All Inclusive, you'll find a full-service spa, a complimentary water park, and 10 outdoor swimming pools. There are 6 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 5 swim-up bars and 10 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a nightclub, and a fitness center are also featured at the family-friendly Hotel Riu Santa Fe - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
La Baja California - This buffet restaurant serves breakfast and dinner.
El Médano - Onsite buffet restaurant. Open daily.
Zashila - This theme restaurant specializes in Asian cuisine. Open daily.
Carusso - This theme restaurant specializes in Italian cuisine. Open daily.
La Misión - Onsite buffet restaurant. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 5 poolside bars
  • 5 swim-up bars
  • 6 restaurants
  • Snack bar/deli

Restaurants on site

  • Carusso
  • El Médano
  • La Baja California
  • La Misión
  • Zashila

Things to do

  • 10 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Volleyball
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 buildings
  • 4 floors
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Santa Fe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Santa Fe
Riu Fe
Riu Fe All Inclusive
Riu Santa
Riu Santa Fe
Riu Santa Fe All Inclusive
Santa Fe All Inclusive
Santa Fe Riu
Hotel Riu Santa Fe Cabo San Lucas, Los Cabos
Riu Santa Fe Cabo San Lucas
Riu Santa Fe Los Cabos
Riu Sante Fe
Riu Santa Fe All Inclusive Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property Cabo San Lucas
Riu Santa Fe All Inclusive All-inclusive property
Riu ta Fe Inclusive inclusive
Riu Santa Fe All Inclusive
Hotel Riu Santa Fe - All Inclusive Cabo San Lucas
Hotel Riu Santa Fe - All Inclusive All-inclusive property

Hotel Riu Santa Fe - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3850 out of 7027 reviews
Rating 8 - Good. 1679 out of 7027 reviews
Rating 6 - Okay. 786 out of 7027 reviews
Rating 4 - Poor. 347 out of 7027 reviews
Rating 2 - Terrible. 365 out of 7027 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Melisha

Liked: Cleanliness, staff & service
I have never left a review for a resort before and I’ve been staying at them and traveling for years. The pictures weren’t accurate as far as size wise. I had a garden view room but there was no garden. The food was subpar, but doable. The drinks were watered down. I tried to get a bus for four days and nothing. There is no elevator, a lot of walking and no one to help with your luggage. This was very frustrating carrying luggage up flights of stairs. The resort is more quiet during the weekdays but gets crowded starting on Fridays. I would probably never return.
Stayed 3 nights in Oct 2025

4/10 Poor

JENNIFER L, POST FALLS

Travelled with group
Liked: Property conditions & facilities
Our mini fridge was not stocked when we arrived and was only stocked once during our stay, even after multiple calls. We also had staff come in our room without knocking which was surprising for everyone involved
Stayed 6 nights in Oct 2025

8/10 Good

Joel

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic views of the ocean!
Stayed 7 nights in Oct 2025

10/10 Excellent

Neil Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2025

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food wasn't good didn't have a good meal the whole time
Stayed 4 nights in Oct 2025

10/10 Excellent

Mario

Liked: Cleanliness, property conditions & facilities, room comfort
Xxx
Stayed 3 nights in Oct 2025

10/10 Excellent

William Peter

Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Hotel RIU Santa Fe! The staff was friendly and helpful. The room was spotless everyday. The pools and swim up bars were great! We were a little disappointed with the food. It was hit or miss at being fully stocked. We were expecting at least a few à la carte restaurants. Resort was newer and very clean. The RIU parties were something else!
Stayed 7 nights in Oct 2025

10/10 Excellent

Marta D

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome!
Stayed 5 nights in Oct 2025

10/10 Excellent

Zaida

Stayed 3 nights in Oct 2025

8/10 Good

Darci

Stayed 6 nights in Oct 2025

10/10 Excellent

Cathey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Hemant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes everything was nice we well come back with good price and all inclusive plz let us know and near by ocean view
Stayed 3 nights in Oct 2025

8/10 Good

Carlos C, Paso Robles

Liked: Cleanliness
Nice room, not the best alcohol in my room. Great service everywhere. Nice pools and I never left for downtown because everything was there.
Stayed 10 nights in Oct 2025

10/10 Excellent

Raymond

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythong about the hotel was good ... only problem was that it was to short of a stay. We will back in 2 years for sure.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great experience clean friendly stuff great atmosphere
Stayed 6 nights in Oct 2025

10/10 Excellent

Joseph

Stayed 6 nights in Oct 2025

2/10 Terrible

Nicole, HUMBLE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Title: Horrible Experience – They Ruined My 49th Birthday I stayed at the Riu Santa Fe in Cabo for 5 days, and this was by far one of the worst resort experiences I’ve ever had. On the second day, I woke up to small black bugs in my bed and all over the nightstand. It was disgusting and completely unacceptable. They moved me to another room, but the problems didn’t stop there. The shower in the new room was clogged, and the water wouldn’t drain. Maintenance came to “fix” it, but that night when I showered again, the water was still backed up past my ankles. When I went to the front desk and spoke to Pablo about the bugs, his response was, “This is a resort, we will have bugs.” I understand bugs exist — but not in the bed where guests sleep! That kind of response was insulting and showed zero concern for what happened. This trip was supposed to be special — it was my 49th birthday — and instead, it was completely ruined. Between the bugs, the broken shower, and the unhelpful attitude from the staff, I will never return to this resort. Save your money and book somewhere that actually cares about their guests.
Stayed 4 nights in Oct 2025

8/10 Good

Nancy Renee

Stayed 7 nights in Oct 2025

2/10 Terrible

Pedro

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Bed bugs in the room. I asked for new room they declined and said they will fumigate and I will be able to go back in. When I came back nothing happened. Wasted full day to finally get a new room and that room had bed bugs as well. I called front office upset and they moved me to another room after a couple hours. Now at home I have to pay a bed bug exterminator to make sure I dont get them in my house. I threw away clothes and luggage to bring back the least amount of things. I was travelling with my 2 kids so it sucks seeing bug bites on your 4 month old baby and 4 year old son. It is unfortunate, but I feel they have to take the time and actually fumigate the hotel. Atleast the section we were at.
Stayed 3 nights in Oct 2025

8/10 Good

shauna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was beautiful and very well manicured and maintained. Buffets overall were very good - lots of choices. Specialty restaurants were awful - most were just another buffet - with seating. And the cook to order was terrible - all done in advance under a warming cover - tough meat - poorly cooked. The best specialty was the Mexican - and even that was partially buffet. Understand when catering to thousands but don’t advertise as specialty .
Stayed 7 nights in Oct 2025

4/10 Poor

Cheryl Ann, Kalama

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff that comes around and picks up dirty plates or dirty cups. Therefore, the pool area is littered with stuff. All of the tables are full of garbage. Tiles are broken around the pool I fell. I witnessed another woman fall. The staff saw it. Didn’t ask if we needed help or anything basically just made fun of us. Like they say you get what you pay for.
Very dangerous.
Stayed 6 nights in Oct 2025

8/10 Good

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff were friendly. Wish there we more service based restaurants. Steakhouse required you to get in line at 4:30pm for reservations but did not open until 5:30pm.
Stayed 5 nights in Oct 2025

10/10 Excellent

Silvia Garcia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The customer service everywhere was great the whole place was excellent . We only had a minor issue with the housekeeping department. When we got to the room the shampoo and conditioner were almost out we ask for refills and we had to call twice . Unfortunately we did not bring those items do we have to wait a long long time . Other than that well recommended to all our friends
Stayed 3 nights in Oct 2025

6/10 Okay

Amany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pools were great, view was beautiful from the infinity pool. All bathrooms had a terrible smell. Food options were poor and quality was below average.
Stayed 7 nights in Oct 2025

8/10 Good

Janee

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness
Stayed 4 nights in Oct 2025